WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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11/07/2019
I just finished my 2nd or 3rd refi in the last couple of years. I've lost count because the processRead More was quite easy. Mr. Cooper has been our mortgage company for many years however I shied away from doing a refi - only because I thought it would be such a hassle. For this last experience, Scott was fabulous. I worked with him before (as well as with other staff who have been just as exceptional). Scott not only walked me through the process, he took the time to explain things in terms that I would understand (because any kind of home buying or refi is a HUGE decision for me). He was always on top of my progress and process - either calling or emailing me with the status. He seems to handle each client's loan processing as if it were his own. Then, Caroline was good to work with. My time with her was much more limited since she handled the closing paperwork but I was still quite pleased with her attention to detail at the end. Thank you to both Scott and Caroline for the great service and for representing Mr. Cooper with such high standards. Read Less
10/23/2019
A big thank you to you and Michael for the assistance you provided with my refi application. The loan fundedRead More and the wire hit my bank. All is well and I couldn't be happier. You could not have done a better job and great customer service. 👍👍👍👍👍 Read Less
10/22/2019
I wanted to take just a moment to share with you my experience in my recent refinance with Mr. Cooper.Read More I went into this process with much hesitation having been treated badly in a couple of past refinance experiences. From the very beginning, your staff put me at ease. I truly felt like they had the best interest of my family at heart and that they did not want to do something that would not be of benefit to us. As far as customer service, both Deana and Dan spoke to me with intelligence and displayed confidence in what they do. They showed me the utmost respect as a consumer and customer. I loved the fact that I had direct access to both of them as I continued through the process and that I was not passed around to other customer service representatives. They did everything they promised they would do and did it in a very timely manner! I also wanted to give praise to your customer portal, it made uploading documents easy and quick and we never had to wonder where we were in the process. Overall, I just want you to know that I am excited that I chose to continue being a Mr. Cooper customer and I look forward to future experiences. Read Less
10/14/2019
I just wanted to send a note with how pleased I was with the service and attention I got fromRead More both John and Scott during my refinance process. The entire process was far easier than I thought it would be and both John and Scott were extremely helpful and timely in their responses. I'm extremely pleased this went as well as it did and both of them should be commended for their work. I truly appreciate how all of you have stepped up since our original hiccup last year. Mr. Cooper has really redeemed themselves in my book. Many thanks! Read Less
08/02/2019
My wife and I have been with Mr. Cooper for some years now, and we have always enjoyed being aRead More customer of Mr. Cooper. In the past few months, my wife and I were considering refinancing our home to pay off some debt, but we were not looking forward to it because normally doing any kind of loan of any kind is a hassle, headache, and just something that you do not want to deal with. After much consideration and discussion, we decided to go through with it...I’m so glad we did!!! We had the best loan officer in Michael, he was very professional, punctual, on top of everything, never failed to respond to me if he missed a call, or email. My wife and I loved being with Mr. Cooper, but now we are even more thankful to be with Mr. Cooper, and that can be credited to Michael! He is an awesome employee, and should be recognized as such. We are very happy with the service we were given. Read Less
05/16/2019
I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have beenRead More easier than working with my entire process crew. Thank you very much. Read Less
05/10/2019
Thank you Ms. Linda. You made this process very easy and helped me understand everything better. It was a pleasureRead More having you as our loan processor, and I would hope that I can use you in the future. Read Less
05/10/2019
Hi Dan. Thank you for all of your help with my refi. It was absolutely easy and very fast. IRead More will definitely let family and friends know. Read Less