WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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10/23/2019
A big thank you to you and Michael for the assistance you provided with my refi application. The loan fundedRead More and the wire hit my bank. All is well and I couldn't be happier. You could not have done a better job and great customer service. 👍👍👍👍👍 Read Less
10/22/2019
I recently finalized a refinancing with Mr. Cooper. I worked with Carlos first and then was transferred over to Karen.Read More Both were professional and a pleasure to work with. There were a couple of times I didn't know the status and when I called Karen or Carlos, they always got back to me in a timely fashion and was always able to settle my worries. If I had to do this again, I would definitely hope I would be able to work with Karen and Carlos again. Read Less
10/22/2019
I wanted to take just a moment to share with you my experience in my recent refinance with Mr. Cooper.Read More I went into this process with much hesitation having been treated badly in a couple of past refinance experiences. From the very beginning, your staff put me at ease. I truly felt like they had the best interest of my family at heart and that they did not want to do something that would not be of benefit to us. As far as customer service, both Deana and Dan spoke to me with intelligence and displayed confidence in what they do. They showed me the utmost respect as a consumer and customer. I loved the fact that I had direct access to both of them as I continued through the process and that I was not passed around to other customer service representatives. They did everything they promised they would do and did it in a very timely manner! I also wanted to give praise to your customer portal, it made uploading documents easy and quick and we never had to wonder where we were in the process. Overall, I just want you to know that I am excited that I chose to continue being a Mr. Cooper customer and I look forward to future experiences. Read Less
10/15/2019
Dear Ms. La Quisha - I would like to extend my sincere thank you for your kindness and superb service.Read More I appreciate all your hard work you have done to help make my loan process such a smooth process. From the beginning of the application process I noticed your compassionate tone in your voice, which made me feel at ease in an overwhelming decision. You were very knowledgeable and answered all questions. I am very excited about the time it took to close; it was quicker than I expected, and I appreciate the constant updates you gave me. Again, thank you! Read Less
10/14/2019
I just wanted to send a note with how pleased I was with the service and attention I got fromRead More both John and Scott during my refinance process. The entire process was far easier than I thought it would be and both John and Scott were extremely helpful and timely in their responses. I'm extremely pleased this went as well as it did and both of them should be commended for their work. I truly appreciate how all of you have stepped up since our original hiccup last year. Mr. Cooper has really redeemed themselves in my book. Many thanks! Read Less
10/11/2019
I was with Nationstar before their mortgage products were rebranded as Mr. Cooper. The service I have received under eitherRead More name has been seamless, efficient, extraordinarily professional, and customer-centric. You gave me just what I needed - lower interest rate, consolidation, cash out for home improvement, and a lower monthly payment. Thank you!!! Read Less
10/10/2019
Hello Kristen and Keiara, I wanted to drop you both a note about how much we appreciate you both andRead More want to say thank you for all your help with the refinancing of our home. Kristen in the beginning when we were deciding what to do and I thought I was going to go with my credit union you were super helpful and informative and you aided me in making an informed decision that ended up with us saving money and finding the right fit loan. Keiara once we were passed onto you, you never missed a beat. We even had some difficult paperwork that was needed from outside people and you immediately set up 3 way calls and walked us through it the entire time so that we did not lose any time or get caught up in back and forths because we did not know what to ask. T.J. and I truly appreciate you both and will pass your information on to anyone we know that needs mortgage assistance. Keep up the great work! Thanks so much! Read Less
10/07/2019
I just want to take a moment to tell you how GREAT Kathy is. My wife and I just finishedRead More the refinance process and Kathy was our loan officer. Throughout the whole process she worked with us and kept us informed of any problems and helped us get all the paperwork completed. I was amazed that she even called me in the evening; I was beginning to wonder if that poor girl was tied to her desk. She has to be one of the best people that works for you. She really deserves a pay raise or some type of recognition. It has been a pleasant experience working with the whole team at Mr. Cooper. Again, I can't say enough about how great Kathy has been!!!!! Read Less