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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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121 Reviews

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07/23/2019
Cathy. I appreciate your and Josh’s help in pulling this together. You guys did a fantastic job! This is the Read More second time I used Mr. Cooper (previously did a refi) and both times the process was very efficient. Read Less
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06/28/2019
Hello Justin. I just wanted to reach out to you and let you know what a wonderful experience that my Read More wife & I recently had in securing our new mortgage with Mr. Cooper by way of an amazing job done by Brian! From my initial call of inquiry to locking the rate to eventually transitioning me to the processor Brian was extremely professional & very efficient in getting information back to me! He kept me in the loop either via email or phone call throughout the process & we very much appreciate his attention to detail! He even called me after the closing to personally thank me & check on how the closing went!! My wife and I were extremely pleased with Brian’s (and Jake's as well) personal service & genuine concern for us to make sure this process was pleasant! Kudos to both Brian & Jake! They both are excellent representatives of Mr. Cooper!! Read Less
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06/26/2019
I finally got some time to send a quick note about how very positive my home loan experience with Mr. Read More Cooper was. Kim, my dedicated loan processor/closing coordinator and Jae, my senior account manager/mortgage professional took care of me with so much efficiency and expertise the whole process was quite fast and totally painless. I was able to process almost everything right on my phone and that was amazing and so time saving. Also, I was offered good terms and an interest rate I couldn't refuse. I can't thank you enough for being such a great company who is proactive and caring about your customers. Read Less
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06/19/2019
Dear Jay Bray. I received your correspondence and I'd like to say, "It has been a true adventure purchasing, and Read More finally paying off a mortgage." This milestone has been shared with friends and family. Your services were flawless and your responses were swift. I would recommend Mr. Cooper to all who would listen. Read Less
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06/12/2019
Hello Christopher. I don’t often take the time out to write these letters (unfortunately) but today I had to inform Read More you about what a great experience I had this time around refinancing my home. The improvements made within the system such as Loan Tracker are very efficient and all the people I dealt with were always pleasant and got the job done. Especially my go to man Dan, can’t say enough about this guy. His personality and experience make him a true asset to your company. I run a family owned business that’s been around over 50 yrs and people like Dan are who I choose to surround myself with. There was not one problem or obstacle that I don’t think he could not handle. I’m looking for an investment property at the moment and when I find what I’m searching for I wouldn’t hesitate to use the same people, including Xuan as well she was just as efficient and pleasant as Dan. Just felt you should know I always like when customers give me their feedback. Read Less
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05/17/2019
Thanks again for all your help. This process has been refreshingly simple and very efficient. Nice working with you.
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05/10/2019
Hi Dan. Thank you for all of your help with my refi. It was absolutely easy and very fast. I Read More will definitely let family and friends know. Read Less
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04/15/2019
I would like to take this opportunity to relate my very positive loan experience with Mr. Cooper. It was very Read More thorough, efficient and swift. Zakir, my mortgage professional, and Duke, my closing coordinator, provided excellent service. They were very professional, congenial and attentive. They constantly kept in touch with me by phone and/or email regarding the status and processing of my application. I am very appreciative for all of their assistance, which reflects a favorable impression on the company as well as them. Read Less