Jill's Story

I just wanted to send a quick note to say how thankful I am to Josh and the entire team at Mr. Cooper for helping me buy my new home. Without them—and without the Mr. Cooper Close On Time Guarantee—I don’t think I would be in my home today.

Let me back up a bit. I’ve actually been a Mr. Cooper customer for years. When I started thinking about moving last year, I thought: Well, why not go with a company who already knows who I am?

I’m so glad I did.

From the very beginning, Josh helped me understand all the costs I could expect, what rate I might be able to get on my new mortgage, and how to keep the process moving forward. Pretty soon I found a house I wanted to put an offer on, but I got nervous when I found there were a multiple bids. I immediately called Josh and asked him what I could do to get in the front of the pack. That’s when he told me about the Close On Time Guarantee. I knew right away that this would give me the edge I needed.

I put in my offer on a Wednesday and by that Friday they’d accepted. Exactly 21 days later my loan closed, as promised.

The entire process was so easy. I could track my loan on the Mr. Cooper app and website. And I signed all the documents electronically so there wasn’t a mountain of paperwork. I’m not a techy or anything, but it was all very easy to follow.

I really can’t thank Josh and everyone at Mr. Cooper enough. Not only was it a great experience for me, my Realtor was so impressed she asked if she could refer her other customers to Josh and Mr. Cooper. And this past spring when my sister told me that she’d decided to buy a house, I told her she’d be a fool not to go with Mr. Cooper.

Thanks again. I love my new house (it has a driveway!), and I don’t think I would be here if it weren’t for you.

Actual customer experience. Results not typical. Your results will vary and you may not have similar results.

Mr. Cooper will issue a check equal to the first month’s principal and interest payment. Customer is still responsible for making all scheduled loan payments. The Mr. Cooper Close On Time Guarantee is subject to important terms and conditions. See below for full terms and conditions at https://www.mrcooper.com/buy/home_loan?internal_ref=buy_overview_close_on_time_guarantee_read_more&web_keyword=buy_home_loan.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I felt like we online dated for mortgages, and from the beginning she was like, “We’ll figure it out.”

My mortgage was sold to Mr. Cooper and Christine recommended I get out of my existing mortgage and into a better one. I thought that was just crazy awesome! I had an adjustable rate mortgage, rates were going up, and Christine told me that I was ultimately going to spend more money for my house.

Working with Christine was such a great experience, and she earned my trust so quickly in the way that she carried herself and gave me information. I could get in touch with Christine every single time I tried and having one person to contact without having to re-tell my story was huge. It’s tough to trust somebody you don’t really know, but I felt like I already knew Christine and I was in good hands with her. She asked all of the right questions.  She even called me one day when she was really sick — like, on her deathbed — and it showed me that no matter what, she was trying to move things along for my loan and genuinely wanted this process to work.

Christine made the whole process so easy from the start. The weight was lifted off, and many people don’t realize there are options to give you a little bit of breathing room. I can’t tell you enough what a great experience it was. I hope more people get to experience what it’s like to work with Mr. Cooper, what it’s like to get the personal touch, and what it’s like to get the attention to details.

Mr. Cooper changed the way I live in my house because now I’m doing the right things financially. With the Home Intelligence app I can pay principal, I can pay interest, I can look at my credit score, I can see everything. Even having all of the different statements on my phone and on my computer—I can access my mortgage, and it’s much easier to manage. I also have more control. I feel more empowered that I’m saving money and living smarter. That’s been so cool!

Many times, people keep their heads down with their mortgage and just pay it. People might not know that you can find the right people or the right person to lead you down a better path. Mr. Cooper’s been all of that for me. Seeing them go the extra mile to make sure that my experience was a personal one really made all the difference.

Actual customer experience. Results not typical. Your results will vary and you may not have similar results.

Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me through this process to finance the home repair items that we discussed over these many weeks. This entire project was somewhat stressful to me in dealing with subcontractors and your team to determine what my best options were. Dan, you were very even keel in responding to my questions and concerns especially when I asked for a last minute change in the loan term. You made me feel at ease and supported my decision process with facts and fast answers to my questions. What I appreciated from you and Norris was:

• Knowledge of your offerings and solutions.
• Understanding my situation and asking the important questions to help you build a solution that I needed.
• Ease of working with you both.
• Accessibility and fast return response to my calls when you were not available.
• Professional demeanor – you really did treat me like an important customer.
• Consulting me on what were my best options which helped in my decision process.
• Overall significant satisfaction with your performance in representing Mr. Cooper to me the customer.

Thanks again Dan and to you as well Norris. You both seem to work well together as a team and I hope that you can pass this feedback on to your direct reports (supervisors/managers). If I knew the names I would do it myself. We have my closing scheduled and I am looking forward to starting these construction projects to improve our home.

Actual customer experience. Results not typical. Your results will vary and you may not have similar results.