WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Sandy's Story

A simple life is a happy life, or so they say. Life tends to be…

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Janie's Story

We all know that love makes the world go ‘round, but there’s another essential, driving…

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75 Reviews

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02/20/2019
Hey Jon. If I can do anything to review the services for you or Rob, please let me know because Read More you guys have been so professional, helpful and warm in your approach to everything that it has been wonderful! I was so worried about the whole mortgage process and everything, but everything was so smooth and done with care and professionalism. I could not have asked for a better experience. Thank you for everything from you, Rob and the entire Mr. Cooper team!!! My family is now in the house that we could only dream about - five minutes from work, two blocks from a country club with beautiful, scenic views. Thank you, thank you, thank you! Read Less
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02/16/2019
I wanted to let you know about my refi experience. My loan officer was Patti and I can't say enough Read More good about her! She was everything anyone could hope for. She was professional, very friendly, patient, courteous, and helpful in every way. I've rarely experienced working with an agent who was such a joy to work with. She made a tedious process easy. Congratulations on having such a worker on your team (and she's also a very good advertisement for your company). I would certainly recommend Mr. Cooper to anyone. Read Less
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02/16/2019
I just wanted to take a moment to thank you for the excellent work by one of your employees—Joanna. My Read More husband and I applied for a refinance/VA loan with Mr. Cooper. We could not be happier with how things worked out for us. Joanna was so helpful, communication was consistently excellent and she assisted with getting the process done quickly when we asked to close by the end of the year. We were also very happy with Lisa who we also worked on this loan with Mr. Cooper has made the process a positive experience so thank you. Read Less
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02/14/2019
Patti and Mamta. I just wanted to send you both a note and tell you how appreciative Joey and I Read More are for everything yall have done for us during this process. Mamta, from the beginning the first night I called. Answering all my questions and being really helpful and patient. You have no idea how much that means when you are trying to redo all your finances. Patti…you were just wonderful...always checking back with me and responding even if it was just to say you were working on it and didn’t forget about me. I tell everyone about Mr. Cooper and the people I have run across while dealing with yall. You are great. Thank you again. Read Less
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02/13/2019
I wanted to let you know how happy I was with the service Patti provided on my loan refinance. The Read More communication was excellent. If I missed a call I would get an email. From there I could call back or email. Every phone call was a very calm and charming person on the other end who was very well trained in her communication style. I really could not imagine a more smooth transaction with all the facts and next steps clearly identified. I am responsible for reviewing our customer surveys and calling back the end user regarding a poor experience. So I understand the various thought processes customers have in regards to answering surveys and providing positive feedback. In this case I wanted to make sure it was crystal clear that this was one of the best interactions I have had. One of the smoothest transactions I can imagine. I know this was not a survey. I have never answered a customer service survey whether it was positive or negative. But due to my experience I felt compelled to let you know. Read Less
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02/12/2019
Hello again, Mark and Marguerite. Just wanted to thank you once again for your hard work recently in helping us Read More close on our home loan. Your professionalism was noted. You were very responsive to our questions and helpful along the way. This is our second home loan with Mr. Cooper. Thanks again. Read Less
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02/12/2019
The team at Mr. Cooper was courteous, professional and always willing to help. The entire process was straight forward, completed Read More quickly and efficiently, but yet without my wife and I ever feeling pressured or rushed. Don’t get me wrong, this was a business transaction, but it was like dealing with knowledgeable friends, who look out for your best interests and answer questions with honest and understandable responses. I would like to single out Mr. Tom and Mr. Johnny in particular who, in my opinion, went above and beyond, always on top of things and keeping us informed throughout. Thank you, gentlemen! Having been through mortgages and re-financing before, I can say this was likely the easiest and most painless. I would certainly recommend you to anyone, including family or friends, looking for the services you provide. Read Less
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02/04/2019
My wife and I recently refinanced with Mr. Cooper. We worked with Scott and Duke and I just want to Read More express our gratitude for the excellent service we received from start to finish. From the first phone call to the last email we were kept abreast of all the details or our new loan. We never felt forgotten and always felt like they both had our best interest in mind. Kudos to Mr. Cooper for having such excellent talent! Read Less