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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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75 Reviews

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01/30/2019
Just wanted to reach out and let you all know how great the new mobile app is. Really happy about Read More the investments in IT that have been made to make the customer experience more dynamic and useful. I also love the fact that Mr. Cooper customer service is 100% US based. Keep providing great support to your customers and the American workers! God bless! Read Less
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01/17/2019
I just wanted to send you a message to thank the CEO for having the vision to create a mortgage Read More company that is so customer friendly. Mr. Cooper is light years ahead of every other mortgage company I've dealt with in the past. Your online loan center is easy to access and visually appealing! Paying my bill is simple now and takes almost no time. The communications that I have received from you have been timely, friendly and easy to understand. I'm SO HAPPY with Mr. Cooper. Read Less
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01/08/2019
It is with greatest pleasure that I take this opportunity to give my feedback on the performance of two amazing Read More professionals on the Mr. Cooper team, Tiffany and Nikki. When I spoke with Tiffany, I quickly realized that she brought something very special to the table in taking the time to understand my goals and what it would take to accomplish those goals from a refinance of my loan. I felt I was in good hands to work with someone very professional and who was quick to respond to all questions I had along the journey. When the time came that my file was passed along to Nikki, I was happy to find out that she, too, is a professional who is very caring for her client and she took every effort to make sure the process proceeded timely and smoothly. Through my 65 years I’ve owned several homes, and I can never remember one purchase or refinance experience as pleasant as with Mr. Cooper. In addition to the positive experience of working with both Tiffany and Nikki, I have to say that Mr. Cooper stands alone in the opportunity to stay on top of the latest status of the loan process through the Loan Tracker! Simply put, what an amazing tool! It was so easy to always know what was happening in the process and to be able to know what was needed in the way of documentation from me and the easy process of uploading required documents. I don’t know how it could have been made easier or more straightforward. Mr. Cooper, I think you’re on to something very unique and amazingly helpful to your clients with the website in general, and especially the Loan Tracker. Keep up the great work! I’m certain many other customers are as happy as I am with this innovative website and its ability to give its customers an opportunity to stay on top of their loan in many aspects. I suppose by now you must know I’m a happy girl with the whole experience! Five stars, team! Thanks to all, especially Tiffany and Nikki, for your great job, ladies. In your professional capacity, you still had a very special way of communicating your down-to-earth wonderful personalities that made me feel like a part of the Mr. Cooper family. I felt my business was both appreciated and wanted. I look forward to my continued relationship as a part of the Mr. Cooper family. Read Less
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01/03/2019
I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease Read More of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific! Read Less
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12/28/2018
My husband and I worked with James at Mr. Cooper to refinance our home. The process was easy and non Read More stressful. We were always kept informed of the process and if there was additional information required. The process went as promised. Thanks to James and Mr. Copper. Read Less
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10/27/2018
My name is Diana, I have a mortgage with Mr. Cooper. Ralph recently helped me refinance my mortgage. I wanted Read More to take a moment to express my gratitude of Ralph and Mr. Cooper. Ralph made the whole process smooth and easy. He was extremely responsive, helpful, informative and most of all pleasant. It's not always when you work with someone like Ralph. He was totally committed to help me achieve my goals of getting my refinance so I can consolidate my debt. I closed on the mortgage and I couldn’t thank Ralph enough. He is truly an asset to your organization. I am also appreciative of Mr. Cooper, I appreciate a financial institution who invests in the quality of their people for its customers. I received an exceptional experience with my refinance. Thank you Mr. Cooper and thank you Ralph for making my goals happen. Read Less
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08/24/2018
LaSharon and Scott. I want to thank you both for doing an amazing job on helping me refinance my loan. Read More I know you deal with these things daily, and I'm sure you come across all types of customers, but I am an extremely happy customer. From the beginning, Scott you made this so easy, and no matter what questions I had you gave me, what I felt were extremely honest answers. LaSharon, once the ball went into your court you continued with the same excellent service that Scott started with. I don't know how the other employees are at Mr. Cooper, but I am happy to have had both of you in my corner. If ever I get another home loan and decide to use Mr. Cooper, if I am allowed to and you both still work with Mr. Cooper, I would love to use the 2 of you for I know I would get excellent service. Thanks again and be well!! Read Less
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03/18/2018
I just wanted to take a moment to thank both, my Mortgage Professional Raffik, my Loan Closing Coordinator Duke and Read More of course Mr.Cooper for the incredible, pain free refinance process for my home. I was hesitant to refinance because I did not feel like going thru all the hassle, which I have done before. Both Raffik and Duke were always so helpful and patient with my questions. The process as I mentioned was so easy I most definitely will be recommending you to my friends and family! Thank you for making this experience such a pleasant one...now I can focus on remodeling my home!!! Read Less