WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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11/19/2019
I just wanted you to know that I had a very positive experience with Ms. Nayadet and appreciate her dedicationRead More to our loan application and her responsiveness to our questions and needs. Ms. Diaz was extremely helpful from start to finish and I hope you will let the folks at Mr. Cooper know what an outstanding job she did for my wife and me. She was always very professional and obviously committed to her work. You have a gem working with you in Ms. Nayadet! Read Less
10/10/2019
Hello Kristen and Keiara, I wanted to drop you both a note about how much we appreciate you both andRead More want to say thank you for all your help with the refinancing of our home. Kristen in the beginning when we were deciding what to do and I thought I was going to go with my credit union you were super helpful and informative and you aided me in making an informed decision that ended up with us saving money and finding the right fit loan. Keiara once we were passed onto you, you never missed a beat. We even had some difficult paperwork that was needed from outside people and you immediately set up 3 way calls and walked us through it the entire time so that we did not lose any time or get caught up in back and forths because we did not know what to ask. T.J. and I truly appreciate you both and will pass your information on to anyone we know that needs mortgage assistance. Keep up the great work! Thanks so much! Read Less
10/07/2019
I just want to take a moment to tell you how GREAT Kathy is. My wife and I just finishedRead More the refinance process and Kathy was our loan officer. Throughout the whole process she worked with us and kept us informed of any problems and helped us get all the paperwork completed. I was amazed that she even called me in the evening; I was beginning to wonder if that poor girl was tied to her desk. She has to be one of the best people that works for you. She really deserves a pay raise or some type of recognition. It has been a pleasant experience working with the whole team at Mr. Cooper. Again, I can't say enough about how great Kathy has been!!!!! Read Less
10/07/2019
I wanted to take the time to recognize James and Frank with Mr. Cooper. They were urgent, diligent, friendly, andRead More honestly amazing to work with. I perform with a high sense of urgency and I felt like they matched that level of energy. They made this an enjoyable process and the icing on the cake is that we are now saving money every month because of our refi. I cannot say enough good things about these two. We are customers for life because of them! Read Less
09/19/2019
Michael worked very hard in helping me refinance my mortgage. He worked with Marc to ensure that I get theRead More best mortgage to fit my needs. They were always available to answer my calls, emails and concerns. Totally a professional team. Michael was supportive, and honest. He held my hand through the whole process. Both he and Marc worked well past into the evening to make it happen. Mr. Cooper is very fortunate to have such an exceptional team. With great respect, I thank you Michael and Marc. Read Less
08/22/2019
Thank you so much Lyanne and Shawn for all your help and support with our new home loan! You allRead More were so attentive and always there to answer all our questions! Once again, thank you! Read Less
08/13/2019
Elizabeth, was my loan processor/closing coordinator. Liz was wonderful during my refinance process. She kept me up to speed duringRead More the loan process. Anytime I had a question Liz would get back to me with an answer in a timely manner. I never felt alone or confused like I felt when I made the initial call to inquire about refinance process. I would highly recommend Mr. Cooper to anyone in need of mortgage services. Thank you! Read Less
08/02/2019
My wife and I have been with Mr. Cooper for some years now, and we have always enjoyed being aRead More customer of Mr. Cooper. In the past few months, my wife and I were considering refinancing our home to pay off some debt, but we were not looking forward to it because normally doing any kind of loan of any kind is a hassle, headache, and just something that you do not want to deal with. After much consideration and discussion, we decided to go through with it...I’m so glad we did!!! We had the best loan officer in Michael, he was very professional, punctual, on top of everything, never failed to respond to me if he missed a call, or email. My wife and I loved being with Mr. Cooper, but now we are even more thankful to be with Mr. Cooper, and that can be credited to Michael! He is an awesome employee, and should be recognized as such. We are very happy with the service we were given. Read Less