Support

Payments


You do the hard work earning the money for your mortgage payment. So we do the hard work to make your payment process easy. Whether you prefer paying by phone, mail, or electronically, we've got you covered. Read more about Payments
Support payments

Statements


You shouldn't need a degree in accounting to understand your statement. So we're on a mission to make ours as clear and simple as possible. Here you can learn about the key info on every Mr. Cooper statement, what it means, and where to find it. Read more about Statements
Mortgage Support Statements | Mr. Cooper Home Loans - Formerly Nationstar Mortgage

Escrow


An escrow account is like a "piggy bank" that you fund each month with part of your monthly payment. We use the money in your escrow account to pay your property tax and insurance bills for you. Escrow can be confusing, so we've put together a thorough and user-friendly guide to how it works. Read more about Escrow
Escrow Support | Mr. Cooper Home Loans - Formerly Nationstar Mortgage

New Customer


Welcome to the Mr. Cooper family. We're excited to be your partner on your homeowner's journey. Maybe you originated your loan with us, or maybe another servicer sent you our way. Either way, we're 100% committed to your dream of home ownership. Here's how to set up your new account and hit the ground running. Read more about New Customer
Welcome to Mr. Cooper Home Loans - Formerly Nationstar Mortgage

Mortgage Assistance


If you hit a bump on the path of homeownership, we're here to help you get back up and running. There are lots of options available to homeowners going through hard times. We'll talk you through them and help match you to the best one for your situation. Always remember: you're never in this alone as long as you're a Mr. Cooper customer. Read more about Mortgage Assistance
Mortgage Assistance Support | Mr. Cooper Home Loans - Formerly Nationstar Mortgage