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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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127 Reviews

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08/22/2019
Thank you so much Lyanne and Shawn for all your help and support with our new home loan! You all Read More were so attentive and always there to answer all our questions! Once again, thank you! Read Less
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08/13/2019
Elizabeth, was my loan processor/closing coordinator. Liz was wonderful during my refinance process. She kept me up to speed during Read More the loan process. Anytime I had a question Liz would get back to me with an answer in a timely manner. I never felt alone or confused like I felt when I made the initial call to inquire about refinance process. I would highly recommend Mr. Cooper to anyone in need of mortgage services. Thank you! Read Less
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08/02/2019
My wife and I have been with Mr. Cooper for some years now, and we have always enjoyed being a Read More customer of Mr. Cooper. In the past few months, my wife and I were considering refinancing our home to pay off some debt, but we were not looking forward to it because normally doing any kind of loan of any kind is a hassle, headache, and just something that you do not want to deal with. After much consideration and discussion, we decided to go through with it...I’m so glad we did!!! We had the best loan officer in Michael, he was very professional, punctual, on top of everything, never failed to respond to me if he missed a call, or email. My wife and I loved being with Mr. Cooper, but now we are even more thankful to be with Mr. Cooper, and that can be credited to Michael! He is an awesome employee, and should be recognized as such. We are very happy with the service we were given. Read Less
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05/15/2019
Claudia and Douazong. We closed on the new house and I wanted to reach out and say a huge THANK Read More YOU to both of you for making my refi process so smooth. I really appreciated the quick response from both of you whenever I had any questions. You both were awesome in explaining every small detail of the process and were very patient with me throughout the process. Once again, thank you! Read Less
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04/25/2019
Hi Tia and Wendy. I just wanted to take a minute to thank you both again for all your help Read More in getting my refi done. You have no idea what your help has meant to me. I know this is part of your job. But you were both so kind and made me feel like the most important customer you had. I will recommend Mr. Cooper to anyone that needs a home loan or refi because of you both. If you have a manager or boss that I could send a letter to, I would be happy to let them know what an awesome job you both did for me. This has been three years in the making, and the beginning of a whole new life for me. From the bottom of my heart...Thank you! Read Less
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04/19/2019
Hi Michael. As you may remember I had a rocky start trying to get my loan refinanced. I’m so glad Read More I didn’t give up on Mr. Cooper's teams. You and your team are fantastic. You had Kyle get a hold of me instantly after listening to me vent/grip. Kyle was extremely professional, followed through with every single thing he said he would do, emailed me or called to make sure I didn’t have any further questions and that I was still being taken care of. I feel Kyle went above and beyond what he needed to do to figure out how he could get me refinanced, instead of telling me no or ignoring me hoping I don’t call back. Gamey as well. Once Gamey came into the picture I received the same professional, courteous, outstanding service! Both were always patient and very, very knowledgeable. What a pleasure to work with both of them. I’ll tell you Michael, if I could afford a billboard, with pride, I would put one up expressing how great Mr. Cooper is, how professional they are, caring and patient the staff is. Starting with you, Michael, and then working with Kyle and Gamey, I felt all the pressure to get this refinance done, ease from me and here I am now with my closing complete. All by myself, I didn’t have to borrow money or reach into my retirement fund. After the first hiccup (not with Kyle or Gamey) everything since was outstanding, outstanding, outstanding!! Thank you to the three of you for helping me get done what needed to get done. In such a timely professional caring and courteous manner. Read Less
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04/09/2019
Recently I completed the process of re-financing my mortgage with Mr. Cooper. During this time, I had some obstacles to Read More contend with regarding the house in order for the new loan to be approved. Throughout my loan process, and the issues I had to fix with my house, both Theresa and Stephanie were instrumental in making this “experience” manageable and most of all “painless”. During this time, both ladies answered all my questions professionally, returned my phone calls in a timely manner, guided me through the steps that needed to be completed, and most of all worked with my loan application to get me the best rate and outcome possible. They kept in constant contact with me, sometimes two or three times a week, updating me on the process or checking in on the status of my repairs. They understood the financial situation I was in and guided me towards the best solution possible, saving me hundreds of dollars on my mortgage and paying down some bills. But what really stood out was how they interacted with me. They were kind, caring and compassionate to me and my family. They listened to me “vent” when needed and treated me like I was their number one priority. With that said, Mr. Cooper should be proud to have employees like Theresa and Stephanie. It was a pleasure to work with them and I hope that your company gives these two ladies the accolades and credit they deserve. Read Less
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04/06/2019
I was very satisfied with the service I was provided with from Mr. Shawn and Mr. Duke. They answered all Read More my questions and were very responsive to phone call and emails. They made the process easy and were very professional. Read Less
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