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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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127 Reviews

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07/10/2019
Scott and Kim - I would like to extend a gracious thank you for all of your assistance and patience Read More with my recent refinance. As someone who tends to avoid and stresses over financial matters, I found your collective support personally educating and reassuring. Refinancing made sense and the process was right on track. I would highly recommend the services of Mr. Cooper. Read Less
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06/25/2019
Hi Shawn. I would like to personally thank you for the outstanding service you provided throughout the process. I was Read More so impressed with how ‘easy’ and stress free the process was. Read Less
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05/21/2019
I would like to extend KUDOS to James and Daniel on all their efforts and hard work getting me refinanced. Read More Their service was beyond top notch! Even when things seemed impossible they exhausted all resources to get the job done, and showed true dedication to the love of their job. I know the many calls and messages isn't easy, but these two made everything smooth and stress free. I can truly state that I am a Mr. Cooper client for life (well 30 years for sure :))Thank you again for all the hard work, time and efforts, know that you made someone's DREAM!!!:) Read Less
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04/17/2019
I just wanted to let you know what a great job Chris and Steve did working with me through my Read More refinancing of my home. Because of these two gentlemen, the process was totally stress free and I can’t believe how fast it was completed. I have several closings under my belt over the years and I must say that this experience was absolutely the BEST. Both of them explained each and every step so that I knew what to expect and when. They didn’t hesitate to answer my questions no matter how small or off the wall the questions were. I definitely will recommend Mr. Cooper anytime I have someone ask me who to go to for a home loan. Please give my sincere thanks to Chris and Steve for all they did to make this painless and stress-free for me. They are the best. Read Less
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02/13/2019
I wanted to let you know how happy I was with the service Patti provided on my loan refinance. The Read More communication was excellent. If I missed a call I would get an email. From there I could call back or email. Every phone call was a very calm and charming person on the other end who was very well trained in her communication style. I really could not imagine a more smooth transaction with all the facts and next steps clearly identified. I am responsible for reviewing our customer surveys and calling back the end user regarding a poor experience. So I understand the various thought processes customers have in regards to answering surveys and providing positive feedback. In this case I wanted to make sure it was crystal clear that this was one of the best interactions I have had. One of the smoothest transactions I can imagine. I know this was not a survey. I have never answered a customer service survey whether it was positive or negative. But due to my experience I felt compelled to let you know. Read Less
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02/01/2019
Jon, I received your very nice message. Working with both you and Shawn was like working with family. Two very Read More kind, patient, helpful yet very business-like gentlemen. Even when I became a little stressed dealing with all the info needed by Underwriters, you and Jon stayed very patient. You don't find this very often in the work place. I've worked customer service for 30 years so I really appreciate working with good people and you guys are a class act. We closed and not one issue. Thank you both very much. Hard work pays off. Have a great year. Read Less
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01/03/2019
I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease Read More of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific! Read Less
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12/28/2018
My husband and I worked with James at Mr. Cooper to refinance our home. The process was easy and non Read More stressful. We were always kept informed of the process and if there was additional information required. The process went as promised. Thanks to James and Mr. Copper. Read Less