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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Sandy's Story

A simple life is a happy life, or so they say. Life tends to be…

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Janie's Story

We all know that love makes the world go ‘round, but there’s another essential, driving…

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75 Reviews

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02/13/2019
I wanted to let you know how happy I was with the service Patti provided on my loan refinance. The Read More communication was excellent. If I missed a call I would get an email. From there I could call back or email. Every phone call was a very calm and charming person on the other end who was very well trained in her communication style. I really could not imagine a more smooth transaction with all the facts and next steps clearly identified. I am responsible for reviewing our customer surveys and calling back the end user regarding a poor experience. So I understand the various thought processes customers have in regards to answering surveys and providing positive feedback. In this case I wanted to make sure it was crystal clear that this was one of the best interactions I have had. One of the smoothest transactions I can imagine. I know this was not a survey. I have never answered a customer service survey whether it was positive or negative. But due to my experience I felt compelled to let you know. Read Less
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02/01/2019
Jon, I received your very nice message. Working with both you and Shawn was like working with family. Two very Read More kind, patient, helpful yet very business-like gentlemen. Even when I became a little stressed dealing with all the info needed by Underwriters, you and Jon stayed very patient. You don't find this very often in the work place. I've worked customer service for 30 years so I really appreciate working with good people and you guys are a class act. We closed and not one issue. Thank you both very much. Hard work pays off. Have a great year. Read Less
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01/03/2019
I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease Read More of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific! Read Less
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12/28/2018
My husband and I worked with James at Mr. Cooper to refinance our home. The process was easy and non Read More stressful. We were always kept informed of the process and if there was additional information required. The process went as promised. Thanks to James and Mr. Copper. Read Less
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11/25/2018
My wife and I recently refinanced our mortgage with Mr. Cooper and I have to say that Tucker made the Read More entire process smooth, stress-free, and fast. He is certainly a great asset for your team and a great ambassador for Mr. Cooper. Tucker was there to guide, direct or remind us whenever we needed him. I will certainly recommend Mr. Cooper and Tucker to family and friends who are considering refinancing events. I am very happy with the overall process and that Tucker was the mortgage professional leading the initiative. Read Less
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05/26/2018
We just want to take this opportunity to let you know how much Henry and I appreciate the way Mr. Read More Frank and Mr. Tucker helped us through the refinancing process of our home. We recently closed on the transaction and the courtesy and commitment they showed, helped us to navigate through what could have been a stressful journey. Both Frank and Tucker were professional, friendly and reassuring. We were informed every step of the way as to what was needed, what was received and the status of our refinance. Whenever we called with a question and they were not available, the called was promptly returned. Henry and I felt it was important for you to know that these men created an atmosphere of calmness. So often people are so quick to complain if they receive bad service, yet when they receive good service, they say nothing. So to change that paradigm, we are sending you this note to let you know that we commend both men for a job well done. We truly appreciate the exemplary services that were rendered by two professionals who represent Mr. Cooper. Read Less