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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I was so surprised at how easy it was. All of the agents I worked with were extremely efficient, patient and kind.

Debra D.

From beginning inquiry to my refinance closing, the entire process was easy to follow, the communication was excellent, and everyone was great to work with. The convenience of doing everything online was exactly what I needed. Thank you!

Debbora W.

We had an amazing experience with Mr. Cooper. They are by far better then all the other lenders out there.

Mauricio R.

I've gone through 4 re-fi's in the last 6 years. This experience was the best, without a doubt. the staff was knowledgeable and communicated well.

Elbert H.

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403 Reviews

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11/06/2018
The Mr. Cooper refinance process is very well-designed, mostly online, and easy. They give great tracking of your loan process, Read More and the people are extremely friendly. I highly recommend it Read Less
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11/05/2018
The team at Mr. Cooper bent over backwards to help me. Quick responses and adjustments on the fly all while Read More being super friendly. I have two mortgages with them and would recommend them to my friends Read Less
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10/28/2018
I had my house financed through Mr. Cooper. I had a 7% loan and I wanted to refinance to get Read More a lower rate. Everybody at Mr. Cooper was friendly and courteous and the reps that worked with me during the financing were very thorough. They helped me with all the paperwork that they needed and going over the contract. I've checked several others mortgage companies and they got me the lowest interest rate. I got a 15-year note instead of a 30 and I was able to reduce my note by almost $100 a month. Read Less
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10/20/2018
I received a flyer from Mr. Cooper that said I would go for a cash-out refi so they acquired my Read More previous loan from [another company]. I've worked in the financial services industry for over 30 days and I cannot be more impressed with Mr. Cooper's staff's friendliness and knowledge from the first to my last phone call. I was also impressed with the process for getting the application documents to them, their responsiveness and timeliness. They were absolutely first-class professionals. I combined the first and second mortgage into one and saved significantly on the interest rate. I was able to do a little bit of cash-out to help finance some college class. So, I benefited tremendously from Mr. Cooper. I would highly recommend their services. Read Less
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09/27/2018
We had a mortgage with Mr.Cooper then we wanted to refinance for a lower interest rate and get some cash Read More back so that we could do some of the things around the house that we needed to do. We did that with Mr. Cooper and we had a really good experience with them. Their reps were very professional, friendly, and efficient. Everybody we talked to was nice and very knowledgeable. We looked into refinancing a little before and we talked to other mortgage companies, but Mr. Cooper made it very simple for us and everything was very easy with them. We talked to their rep, Rich, in the beginning and he explained it all so well to us that I felt like I knew exactly what was gonna happen. Plus, he followed it up with emails. Then, somebody else came and helped with the end-results of it and he was very nice and helpful, too. Mr. Cooper outlined everything that we needed to know and more. Since refinancing our loan with them, we've had peace of mind and a lower interest rate, so our monthly mortgage payment became less. Also, I have a hard time walking to places and they sent a notary here so that we could sign the papers here, and that was very helpful. Mr. Cooper is a very good company and we were highly satisfied with them. Read Less
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09/26/2018
Everything's fine with Mr. Cooper. I decided to refinance to lower my rate for my mortgage savings. More of this Read More stuff can be very complicated and Mr. Cooper explained stuff to me a little more. I felt a lot better with them and they have time to talk. Some places were rushing through things. At Mr. Cooper, everything has been clearly explained. I understand every little thing. Their people were so friendly and like somebody that I actually know. They'd make me feel comfortable They keep me updated on everything that's going on. They told me that if I had any questions, I would call them. The interest was lower but not what I wanted. However, I had to take what I can get. Anything helps at these times. I had a lot of debts from my family. Unfortunately, we had to come out of pocket for a lot of things, and it got me behind on bills. And I couldn't seem to kick up the way I wanted to kick up. So, with the lower interest rate, I feel I'm gonna do a lot better getting myself back on track. Read Less
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09/26/2018
Jaclyn and Denise were both friendly and helpful and made this an easy and painless process. Good job.
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09/25/2018
When I wanted to save money, I shopped around with a few others and Mr. Cooper was able to offer Read More pretty much the same or better than was available. Also, I liked the convenience of being with the same servicing since I haven't ran to any issues . They were always easy to work with, very friendly and professional. Everything went smooth and it was everything I needed. Read Less
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