WHAT OUR CUSTOMERS HAVE TO SAY


Jill's testimonial for Coffee With a Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

Everything about buying my new home with Mr. Cooper was very easy and…

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Adrienne’s Story

Refinancing with Mr. Cooper not only helped me afford to send my son to…

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Jill's Story

I just wanted to send a quick note to say how thankful I am to Josh and…

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11/19/2019
I just wanted you to know that I had a very positive experience with Ms. Nayadet and appreciate her dedicationRead More to our loan application and her responsiveness to our questions and needs. Ms. Diaz was extremely helpful from start to finish and I hope you will let the folks at Mr. Cooper know what an outstanding job she did for my wife and me. She was always very professional and obviously committed to her work. You have a gem working with you in Ms. Nayadet! Read Less
10/10/2019
Hello Kristen and Keiara, I wanted to drop you both a note about how much we appreciate you both andRead More want to say thank you for all your help with the refinancing of our home. Kristen in the beginning when we were deciding what to do and I thought I was going to go with my credit union you were super helpful and informative and you aided me in making an informed decision that ended up with us saving money and finding the right fit loan. Keiara once we were passed onto you, you never missed a beat. We even had some difficult paperwork that was needed from outside people and you immediately set up 3 way calls and walked us through it the entire time so that we did not lose any time or get caught up in back and forths because we did not know what to ask. T.J. and I truly appreciate you both and will pass your information on to anyone we know that needs mortgage assistance. Keep up the great work! Thanks so much! Read Less
10/07/2019
I just want to take a moment to tell you how GREAT Kathy is. My wife and I just finishedRead More the refinance process and Kathy was our loan officer. Throughout the whole process she worked with us and kept us informed of any problems and helped us get all the paperwork completed. I was amazed that she even called me in the evening; I was beginning to wonder if that poor girl was tied to her desk. She has to be one of the best people that works for you. She really deserves a pay raise or some type of recognition. It has been a pleasant experience working with the whole team at Mr. Cooper. Again, I can't say enough about how great Kathy has been!!!!! Read Less
10/07/2019
I wanted to take the time to recognize James and Frank with Mr. Cooper. They were urgent, diligent, friendly, andRead More honestly amazing to work with. I perform with a high sense of urgency and I felt like they matched that level of energy. They made this an enjoyable process and the icing on the cake is that we are now saving money every month because of our refi. I cannot say enough good things about these two. We are customers for life because of them! Read Less
09/20/2018
I just wanted to personally say thank you for all you've done for us. You have been very patient withRead More my questions and answered then timely and thoroughly. I applaud your professionalism through this process. It was truly a pleasure doing business with you. You were available for me at all hours and weekends which I was floored by. You're outstanding customer service will keep me with Mr. Cooper for years to come. Read Less
08/17/2018
Patti went above and beyond helping us with several snags along the way. Her positive attitude and willingness to helpRead More any way possible made this experience a pleasure. Her professionalism combined with a great personality make her a true asset to Mr. Cooper! Read Less
08/07/2018
We would like to take this opportunity to express to you how satisfied we are with Lee Ann, who wasRead More our Loan Processor as we applied for a refinance of our current account with Mr. Cooper. From the initial phone call to the final approval, Lee Ann was courteous, informative, patient and knowledgeable. She answered the many questions that we had. She was very patient with us explaining the necessary paperwork needed and in explaining the steps that would occur in order to complete the application process. She was always very prompt on getting back to us with updated information concerning our application process. Lee Ann was easy to work with and showed genuine interest in helping us accomplish our goal. She is a fine representative of Mr. Cooper. Read Less
06/11/2018
I wanted to express to you how much I appreciate your work on my refinance loan. You are a topRead More notch processor. I never felt like I was uninformed or waiting for answers. Your response time to my calls or emails was very quick. I was very comfortable with everything from the beginning and through disbursement. I have spent many years in the mortgage business and have met only a few people with your customer service skills. The level of service that you provide is a rare occurrence in many industries. I sincerely Thank you, and if anyone asks me for a lender referral, I won't hesitate to refer them to Mr. Cooper. Read Less