WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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09/24/2019
I would like to thank Shawn for all the help he gave me on getting this loan approved. He isRead More very professional in his line of work. Also a big thank you to James for helping me on my loan. These are two very good employees that work with Mr. Cooper. They went above and beyond on helping me with this loan. Thank you all very much. Read Less
09/04/2019
I wanted to take time to commend one of your Mortgage Professionals; Mr. Tom. He took the time to answerRead More my questions, explain the FHA Streamline process and walk me through the paperwork that was needed in order to process my application. In our society today, people are so quick to pass criticism, judgement and blame; but rarely provide compliments, kind words or compassion. The phrase "customer service" has become "taboo" and rarely is shown in the service industry. But Mr. Tom took "customer service" to the next level. His attitude, patience, professionalism, compassion and respect exemplified your company and his character. I would like to extend my gratitude and sincere appreciation to Mr. Tom. He truly is an asset to the Mr. Cooper family and I hope you reward him for his awesome work and his dedication to all the Mr. Cooper customers he comes in contact with. Read Less
08/13/2019
Elizabeth, was my loan processor/closing coordinator. Liz was wonderful during my refinance process. She kept me up to speed duringRead More the loan process. Anytime I had a question Liz would get back to me with an answer in a timely manner. I never felt alone or confused like I felt when I made the initial call to inquire about refinance process. I would highly recommend Mr. Cooper to anyone in need of mortgage services. Thank you! Read Less
08/12/2019
Mike - I wanted to send you a message to let you know how much I appreciate all the helpRead More you gave me with my refinance. As I told you all along, I would not have finished this loan with your company if It had not been for your help and patience. Mr. Cooper is lucky to have you on their team and I will make sure that they know that. You are a devoted employee who should be honored. Read Less
07/22/2019
Thank you to everyone for getting my refinance closed. I am saving money each month and that is great newsRead More for me. I will be sending Mr. Cooper more business. Read Less
07/09/2019
Hello Alison. I wanted to reach out to tell you how GREAT Kathy is. I was scared to refinance myRead More mortgage because it is something I have never done before. Kathy really went above and beyond to explain how things work. She really helped me understand how the process was throughout the whole loan process. I can’t thank her enough for just being so patient with me and talking to me like a person. She is so genuine and the customer service is Fantastic! I wanted you to know, she is awesome and can really teach others how it is done. Thank you so much for taking the time to read this and she is AWESOME! Read Less
06/28/2019
Shallica, THANK YOU, THANK YOU, THANK YOU!!! I cannot tell you how much I appreciate your diligence, work and tirelessRead More hours on this. Some days it felt like we’d never see this day. Anyway, I want you (and your leader/co-worker team) to know that we did notice and do appreciate every hour (the many hours!!!!) that you spent with us through this process. THANK YOU!!!!! Read Less
06/28/2019
Today we called to discuss the details of our mortgage with Mr. Cooper. Being new homeowners, we find the processRead More to be overwhelming, but Jae reassured us. He took the time to thoroughly explain every detail and provided valuable information that will only improve our connection with the company. Mr. Jae is a great asset to the Mr. Cooper community and most importantly, to its clients. He was professional, trustworthy, patient and easy to communicate with. After today’s conversation, we have gained much respect and will highly recommend Mr. Cooper to all family and friends. Read Less
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