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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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127 Reviews

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08/22/2019
Thank you so much Lyanne and Shawn for all your help and support with our new home loan! You all Read More were so attentive and always there to answer all our questions! Once again, thank you! Read Less
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07/23/2019
Cathy. I appreciate your and Josh’s help in pulling this together. You guys did a fantastic job! This is the Read More second time I used Mr. Cooper (previously did a refi) and both times the process was very efficient. Read Less
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06/28/2019
Shallica, THANK YOU, THANK YOU, THANK YOU!!! I cannot tell you how much I appreciate your diligence, work and tireless Read More hours on this. Some days it felt like we’d never see this day. Anyway, I want you (and your leader/co-worker team) to know that we did notice and do appreciate every hour (the many hours!!!!) that you spent with us through this process. THANK YOU!!!!! Read Less
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06/28/2019
Hi Bill. I am a current customer of Mr. Cooper and just closed on a newer house, again with Mr. Read More Cooper. I wanted to share my recent experience with you in hopes you can provide some level of recognition for my Loan Processor. I had the pleasure of working with Ryann over the past several weeks. We were on a very tight schedule. Ryann was a pleasure to work with throughout the process. She showed great professionalism, knew her process / material exceptionally well, and also understood our position and urgency. It is because of her that I would highly recommend your company to friends and colleagues in the future. If there is anything you can do to recognize her outstanding work and dedication to her customers I would greatly appreciate it. It is well deserved. Read Less
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06/14/2019
Hi Dan. I truly appreciate your hard work on getting me refinanced. It’s a new life for me. Thank you Read More a ton. Read Less
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06/06/2019
Hugo/Elizabeth. We would like to extend a well deserved thank you to both of you for all your help over Read More the past several weeks. The communication and follow up were outstanding throughout. We love the new house and enjoy being customers of Mr. Cooper. Read Less
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06/05/2019
Good Morning Mrs. Douazong. Mickey and I wanted to send this note to let you know how blessed we feel Read More to have had such an amazing person as you, who treated us from our first phone call with such pleasantness, respect, and patience. You explained the process step by step and we never felt as though there was any surprise because you had already told us what to expect and always followed up with an email. I know people have different learning styles and some read and understand, some listen and get it, but you made sure we understood the process. You never made us feel less than because of the question which some may think are stupid questions, Mrs. Douazong, we felt comfortable enough with you and trust what we were being told as you guided us from application to closing. We will forever be so grateful for you being the one to take our first phone call and to introduce us to this amazing company, Mr. Cooper and making our dream come true. We bought a home that we love, to God be the glory. You represent Mr. Cooper well and we know any potential buyer or previous buyers feel blessed that you were the Loan Officer they will have and have had to work with. Again thank you for making us feel as though we were your most special clients. May God continue to bless you and keep you and give you the desires of your heart is our prayer. Read Less
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05/21/2019
I would like to extend KUDOS to James and Daniel on all their efforts and hard work getting me refinanced. Read More Their service was beyond top notch! Even when things seemed impossible they exhausted all resources to get the job done, and showed true dedication to the love of their job. I know the many calls and messages isn't easy, but these two made everything smooth and stress free. I can truly state that I am a Mr. Cooper client for life (well 30 years for sure :))Thank you again for all the hard work, time and efforts, know that you made someone's DREAM!!!:) Read Less
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