WHAT OUR CUSTOMERS HAVE TO SAY


Jill's testimonial for Coffee With a Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

Everything about buying my new home with Mr. Cooper was very easy and…

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Adrienne’s Story

Refinancing with Mr. Cooper not only helped me afford to send my son to…

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Jill's Story

I just wanted to send a quick note to say how thankful I am to Josh and…

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11/07/2019
I just finished my 2nd or 3rd refi in the last couple of years. I've lost count because the processRead More was quite easy. Mr. Cooper has been our mortgage company for many years however I shied away from doing a refi - only because I thought it would be such a hassle. For this last experience, Scott was fabulous. I worked with him before (as well as with other staff who have been just as exceptional). Scott not only walked me through the process, he took the time to explain things in terms that I would understand (because any kind of home buying or refi is a HUGE decision for me). He was always on top of my progress and process - either calling or emailing me with the status. He seems to handle each client's loan processing as if it were his own. Then, Caroline was good to work with. My time with her was much more limited since she handled the closing paperwork but I was still quite pleased with her attention to detail at the end. Thank you to both Scott and Caroline for the great service and for representing Mr. Cooper with such high standards. Read Less
10/23/2019
A big thank you to you and Michael for the assistance you provided with my refi application. The loan fundedRead More and the wire hit my bank. All is well and I couldn't be happier. You could not have done a better job and great customer service. ????? Read Less
10/22/2019
I wanted to take just a moment to share with you my experience in my recent refinance with Mr. Cooper.Read More I went into this process with much hesitation having been treated badly in a couple of past refinance experiences. From the very beginning, your staff put me at ease. I truly felt like they had the best interest of my family at heart and that they did not want to do something that would not be of benefit to us. As far as customer service, both Deana and Dan spoke to me with intelligence and displayed confidence in what they do. They showed me the utmost respect as a consumer and customer. I loved the fact that I had direct access to both of them as I continued through the process and that I was not passed around to other customer service representatives. They did everything they promised they would do and did it in a very timely manner! I also wanted to give praise to your customer portal, it made uploading documents easy and quick and we never had to wonder where we were in the process. Overall, I just want you to know that I am excited that I chose to continue being a Mr. Cooper customer and I look forward to future experiences. Read Less
10/14/2019
I just wanted to send a note with how pleased I was with the service and attention I got fromRead More both John and Scott during my refinance process. The entire process was far easier than I thought it would be and both John and Scott were extremely helpful and timely in their responses. I'm extremely pleased this went as well as it did and both of them should be commended for their work. I truly appreciate how all of you have stepped up since our original hiccup last year. Mr. Cooper has really redeemed themselves in my book. Many thanks! Read Less
08/24/2018
LaSharon and Scott. I want to thank you both for doing an amazing job on helping me refinance my loan.Read More I know you deal with these things daily, and I'm sure you come across all types of customers, but I am an extremely happy customer. From the beginning, Scott you made this so easy, and no matter what questions I had you gave me, what I felt were extremely honest answers. LaSharon, once the ball went into your court you continued with the same excellent service that Scott started with. I don't know how the other employees are at Mr. Cooper, but I am happy to have had both of you in my corner. If ever I get another home loan and decide to use Mr. Cooper, if I am allowed to and you both still work with Mr. Cooper, I would love to use the 2 of you for I know I would get excellent service. Thanks again and be well!! Read Less
03/18/2018
I just wanted to take a moment to thank both, my Mortgage Professional Raffik, my Loan Closing Coordinator Duke andRead More of course Mr.Cooper for the incredible, pain free refinance process for my home. I was hesitant to refinance because I did not feel like going thru all the hassle, which I have done before. Both Raffik and Duke were always so helpful and patient with my questions. The process as I mentioned was so easy I most definitely will be recommending you to my friends and family! Thank you for making this experience such a pleasant one...now I can focus on remodeling my home!!! Read Less