WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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121 Reviews

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06/06/2019
Hi Rod. I just gave you a huge kudos on my FB page with your information! You’ve been so awesome Read More to work with that I’m using my social media to create a win win! I hope you get lots of business and my friends and family get a better deal! Many, many thanks. Read Less
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06/05/2019
Good Morning Mrs. Douazong. Mickey and I wanted to send this note to let you know how blessed we feel Read More to have had such an amazing person as you, who treated us from our first phone call with such pleasantness, respect, and patience. You explained the process step by step and we never felt as though there was any surprise because you had already told us what to expect and always followed up with an email. I know people have different learning styles and some read and understand, some listen and get it, but you made sure we understood the process. You never made us feel less than because of the question which some may think are stupid questions, Mrs. Douazong, we felt comfortable enough with you and trust what we were being told as you guided us from application to closing. We will forever be so grateful for you being the one to take our first phone call and to introduce us to this amazing company, Mr. Cooper and making our dream come true. We bought a home that we love, to God be the glory. You represent Mr. Cooper well and we know any potential buyer or previous buyers feel blessed that you were the Loan Officer they will have and have had to work with. Again thank you for making us feel as though we were your most special clients. May God continue to bless you and keep you and give you the desires of your heart is our prayer. Read Less
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05/30/2019
JJ and Lisa. Thank you guys so much for hanging in there and remaining calm during our Nantucket Sleigh Ride Read More of getting through this house purchase. Even though things sometimes got tense, I really appreciate how you kept your cool and talked me off the edge at times. I truly think we got the best deal possible from the mortgage side considering our requirements. Thanks again. Read Less
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05/29/2019
Thank you Shawn for making our experience pleasant!!! We love our new home. 😊🏡 Thanks again.
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05/29/2019
Dear JJ and Shallica. Just a note to thank you for going above and beyond for us to settle this Read More afternoon! We are forever grateful to you both from the creative financing plan to the endless paperwork requirements and finally to the miracle of getting funding! You both were great and we will always be thankful for you both. Read Less
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05/21/2019
I would like to extend KUDOS to James and Daniel on all their efforts and hard work getting me refinanced. Read More Their service was beyond top notch! Even when things seemed impossible they exhausted all resources to get the job done, and showed true dedication to the love of their job. I know the many calls and messages isn't easy, but these two made everything smooth and stress free. I can truly state that I am a Mr. Cooper client for life (well 30 years for sure :))Thank you again for all the hard work, time and efforts, know that you made someone's DREAM!!!:) Read Less
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05/19/2019
We just wanted to let you know what a fantastic, kind, patient, knowledgeable man Jason is!! We appreciate him and Read More would have not gone with this loan without his kindness and carefully explaining the process. He deserves a 10 out 10. Read Less
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05/17/2019
Thanks again for all your help. This process has been refreshingly simple and very efficient. Nice working with you.