WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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12/18/2019
Thank you so much for all the wonderful service you provided. Everyone was kind and helpful. We would recommend youRead More to others with the highest standards. Thanks again. Read Less
11/12/2019
I want to thank Mike and Amir for being so helpful, kind, and perseverant in helping me to close myRead More refinance loan with Mr. Cooper. There were many, many stumbling blocks along the way but I felt as if they had my back throughout the process. They were great with communication and helped me find and present the documentation needed to meet the loan requirements. I would highly recommend both of them as being wonderful to work with to any future clients. Read Less
10/22/2019
I wanted to take just a moment to share with you my experience in my recent refinance with Mr. Cooper.Read More I went into this process with much hesitation having been treated badly in a couple of past refinance experiences. From the very beginning, your staff put me at ease. I truly felt like they had the best interest of my family at heart and that they did not want to do something that would not be of benefit to us. As far as customer service, both Deana and Dan spoke to me with intelligence and displayed confidence in what they do. They showed me the utmost respect as a consumer and customer. I loved the fact that I had direct access to both of them as I continued through the process and that I was not passed around to other customer service representatives. They did everything they promised they would do and did it in a very timely manner! I also wanted to give praise to your customer portal, it made uploading documents easy and quick and we never had to wonder where we were in the process. Overall, I just want you to know that I am excited that I chose to continue being a Mr. Cooper customer and I look forward to future experiences. Read Less
10/10/2019
Hello Kristen and Keiara, I wanted to drop you both a note about how much we appreciate you both andRead More want to say thank you for all your help with the refinancing of our home. Kristen in the beginning when we were deciding what to do and I thought I was going to go with my credit union you were super helpful and informative and you aided me in making an informed decision that ended up with us saving money and finding the right fit loan. Keiara once we were passed onto you, you never missed a beat. We even had some difficult paperwork that was needed from outside people and you immediately set up 3 way calls and walked us through it the entire time so that we did not lose any time or get caught up in back and forths because we did not know what to ask. T.J. and I truly appreciate you both and will pass your information on to anyone we know that needs mortgage assistance. Keep up the great work! Thanks so much! Read Less
10/07/2019
I just want to take a moment to tell you how GREAT Kathy is. My wife and I just finishedRead More the refinance process and Kathy was our loan officer. Throughout the whole process she worked with us and kept us informed of any problems and helped us get all the paperwork completed. I was amazed that she even called me in the evening; I was beginning to wonder if that poor girl was tied to her desk. She has to be one of the best people that works for you. She really deserves a pay raise or some type of recognition. It has been a pleasant experience working with the whole team at Mr. Cooper. Again, I can't say enough about how great Kathy has been!!!!! Read Less
09/24/2019
I would like to thank Shawn for all the help he gave me on getting this loan approved. He isRead More very professional in his line of work. Also a big thank you to James for helping me on my loan. These are two very good employees that work with Mr. Cooper. They went above and beyond on helping me with this loan. Thank you all very much. Read Less
09/04/2019
I wanted to take time to commend one of your Mortgage Professionals; Mr. Tom. He took the time to answerRead More my questions, explain the FHA Streamline process and walk me through the paperwork that was needed in order to process my application. In our society today, people are so quick to pass criticism, judgement and blame; but rarely provide compliments, kind words or compassion. The phrase "customer service" has become "taboo" and rarely is shown in the service industry. But Mr. Tom took "customer service" to the next level. His attitude, patience, professionalism, compassion and respect exemplified your company and his character. I would like to extend my gratitude and sincere appreciation to Mr. Tom. He truly is an asset to the Mr. Cooper family and I hope you reward him for his awesome work and his dedication to all the Mr. Cooper customers he comes in contact with. Read Less
08/13/2019
Elizabeth, was my loan processor/closing coordinator. Liz was wonderful during my refinance process. She kept me up to speed duringRead More the loan process. Anytime I had a question Liz would get back to me with an answer in a timely manner. I never felt alone or confused like I felt when I made the initial call to inquire about refinance process. I would highly recommend Mr. Cooper to anyone in need of mortgage services. Thank you! Read Less
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