WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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10/07/2019
I wanted to take the time to recognize James and Frank with Mr. Cooper. They were urgent, diligent, friendly, andRead More honestly amazing to work with. I perform with a high sense of urgency and I felt like they matched that level of energy. They made this an enjoyable process and the icing on the cake is that we are now saving money every month because of our refi. I cannot say enough good things about these two. We are customers for life because of them! Read Less
10/02/2019
We were very impressed with the FHA streamline process. Everyone from Joshua, Lashaia, and Kemi (our notary) were amazing. WeRead More love that our mortgage company was able to save us money. We LOVE Mr. Cooper. Read Less
09/25/2019
We already had a home loan with Mr. Cooper. We wished to refinance from a 30 year loan to aRead More 10 year loan to take advantage of the low interest rates. We reached out to Mr. Cooper and Jae, senior account manager/mortgage professional contacted us with loan options. Jae was very professional, explaining the loan options, answering all our questions and helping us settle on a loan package. After initial information was gathered, we were contacted by Nicholas a dedicated loan processor/closing coordinator. Everything ran smoothly and everyone who contacted us was courteous, accommodating and helpful. We had a very good experience refinancing our home mortgage loan. I highly recommend Mr. Cooper. Read Less
09/24/2019
I would like to thank Shawn for all the help he gave me on getting this loan approved. He isRead More very professional in his line of work. Also a big thank you to James for helping me on my loan. These are two very good employees that work with Mr. Cooper. They went above and beyond on helping me with this loan. Thank you all very much. Read Less
09/20/2019
Just wanted to mention that Robert really really rocked customer service today. He zoomed in and gave me exactly whatRead More I wanted in near zero time. I think he is the first Mortgage Professional at Mr. Coper that I have spoken with, so what a great first impression. I work for a large Software Company and can only hope that we can be so good with customers. Read Less
09/19/2019
Michael worked very hard in helping me refinance my mortgage. He worked with Marc to ensure that I get theRead More best mortgage to fit my needs. They were always available to answer my calls, emails and concerns. Totally a professional team. Michael was supportive, and honest. He held my hand through the whole process. Both he and Marc worked well past into the evening to make it happen. Mr. Cooper is very fortunate to have such an exceptional team. With great respect, I thank you Michael and Marc. Read Less
09/16/2019
I just wanted to take the time to send my thanks to Mr. Cooper and especially Michael for helping meRead More re-finance my loan with your company. In today's world not enough "good" things are said when people help people. We all too often are quick to say how bad someone or something is so I wanted to be certain my message got across to Mr. Cooper. Michael was very quick to reply to my inquiry and worked efficiently and swiftly to provide me with all my options. His efforts allowed me to lock in at the absolute low point of the market and I could not be any happier. Cassandra was the processor and she was also right on top of her part and got the necessary paperwork and signatures to get this done. She worked closely with me to get the underwriter the information that they required. She pulled together the closing quickly and it went off without a hitch. I hope Mr. Cooper appreciates having people like this representing their company. Please have a great day! Read Less
09/07/2019
At first we were planning to refi with our friend who is a broker and realtor. When I called Mr.Read More Cooper the first time, I got transferred to Mike. His knowledge, expertise, politeness, and just spending time explaining in detail the refi process made my decision to refinance with Mr. Cooper instead. He is so amazing at what he does. David our loan processor, is amazing as well with his communication with us and his knowledge in the loan industry. I highly appreciate the training you did with them. Not every mortgage company has associates like Mike and David who are very passionate at what they do. Please acknowledge them for their hard work and dedication. They deserve it! Thank you! Read Less