WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Sandy's Story

A simple life is a happy life, or so they say. Life tends to be…

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Janie's Story

We all know that love makes the world go ‘round, but there’s another essential, driving…

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75 Reviews

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03/16/2019
If the world in general worked as well and smoothly as this refinance process did, this truly would be a Read More heaven on earth. Our deepest appreciation for your professionalism and the personal touch you placed on our behalf. Read Less
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03/14/2019
Dear Mr. Bray. I had to send a thank you for the excellent work and cooperation I received from Brandy. Read More She assisted me with my escrow problem and was more than professional in helping me achieve my goal. Brandy is a gem and an employee that certainly is worthy of praise and appreciation. In my eyes she makes Mr. Cooper a lender above all others. In today's world it is hard to get someone to listen to you much less achieve success in granting a solution to what has been an ongoing problem for me. I am grateful for the speedy help and conclusion to my request. Not to keep repeating myself, but, Brandy should be singled out for her efforts and assistance in handling problem requests with accuracy and speed. She should be acknowledged for her fine service to your company, customers, and to you. Thank you so much again I appreciate all that has been accomplished. A huge weight has been lifted off my shoulders. Read Less
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03/05/2019
I truly appreciate what all you did for me! You and Karlous have helped more than you may ever know. Read More I would highly recommend you both to anyone in need of a loan as both of you and your team are qualified and professional to work with, not to mention very quick to act and complete! Thank you and God Bless!! Read Less
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03/01/2019
I've expressed the total joy and satisfaction that we received from this refinance of our home. We wanted to share Read More with you the outstanding/professional job Joanna did in processing our loan. She took the time to listen to all of my questions and often confused ones. If we didn't understand something, I could e-mail or call Joanna and she would respond quickly with the answer. I had started my search for a company, bank etc. to help with our refinancing, none made us feel comfortable with our concerns. Then I decided to try Mr. Cooper our current mortgage co. We are so very happy we stayed with Mr. Cooper. Everything Joanna told us she kept her word, if something changed she told us upfront. Because of Joanna's professional, courtesy and effort in explaining what we needed to do, and how your tracking web center works made it all exceptionally easy. As a result my wife and I believe Mr. Cooper have a dedicated and valuable asset in Joanna. Oh, last but not least the time it took to process our loan, unbeatable by anybody. Read Less
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02/26/2019
So many times we are quick to complain, but slow to give praise. This is one of those times I'd Read More like to be quick about giving praise to a person in your organization that provided exemplary customer service during my loan application process. That person is Nick. He made an otherwise painstaking process more palatable by being patient and kind, but still professional. He promptly handled all aspects of the process without delay, and was persistent in resolving any issues that arose. Thanks to Nick, we were able to close in record time. Read Less
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02/22/2019
Steve and I truly appreciate all the hard work you put into getting us refinanced with enough cash to pay Read More off debts. We now only owe a mortgage payment. We can breathe! Thank you! You are the best! Read Less
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02/21/2019
My husband and I just finished refinancing our mortgage with Scott. His impeccable service and deep professional knowledge meant that Read More we were able to refinance painlessly. We could not be happier. We're definitely not the easiest clients to handle; I'm a contractor and my husband owns a comic shop. We had extreme difficulties getting our bank to even talk to us about a refinance. We have great credit but no W2s. But when we approached Mr. Cooper, our current mortgage company, Scott was able to quickly find solutions to those problems and get us on the road to the refinance we needed. It was like magic. After our first experience, I was expecting every company to treat us like pariahs for being self-employed and doing contract work. But Scott was able to assure us right away that our situation wasn't a problem, and that felt good. Then, he walked us through every step with care and aplomb, alleviating a great burden of anxiety. Scott is a treasure and an asset to your team. Without his help and persistence in finding solutions, we'd have taken our mortgage somewhere else. Instead, we're refinancing with Mr. Cooper and we'll be recommending it to our friends because of his friendly, diligent service. Read Less
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02/21/2019
While this starts out troublesome, it ends well. I have been very frustrated with Mr. Cooper as a mortgage company. Read More Having purchased my mortgage from another lender a few years back, “escrow” has been taken from extra checks that were written and marked exclusively for additional principle payments every time I made them. (Three plus times!) About three weeks ago, I was ready to “bite my leg off” and pay additional money just to refinance with someone else. However, I had the opportunity to speak with Andre. He listened carefully to my concerns and set up a three-way conversation with the escrow department. I am now in the process of eliminating the escrow portion of my mortgage and I won’t have to refinance at all. This gentleman presented all of the options to me and honestly and sincerely explained which of them was in my best interest. Thanks to Andre, I will not have to refinance. I will be able to stay working with Mr. Cooper and pay off my mortgage in a timely and more affordable fashion. It’s nice to know that there are people with Mr. Cooper who can genuinely have your “best interests at heart." Read Less