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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Sandy's Story

A simple life is a happy life, or so they say. Life tends to be…

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Janie's Story

We all know that love makes the world go ‘round, but there’s another essential, driving…

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75 Reviews

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03/29/2019
Hi Tyler. I want to thank you and Brandon for your exceptional customer service and excellent professionalism during this process. Read More You guys clearly communicated everything needed to complete this process. When I started I didn't think it was going to be an easy process but I was connected with the right team and it worked out. Thank you for your patience and outstanding customer service. Read Less
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03/29/2019
I wanted to write a review regarding Jason. He was assigned to me and my husband for our first time Read More refinancing of our home. Jason was awesome, he kept me informed of every step and answered any and all questions I had in a timely manner. He made the process very easy and smooth and very quick. He was very professional and we felt very comfortable that we were in good hands during the whole process. I want to thank Mr. Cooper for having such a great professional worker that work hard to get the job done just like Jason did. Thanks Jason for everything you were great. Read Less
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03/16/2019
If the world in general worked as well and smoothly as this refinance process did, this truly would be a Read More heaven on earth. Our deepest appreciation for your professionalism and the personal touch you placed on our behalf. Read Less
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03/05/2019
I truly appreciate what all you did for me! You and Karlous have helped more than you may ever know. Read More I would highly recommend you both to anyone in need of a loan as both of you and your team are qualified and professional to work with, not to mention very quick to act and complete! Thank you and God Bless!! Read Less
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03/01/2019
I've expressed the total joy and satisfaction that we received from this refinance of our home. We wanted to share Read More with you the outstanding/professional job Joanna did in processing our loan. She took the time to listen to all of my questions and often confused ones. If we didn't understand something, I could e-mail or call Joanna and she would respond quickly with the answer. I had started my search for a company, bank etc. to help with our refinancing, none made us feel comfortable with our concerns. Then I decided to try Mr. Cooper our current mortgage co. We are so very happy we stayed with Mr. Cooper. Everything Joanna told us she kept her word, if something changed she told us upfront. Because of Joanna's professional, courtesy and effort in explaining what we needed to do, and how your tracking web center works made it all exceptionally easy. As a result my wife and I believe Mr. Cooper have a dedicated and valuable asset in Joanna. Oh, last but not least the time it took to process our loan, unbeatable by anybody. Read Less
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02/26/2019
So many times we are quick to complain, but slow to give praise. This is one of those times I'd Read More like to be quick about giving praise to a person in your organization that provided exemplary customer service during my loan application process. That person is Nick. He made an otherwise painstaking process more palatable by being patient and kind, but still professional. He promptly handled all aspects of the process without delay, and was persistent in resolving any issues that arose. Thanks to Nick, we were able to close in record time. Read Less
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02/20/2019
Hey Jon. If I can do anything to review the services for you or Rob, please let me know because Read More you guys have been so professional, helpful and warm in your approach to everything that it has been wonderful! I was so worried about the whole mortgage process and everything, but everything was so smooth and done with care and professionalism. I could not have asked for a better experience. Thank you for everything from you, Rob and the entire Mr. Cooper team!!! My family is now in the house that we could only dream about - five minutes from work, two blocks from a country club with beautiful, scenic views. Thank you, thank you, thank you! Read Less
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02/12/2019
Hello again, Mark and Marguerite. Just wanted to thank you once again for your hard work recently in helping us Read More close on our home loan. Your professionalism was noted. You were very responsive to our questions and helpful along the way. This is our second home loan with Mr. Cooper. Thanks again. Read Less
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