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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Sandy's Story

A simple life is a happy life, or so they say. Life tends to be…

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Janie's Story

We all know that love makes the world go ‘round, but there’s another essential, driving…

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75 Reviews

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03/29/2019
Hi Tyler. I want to thank you and Brandon for your exceptional customer service and excellent professionalism during this process. Read More You guys clearly communicated everything needed to complete this process. When I started I didn't think it was going to be an easy process but I was connected with the right team and it worked out. Thank you for your patience and outstanding customer service. Read Less
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03/28/2019
Daniel provided great customer care in facilitating the refinance of my property in a timely manner. His positive attitude, patience, Read More prompt responses and creative problem solving made this a smooth and efficient experience. Read Less
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03/14/2019
Dear Mr. Bray. I had to send a thank you for the excellent work and cooperation I received from Brandy. Read More She assisted me with my escrow problem and was more than professional in helping me achieve my goal. Brandy is a gem and an employee that certainly is worthy of praise and appreciation. In my eyes she makes Mr. Cooper a lender above all others. In today's world it is hard to get someone to listen to you much less achieve success in granting a solution to what has been an ongoing problem for me. I am grateful for the speedy help and conclusion to my request. Not to keep repeating myself, but, Brandy should be singled out for her efforts and assistance in handling problem requests with accuracy and speed. She should be acknowledged for her fine service to your company, customers, and to you. Thank you so much again I appreciate all that has been accomplished. A huge weight has been lifted off my shoulders. Read Less
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02/13/2019
I wanted to let you know how happy I was with the service Patti provided on my loan refinance. The Read More communication was excellent. If I missed a call I would get an email. From there I could call back or email. Every phone call was a very calm and charming person on the other end who was very well trained in her communication style. I really could not imagine a more smooth transaction with all the facts and next steps clearly identified. I am responsible for reviewing our customer surveys and calling back the end user regarding a poor experience. So I understand the various thought processes customers have in regards to answering surveys and providing positive feedback. In this case I wanted to make sure it was crystal clear that this was one of the best interactions I have had. One of the smoothest transactions I can imagine. I know this was not a survey. I have never answered a customer service survey whether it was positive or negative. But due to my experience I felt compelled to let you know. Read Less
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02/12/2019
Hello again, Mark and Marguerite. Just wanted to thank you once again for your hard work recently in helping us Read More close on our home loan. Your professionalism was noted. You were very responsive to our questions and helpful along the way. This is our second home loan with Mr. Cooper. Thanks again. Read Less
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02/01/2019
I just want to say thank you so much for answering my phone call that day to discuss my loan Read More and let me know other options for debt consolidation. A simple phone call turned into new hope for my family. I had been praying every night asking God to bless us with financial stability. I believe things happened for a reason. That phone call changed our financial burdens. It gave me hope to start saving money again and live comfortably within our budget. We live from pay check to pay check and can't move ahead because of too many credit card debts, mortgage, utility bills, school/sports expenses and hospital bills. After most of the credit cards were paid off, we already managed to set extra money aside and some to pay future bills. I know we are starting all over again by refinancing our mortgage for 30 year terms with a little bit higher rate, but we believe we made the right decision to fit our need for now. We can always start paying more toward the principle after everything is caught up with hospital bills. Maybe one day we can refinance again for a lower rate and lower monthly payment if interest rates drop lower in the future. I have learned my lesson about credit card debts. Stay away! This is my second chance. I will not mess up again. Thank you and I appreciate all your help with my refinancing in a timely manner. Read Less
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01/31/2019
I just wanted to pass along my very positive experience I had with Scott as he guided me through the Read More VA refinancing process. From the start, he had a positive attitude and showed himself to be very knowledgeable about the details of the process and made sure I understood everything, was very responsive to any of my questions and went out of his way to assist me if necessary to ensure a successful closing. It was a pleasant experience! Read Less
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01/11/2019
Good morning Devyn and Michelle. Again, I would like to thank you, most sincerely, as this is a humble note Read More of appreciation for the outstanding customer service you provided me. Please accept my gratitude towards the two of you and your customer care for your speedy and efficient services. I would love to recommend your company to anyone who needs loan mortgage company. Keep up the good work. Read Less