• Home
  • Review Term: Exceptional

WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

Read More..

Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

Read More..

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

Read More..

SUBMIT YOUR MR. COOPER STORY



134 Reviews

Kindness
Knowledge
Helpfulness
Write A Review
Kindness
Knowledge
Helpfulness
09/20/2019
Just wanted to mention that Robert really really rocked customer service today. He zoomed in and gave me exactly what Read More I wanted in near zero time. I think he is the first Mortgage Professional at Mr. Coper that I have spoken with, so what a great first impression. I work for a large Software Company and can only hope that we can be so good with customers. Read Less
Kindness
Knowledge
Helpfulness
06/19/2019
Dear Jay Bray. I received your correspondence and I'd like to say, "It has been a true adventure purchasing, and Read More finally paying off a mortgage." This milestone has been shared with friends and family. Your services were flawless and your responses were swift. I would recommend Mr. Cooper to all who would listen. Read Less
Kindness
Knowledge
Helpfulness
06/06/2019
Hi Rod. I just gave you a huge kudos on my FB page with your information! You’ve been so awesome Read More to work with that I’m using my social media to create a win win! I hope you get lots of business and my friends and family get a better deal! Many, many thanks. Read Less
Kindness
Knowledge
Helpfulness
04/23/2019
I wanted to take a moment to praise Jason and Troy for their exceptional follow up, customer service, and attention Read More to detail. Jason and Troy have made refinancing my home a breeze, they constantly kept me up to date, and made sure to move things along quickly. I am ecstatic to remain a Mr. Cooper customer, and people like Jason and Troy are the cause of that. I get my fair share of messages from customers, and so few are positive, that I hope this helps to brighten your day. You have great people working for you, and as a customer I appreciate them. Read Less
Kindness
Knowledge
Helpfulness
04/02/2019
Hi Becki and John. I can’t thank you enough for all of your support during this process. You were exceptional! Read More If there is somewhere that I can give feedback on your service I would be very happy to share. Thank you again for everything. New kitchen coming! Take care. Read Less
Kindness
Knowledge
Helpfulness
04/01/2019
Hi Shawn. You truly do an awesome job! Seriously the best mortgage loan experience I’ve had (and I’ve had plenty).
Kindness
Knowledge
Helpfulness
03/29/2019
Hi Tyler. I want to thank you and Brandon for your exceptional customer service and excellent professionalism during this process. Read More You guys clearly communicated everything needed to complete this process. When I started I didn't think it was going to be an easy process but I was connected with the right team and it worked out. Thank you for your patience and outstanding customer service. Read Less
Kindness
Knowledge
Helpfulness
03/26/2019
I would hereby like to compliment one of your employees, Patti, Loan Processor for the exceptional/excellent service customer service she Read More provided me during my refinancing process with Mr. Cooper. Ms. Patti walked me through the entire process from the beginning to the end. Patti coordinated with me by email and phone to ensure that I provided all the documents needed to finalize the refinancing. This type of expertise and commitment to the highest level of customer’s satisfaction must be acknowledged. Such a commitment to great customer service is to be commended. Read Less