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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Sandy's Story

A simple life is a happy life, or so they say. Life tends to be…

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Janie's Story

We all know that love makes the world go ‘round, but there’s another essential, driving…

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75 Reviews

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03/28/2019
Daniel provided great customer care in facilitating the refinance of my property in a timely manner. His positive attitude, patience, Read More prompt responses and creative problem solving made this a smooth and efficient experience. Read Less
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01/11/2019
Good morning Devyn and Michelle. Again, I would like to thank you, most sincerely, as this is a humble note Read More of appreciation for the outstanding customer service you provided me. Please accept my gratitude towards the two of you and your customer care for your speedy and efficient services. I would love to recommend your company to anyone who needs loan mortgage company. Keep up the good work. Read Less
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01/02/2019
I just refinanced with Mr. Cooper and just want to let you know everything went perfect. I was dealing with Read More Dan, Tamara, and Leah throughout the whole process. They were AWESOME!! I will spread the word and hopefully send more business your way. Read Less
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12/07/2018
It has been an absolute pleasure working with Duke and Randy on a re-finance for our rental property. The process Read More was extremely smooth and efficient. They provided assistance, guidance and updates every step of the way. We knew the status of the loan at any given point or if there were any additional information needed from us. They are very thorough and detailed oriented. I will not hesitate to work with Duke and Randy in the future. I will also recommend them to anyone looking for a home loan. Read Less
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11/15/2018
I wanted to take a moment and let you know how well Lee handled our loan processing with Mr. Cooper. Read More We refinanced and had a cash out amount. Lee gathered all the paperwork and took the time to explain everything in detail. She was expeditious in asking and returning paperwork. She interfaced well though email as well as by phone. Even when I overlooked a final signature she caught my error and walked me through resolving it in the nick of time. I think Lee is a valuable, integral employee. It was a pleasure to work with her. Read Less
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08/27/2018
I have to say I have never worked with such a prompt, courteous, professional loan officer in my life. Lee Read More went above and beyond to help us with our refinancing and kept us in the loop the whole entire time. She always emailed and called me when I needed reassuring. You have a real keeper and I just want to say it was a real privilege having her on our side. Read Less
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07/30/2018
All kudos to Lee and Anthony of your staff. Both exhibited the highest levels of professionalism, efficiency, and customer service Read More in regard to my loan. Both performed beyond my expectations over all facets of the new loan experience. As Ms. Lee and Mr. Anthony are emblematic of Mr. Cooper's standards of quality customer product delivery, I do highly recommend any and all seeking the highest level of financial services to your company. Read Less