Jill's testimonial for Coffee With a Cooper
Ashanti's testimonial for Mr. Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.

Jill's Story

I just wanted to send a quick note to say how thankful I am to Josh and…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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I wanted to take the time to recognize James and Frank with Mr. Cooper. They were urgent, diligent, friendly, andRead More honestly amazing to work with. I perform with a high sense of urgency and I felt like they matched that level of energy. They made this an enjoyable process and the icing on the cake is that we are now saving money every month because of our refi. I cannot say enough good things about these two. We are customers for life because of them! Read Less
Hello Justin. I just wanted to reach out to you and let you know what a wonderful experience that myRead More wife & I recently had in securing our new mortgage with Mr. Cooper by way of an amazing job done by Brian! From my initial call of inquiry to locking the rate to eventually transitioning me to the processor Brian was extremely professional & very efficient in getting information back to me! He kept me in the loop either via email or phone call throughout the process & we very much appreciate his attention to detail! He even called me after the closing to personally thank me & check on how the closing went!! My wife and I were extremely pleased with Brian’s (and Jake's as well) personal service & genuine concern for us to make sure this process was pleasant! Kudos to both Brian & Jake! They both are excellent representatives of Mr. Cooper!! Read Less
Hugo/Elizabeth. We would like to extend a well deserved thank you to both of you for all your help overRead More the past several weeks. The communication and follow up were outstanding throughout. We love the new house and enjoy being customers of Mr. Cooper. Read Less
Thank you Shawn for making our experience pleasant!!! We love our new home. 😊🏡 Thanks again.
I wanted to let you know about my refi experience. My loan officer was Patti and I can't say enoughRead More good about her! She was everything anyone could hope for. She was professional, very friendly, patient, courteous, and helpful in every way. I've rarely experienced working with an agent who was such a joy to work with. She made a tedious process easy. Congratulations on having such a worker on your team (and she's also a very good advertisement for your company). I would certainly recommend Mr. Cooper to anyone. Read Less
Jon, I received your very nice message. Working with both you and Shawn was like working with family. Two veryRead More kind, patient, helpful yet very business-like gentlemen. Even when I became a little stressed dealing with all the info needed by Underwriters, you and Jon stayed very patient. You don't find this very often in the work place. I've worked customer service for 30 years so I really appreciate working with good people and you guys are a class act. We closed and not one issue. Thank you both very much. Hard work pays off. Have a great year. Read Less
I just wanted to send you a message to thank the CEO for having the vision to create a mortgageRead More company that is so customer friendly. Mr. Cooper is light years ahead of every other mortgage company I've dealt with in the past. Your online loan center is easy to access and visually appealing! Paying my bill is simple now and takes almost no time. The communications that I have received from you have been timely, friendly and easy to understand. I'm SO HAPPY with Mr. Cooper. Read Less
My husband and I recently refinanced our mortgage with Mr. Cooper. The original loan was with Nationstar before the companyRead More made the change to Mr. Cooper. I received a survey regarding the refinance experience, however, I don’t feel that it allowed me to express our sincere appreciation about the service we received from Quyen and Angi. Quyen went above and beyond any experience we have ever had when dealing with mortgage companies. He was able to offer us an option that we had no idea was even available. In fact, no one at any other mortgage company had ever even considered the option of a VA loan. Angi called to introduce herself and kept us informed every step of the way. She was very professional. By the end of the process, it almost seemed as if I had made a new friend because I found we are a lot alike. That was the icing on the cake! I don’t know very much about your company but I believe the mission starts with the employees who deal with the customers in the daily operations. I will say that Quyen and Angi are top notch employees and they are a great part of your team! Thank you again for everything! Read Less