WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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121 Reviews

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06/26/2019
I finally got some time to send a quick note about how very positive my home loan experience with Mr. Read More Cooper was. Kim, my dedicated loan processor/closing coordinator and Jae, my senior account manager/mortgage professional took care of me with so much efficiency and expertise the whole process was quite fast and totally painless. I was able to process almost everything right on my phone and that was amazing and so time saving. Also, I was offered good terms and an interest rate I couldn't refuse. I can't thank you enough for being such a great company who is proactive and caring about your customers. Read Less
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06/25/2019
Hi Shawn. I would like to personally thank you for the outstanding service you provided throughout the process. I was Read More so impressed with how ‘easy’ and stress free the process was. Read Less
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06/23/2019
Hello Dean. I was cleaning up around the house and found the nice card you sent to me and I Read More wanted to let you know how much I appreciate you in getting me into my new home. Things are going pretty well. I have furniture and everything now! I would not be here without you. Thank you again. Read Less
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06/21/2019
I wanted you to know how great Angie was to work with. Angie was always in a great mood and Read More answered all of my questions and concerns in a timely manner. Angie's job isn't the easiest with all the documents she has to get from people, but she always was upbeat and made the process as smooth as possible. Thanks Angie for your hard work. I hope to do business in the future with her. Read Less
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06/19/2019
Dear Jay Bray. I received your correspondence and I'd like to say, "It has been a true adventure purchasing, and Read More finally paying off a mortgage." This milestone has been shared with friends and family. Your services were flawless and your responses were swift. I would recommend Mr. Cooper to all who would listen. Read Less
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06/14/2019
Hi Dan. I truly appreciate your hard work on getting me refinanced. It’s a new life for me. Thank you Read More a ton. Read Less
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06/12/2019
Hello Christopher. I don’t often take the time out to write these letters (unfortunately) but today I had to inform Read More you about what a great experience I had this time around refinancing my home. The improvements made within the system such as Loan Tracker are very efficient and all the people I dealt with were always pleasant and got the job done. Especially my go to man Dan, can’t say enough about this guy. His personality and experience make him a true asset to your company. I run a family owned business that’s been around over 50 yrs and people like Dan are who I choose to surround myself with. There was not one problem or obstacle that I don’t think he could not handle. I’m looking for an investment property at the moment and when I find what I’m searching for I wouldn’t hesitate to use the same people, including Xuan as well she was just as efficient and pleasant as Dan. Just felt you should know I always like when customers give me their feedback. Read Less
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06/06/2019
Hugo/Elizabeth. We would like to extend a well deserved thank you to both of you for all your help over Read More the past several weeks. The communication and follow up were outstanding throughout. We love the new house and enjoy being customers of Mr. Cooper. Read Less