WHAT OUR CUSTOMERS HAVE TO SAY


Jill's testimonial for Coffee With a Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

Everything about buying my new home with Mr. Cooper was very easy and…

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Adrienne’s Story

Refinancing with Mr. Cooper not only helped me afford to send my son to…

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Jill's Story

I just wanted to send a quick note to say how thankful I am to Josh and…

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11/19/2019
I just wanted you to know that I had a very positive experience with Ms. Nayadet and appreciate her dedicationRead More to our loan application and her responsiveness to our questions and needs. Ms. Diaz was extremely helpful from start to finish and I hope you will let the folks at Mr. Cooper know what an outstanding job she did for my wife and me. She was always very professional and obviously committed to her work. You have a gem working with you in Ms. Nayadet! Read Less
11/02/2019
I wanted to share what an incredible experience I had doing my refinance with Kim. I had had my priorRead More mortgage for nearly ten years with Mr. Cooper. He was extremely professional, very knowledgeable, and helped my family save a lot of money. I am very grateful for the ease of the process and the great job that Kim and his team displayed. Thanks a million! Read Less
11/01/2019
Joel and Fred handled my home loan and closing and did it with the utmost professionalism! They went above andRead More beyond with helping me handle this stressful time! I think they both showed what true customer service should look like and if I could give them 100 stars I would!!! They were both awesome to work with and made this experience so pleasant for me! I want to thank them both so much for how well they handled my application all the way through to the closing! I am in my new home today and I could not be happier! Joel and Fred are outstanding at what they do!!!! Read Less
10/22/2019
I recently finalized a refinancing with Mr. Cooper. I worked with Carlos first and then was transferred over to Karen.Read More Both were professional and a pleasure to work with. There were a couple of times I didn't know the status and when I called Karen or Carlos, they always got back to me in a timely fashion and was always able to settle my worries. If I had to do this again, I would definitely hope I would be able to work with Karen and Carlos again. Read Less
10/11/2019
I was with Nationstar before their mortgage products were rebranded as Mr. Cooper. The service I have received under eitherRead More name has been seamless, efficient, extraordinarily professional, and customer-centric. You gave me just what I needed - lower interest rate, consolidation, cash out for home improvement, and a lower monthly payment. Thank you!!! Read Less
10/07/2019
I wanted to take the time to recognize James and Frank with Mr. Cooper. They were urgent, diligent, friendly, andRead More honestly amazing to work with. I perform with a high sense of urgency and I felt like they matched that level of energy. They made this an enjoyable process and the icing on the cake is that we are now saving money every month because of our refi. I cannot say enough good things about these two. We are customers for life because of them! Read Less
09/20/2018
I just wanted to personally say thank you for all you've done for us. You have been very patient withRead More my questions and answered then timely and thoroughly. I applaud your professionalism through this process. It was truly a pleasure doing business with you. You were available for me at all hours and weekends which I was floored by. You're outstanding customer service will keep me with Mr. Cooper for years to come. Read Less
08/17/2018
Patti went above and beyond helping us with several snags along the way. Her positive attitude and willingness to helpRead More any way possible made this experience a pleasure. Her professionalism combined with a great personality make her a true asset to Mr. Cooper! Read Less