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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

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32 Reviews

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12/27/2018
Luis and I just wanted to take the time to thank you both for all your hard work and support Read More during the purchase of our new home! You were both amazing to work with and we are very grateful to have been able to have you working along side us! Read Less
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10/27/2018
My name is Diana, I have a mortgage with Mr. Cooper. Ralph recently helped me refinance my mortgage. I wanted Read More to take a moment to express my gratitude of Ralph and Mr. Cooper. Ralph made the whole process smooth and easy. He was extremely responsive, helpful, informative and most of all pleasant. It's not always when you work with someone like Ralph. He was totally committed to help me achieve my goals of getting my refinance so I can consolidate my debt. I closed on the mortgage and I couldn’t thank Ralph enough. He is truly an asset to your organization. I am also appreciative of Mr. Cooper, I appreciate a financial institution who invests in the quality of their people for its customers. I received an exceptional experience with my refinance. Thank you Mr. Cooper and thank you Ralph for making my goals happen. Read Less
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10/26/2018
I am truly grateful to have had such a wonderful person on my team. Mr. Duke helped me through the Read More process with flying colors. Although I never met him in person, he gave me 100% assurance that all information, documents, personal attachments or anything needed for communication would be secured and protected. His professionalism and expertise were highly effective and appreciated. I would definitely recommend his service to all those who are in need of his service. I thank the entire Mr. Cooper staffers. Read Less
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10/21/2018
Good morning Mr. Mike. I am sorry I haven't even thanked you and KaVang for helping us with our refinance Read More on our home. I just want to let you know Robert and I truly appreciate all the help both you and KaVang gave us during the loan process. This was the quickest loan I think we have ever received. Thanks for taking the time to help us understand all the paperwork and being so patient with us. I especially thank you for changing the loan from FHA to Conventional at the last minute, I know that was probably a lot of work but, you both made us feel comfortable and didn't get impatient with us. The convenience of the signing was also appreciated. We will definitely recommend your company to anyone we know who is looking into a loan or refinance. Thanks again, it was a pleasure working with you both. Read Less
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10/18/2018
One of my mantra's is to give credit where credit is due. So this letter is not the result of Read More getting a mortgage approved but just to express my appreciation and thanks to Jonathan and Dow. Both of them were instrumental in helping me through the compliance mortgage process. They were very informative, diligent and comprehensive in keeping me up to date during this process. They were knowledgeable and pleasant to talk to and if nothing else they both are a great part of Mr. Coopers employment team. Read Less
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10/18/2018
Dear Andrew and Ginger. I am writing to thank you again for your efforts with respect to my loan application Read More with Mr. Cooper. I much appreciated your prompt and considerate responses to all of my questions throughout the process. I also might have given up if it weren't for the encouragement of Andrew in the initial phase of the loan. I know that this is all part of your job but I do think that you are both very good at it. I will recommend your services to my friends. Read Less
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10/17/2018
I just wanted to write a quick note to tell you how perfectly satisfied I was with the refinancing of Read More my loan. Kevin could not be more professional and helpful to help me navigate the process. His communication was excellent! If I live forever, I will keep doing it every couple of years when I need some improvements, lol! Read Less
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09/21/2018
Hi John. Thank you so much for all your help in the processing and closing of my refinance. You have Read More been so very helpful and considerate in helping me to get this done. If all employees of Mr. Cooper are as helpful and considerate as you and Anthony, it is truly a wonderful company, and I would recommend it to everyone. Thanks again for your help. I really appreciate it. Read Less