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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Sandy's Story

A simple life is a happy life, or so they say. Life tends to be…

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Janie's Story

We all know that love makes the world go ‘round, but there’s another essential, driving…

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75 Reviews

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02/16/2019
I wanted to let you know about my refi experience. My loan officer was Patti and I can't say enough Read More good about her! She was everything anyone could hope for. She was professional, very friendly, patient, courteous, and helpful in every way. I've rarely experienced working with an agent who was such a joy to work with. She made a tedious process easy. Congratulations on having such a worker on your team (and she's also a very good advertisement for your company). I would certainly recommend Mr. Cooper to anyone. Read Less
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02/01/2019
Jon, I received your very nice message. Working with both you and Shawn was like working with family. Two very Read More kind, patient, helpful yet very business-like gentlemen. Even when I became a little stressed dealing with all the info needed by Underwriters, you and Jon stayed very patient. You don't find this very often in the work place. I've worked customer service for 30 years so I really appreciate working with good people and you guys are a class act. We closed and not one issue. Thank you both very much. Hard work pays off. Have a great year. Read Less
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01/17/2019
I just wanted to send you a message to thank the CEO for having the vision to create a mortgage Read More company that is so customer friendly. Mr. Cooper is light years ahead of every other mortgage company I've dealt with in the past. Your online loan center is easy to access and visually appealing! Paying my bill is simple now and takes almost no time. The communications that I have received from you have been timely, friendly and easy to understand. I'm SO HAPPY with Mr. Cooper. Read Less
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01/08/2019
My husband and I recently refinanced our mortgage with Mr. Cooper. The original loan was with Nationstar before the company Read More made the change to Mr. Cooper. I received a survey regarding the refinance experience, however, I don’t feel that it allowed me to express our sincere appreciation about the service we received from Quyen and Angi. Quyen went above and beyond any experience we have ever had when dealing with mortgage companies. He was able to offer us an option that we had no idea was even available. In fact, no one at any other mortgage company had ever even considered the option of a VA loan. Angi called to introduce herself and kept us informed every step of the way. She was very professional. By the end of the process, it almost seemed as if I had made a new friend because I found we are a lot alike. That was the icing on the cake! I don’t know very much about your company but I believe the mission starts with the employees who deal with the customers in the daily operations. I will say that Quyen and Angi are top notch employees and they are a great part of your team! Thank you again for everything! Read Less
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11/30/2018
There simply are no superlatives sufficient to thank you for your fantastic service due to my personal situation, you and Read More Angelica took what turned out to be an extremely challenging refinance my house and successfully navigated me through the process to a successful conclusion. In every single step, you proved to be friendly, patient, polite, knowledgeable, professional and consistently available to me. I can't remember the last company I dealt with that returned calls and emails in such a timely manner. Thank you so much for all you did for me and for all of your patience. You have been wonderful since day one, and you can be sure that if I know anyone looking for a loan they will have your name and number from me. Read Less
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05/01/2018
My Bride and I wish to THANK YOU VERY MUCH !! The two of you as well as the rest Read More of your Team made the refinancing of our Home such a very Simple and Fast process,, and from the comfort of our Home. We actually enjoyed the process as well as your friendly attitude and especially your patience with me and my 1000 questions. We hope that you will feel free to email us at anytime,, just to say Hey,, as we have not only refinanced our Home but gained a couple of friends in you along the way. Thanks Again !!! Read Less