WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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09/25/2019
We already had a home loan with Mr. Cooper. We wished to refinance from a 30 year loan to aRead More 10 year loan to take advantage of the low interest rates. We reached out to Mr. Cooper and Jae, senior account manager/mortgage professional contacted us with loan options. Jae was very professional, explaining the loan options, answering all our questions and helping us settle on a loan package. After initial information was gathered, we were contacted by Nicholas a dedicated loan processor/closing coordinator. Everything ran smoothly and everyone who contacted us was courteous, accommodating and helpful. We had a very good experience refinancing our home mortgage loan. I highly recommend Mr. Cooper. Read Less
09/24/2019
I would like to thank Shawn for all the help he gave me on getting this loan approved. He isRead More very professional in his line of work. Also a big thank you to James for helping me on my loan. These are two very good employees that work with Mr. Cooper. They went above and beyond on helping me with this loan. Thank you all very much. Read Less
08/13/2019
Mr. Jae, senior account manager/mortgage professional, was the person that answered the phone when I called Mr. Cooper to inquireRead More about a refinance loan. I liked Jae’s calm voice and a professional demeanor immediately. I was nervous and I didn’t know what to expect. I’m so thankful that Jae was there to help me! There were quite a few bumps in the road during my loan process (which was my fault) and I had personally given up on more than one occasion. Jae, however, never gave up (Thank God)!! He ended up getting me through the entire process via multiple phone calls and emails. Jae even gave me a follow up phone call, after the loan was complete, to make sure I was happy. I cannot thank Jae enough! He truly rescued my financial life!!!! I have been telling all of my friends and family about Jae and Mr. Cooper. Read Less
08/12/2019
Mike - I wanted to send you a message to let you know how much I appreciate all the helpRead More you gave me with my refinance. As I told you all along, I would not have finished this loan with your company if It had not been for your help and patience. Mr. Cooper is lucky to have you on their team and I will make sure that they know that. You are a devoted employee who should be honored. Read Less
07/22/2019
Thank you to everyone for getting my refinance closed. I am saving money each month and that is great newsRead More for me. I will be sending Mr. Cooper more business. Read Less
06/28/2019
Hello Justin. I just wanted to reach out to you and let you know what a wonderful experience that myRead More wife & I recently had in securing our new mortgage with Mr. Cooper by way of an amazing job done by Brian! From my initial call of inquiry to locking the rate to eventually transitioning me to the processor Brian was extremely professional & very efficient in getting information back to me! He kept me in the loop either via email or phone call throughout the process & we very much appreciate his attention to detail! He even called me after the closing to personally thank me & check on how the closing went!! My wife and I were extremely pleased with Brian’s (and Jake's as well) personal service & genuine concern for us to make sure this process was pleasant! Kudos to both Brian & Jake! They both are excellent representatives of Mr. Cooper!! Read Less
06/28/2019
Hi Bill. I am a current customer of Mr. Cooper and just closed on a newer house, again with Mr.Read More Cooper. I wanted to share my recent experience with you in hopes you can provide some level of recognition for my Loan Processor. I had the pleasure of working with Ryann over the past several weeks. We were on a very tight schedule. Ryann was a pleasure to work with throughout the process. She showed great professionalism, knew her process / material exceptionally well, and also understood our position and urgency. It is because of her that I would highly recommend your company to friends and colleagues in the future. If there is anything you can do to recognize her outstanding work and dedication to her customers I would greatly appreciate it. It is well deserved. Read Less
06/14/2019
Hi Dan. I truly appreciate your hard work on getting me refinanced. It’s a new life for me. Thank youRead More a ton. Read Less
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