• Home
  • Review Term: Helpful

WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

Read More..

Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

Read More..

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

Read More..

SUBMIT YOUR MR. COOPER STORY



127 Reviews

Kindness
Knowledge
Helpfulness
Write A Review
Kindness
Knowledge
Helpfulness
08/13/2019
Elizabeth, was my loan processor/closing coordinator. Liz was wonderful during my refinance process. She kept me up to speed during Read More the loan process. Anytime I had a question Liz would get back to me with an answer in a timely manner. I never felt alone or confused like I felt when I made the initial call to inquire about refinance process. I would highly recommend Mr. Cooper to anyone in need of mortgage services. Thank you! Read Less
Kindness
Knowledge
Helpfulness
08/12/2019
Mike - I wanted to send you a message to let you know how much I appreciate all the help Read More you gave me with my refinance. As I told you all along, I would not have finished this loan with your company if It had not been for your help and patience. Mr. Cooper is lucky to have you on their team and I will make sure that they know that. You are a devoted employee who should be honored. Read Less
Kindness
Knowledge
Helpfulness
07/22/2019
Thank you to everyone for getting my refinance closed. I am saving money each month and that is great news Read More for me. I will be sending Mr. Cooper more business. Read Less
Kindness
Knowledge
Helpfulness
07/09/2019
Hello Alison. I wanted to reach out to tell you how GREAT Kathy is. I was scared to refinance my Read More mortgage because it is something I have never done before. Kathy really went above and beyond to explain how things work. She really helped me understand how the process was throughout the whole loan process. I can’t thank her enough for just being so patient with me and talking to me like a person. She is so genuine and the customer service is Fantastic! I wanted you to know, she is awesome and can really teach others how it is done. Thank you so much for taking the time to read this and she is AWESOME! Read Less
Kindness
Knowledge
Helpfulness
06/28/2019
Shallica, THANK YOU, THANK YOU, THANK YOU!!! I cannot tell you how much I appreciate your diligence, work and tireless Read More hours on this. Some days it felt like we’d never see this day. Anyway, I want you (and your leader/co-worker team) to know that we did notice and do appreciate every hour (the many hours!!!!) that you spent with us through this process. THANK YOU!!!!! Read Less
Kindness
Knowledge
Helpfulness
06/28/2019
Today we called to discuss the details of our mortgage with Mr. Cooper. Being new homeowners, we find the process Read More to be overwhelming, but Jae reassured us. He took the time to thoroughly explain every detail and provided valuable information that will only improve our connection with the company. Mr. Jae is a great asset to the Mr. Cooper community and most importantly, to its clients. He was professional, trustworthy, patient and easy to communicate with. After today’s conversation, we have gained much respect and will highly recommend Mr. Cooper to all family and friends. Read Less
Kindness
Knowledge
Helpfulness
06/23/2019
Hello Dean. I was cleaning up around the house and found the nice card you sent to me and I Read More wanted to let you know how much I appreciate you in getting me into my new home. Things are going pretty well. I have furniture and everything now! I would not be here without you. Thank you again. Read Less
Kindness
Knowledge
Helpfulness
06/21/2019
I wanted you to know how great Angie was to work with. Angie was always in a great mood and Read More answered all of my questions and concerns in a timely manner. Angie's job isn't the easiest with all the documents she has to get from people, but she always was upbeat and made the process as smooth as possible. Thanks Angie for your hard work. I hope to do business in the future with her. Read Less
1 2 3 6