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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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127 Reviews

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08/13/2019
Mr. Jae, senior account manager/mortgage professional, was the person that answered the phone when I called Mr. Cooper to inquire Read More about a refinance loan. I liked Jae’s calm voice and a professional demeanor immediately. I was nervous and I didn’t know what to expect. I’m so thankful that Jae was there to help me! There were quite a few bumps in the road during my loan process (which was my fault) and I had personally given up on more than one occasion. Jae, however, never gave up (Thank God)!! He ended up getting me through the entire process via multiple phone calls and emails. Jae even gave me a follow up phone call, after the loan was complete, to make sure I was happy. I cannot thank Jae enough! He truly rescued my financial life!!!! I have been telling all of my friends and family about Jae and Mr. Cooper. Read Less
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08/12/2019
Mike - I wanted to send you a message to let you know how much I appreciate all the help Read More you gave me with my refinance. As I told you all along, I would not have finished this loan with your company if It had not been for your help and patience. Mr. Cooper is lucky to have you on their team and I will make sure that they know that. You are a devoted employee who should be honored. Read Less
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07/22/2019
Thank you to everyone for getting my refinance closed. I am saving money each month and that is great news Read More for me. I will be sending Mr. Cooper more business. Read Less
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06/28/2019
Hello Justin. I just wanted to reach out to you and let you know what a wonderful experience that my Read More wife & I recently had in securing our new mortgage with Mr. Cooper by way of an amazing job done by Brian! From my initial call of inquiry to locking the rate to eventually transitioning me to the processor Brian was extremely professional & very efficient in getting information back to me! He kept me in the loop either via email or phone call throughout the process & we very much appreciate his attention to detail! He even called me after the closing to personally thank me & check on how the closing went!! My wife and I were extremely pleased with Brian’s (and Jake's as well) personal service & genuine concern for us to make sure this process was pleasant! Kudos to both Brian & Jake! They both are excellent representatives of Mr. Cooper!! Read Less
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06/28/2019
Hi Bill. I am a current customer of Mr. Cooper and just closed on a newer house, again with Mr. Read More Cooper. I wanted to share my recent experience with you in hopes you can provide some level of recognition for my Loan Processor. I had the pleasure of working with Ryann over the past several weeks. We were on a very tight schedule. Ryann was a pleasure to work with throughout the process. She showed great professionalism, knew her process / material exceptionally well, and also understood our position and urgency. It is because of her that I would highly recommend your company to friends and colleagues in the future. If there is anything you can do to recognize her outstanding work and dedication to her customers I would greatly appreciate it. It is well deserved. Read Less
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06/14/2019
Hi Dan. I truly appreciate your hard work on getting me refinanced. It’s a new life for me. Thank you Read More a ton. Read Less
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05/30/2019
JJ and Lisa. Thank you guys so much for hanging in there and remaining calm during our Nantucket Sleigh Ride Read More of getting through this house purchase. Even though things sometimes got tense, I really appreciate how you kept your cool and talked me off the edge at times. I truly think we got the best deal possible from the mortgage side considering our requirements. Thanks again. Read Less
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05/16/2019
I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been Read More easier than working with my entire process crew. Thank you very much. Read Less
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