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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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127 Reviews

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Kindness
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05/19/2019
We just wanted to let you know what a fantastic, kind, patient, knowledgeable man Jason is!! We appreciate him and Read More would have not gone with this loan without his kindness and carefully explaining the process. He deserves a 10 out 10. Read Less
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04/25/2019
Hi Tia and Wendy. I just wanted to take a minute to thank you both again for all your help Read More in getting my refi done. You have no idea what your help has meant to me. I know this is part of your job. But you were both so kind and made me feel like the most important customer you had. I will recommend Mr. Cooper to anyone that needs a home loan or refi because of you both. If you have a manager or boss that I could send a letter to, I would be happy to let them know what an awesome job you both did for me. This has been three years in the making, and the beginning of a whole new life for me. From the bottom of my heart...Thank you! Read Less
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03/18/2019
I couldn't have done it without you! I remember the first call when you calmed me down. I was in Read More such a bad place but you gave me peace and fought for me. I can't thank you enough, you were my guardian angel through all this!!! You made a difference in my life and that is what people need when they're in my situation. They just need understanding and they need help to get them there and sometimes in business they don't really care we are just a number, so you are an exception. Many blessings to you!! Read Less
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02/26/2019
So many times we are quick to complain, but slow to give praise. This is one of those times I'd Read More like to be quick about giving praise to a person in your organization that provided exemplary customer service during my loan application process. That person is Nick. He made an otherwise painstaking process more palatable by being patient and kind, but still professional. He promptly handled all aspects of the process without delay, and was persistent in resolving any issues that arose. Thanks to Nick, we were able to close in record time. Read Less
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02/01/2019
Jon, I received your very nice message. Working with both you and Shawn was like working with family. Two very Read More kind, patient, helpful yet very business-like gentlemen. Even when I became a little stressed dealing with all the info needed by Underwriters, you and Jon stayed very patient. You don't find this very often in the work place. I've worked customer service for 30 years so I really appreciate working with good people and you guys are a class act. We closed and not one issue. Thank you both very much. Hard work pays off. Have a great year. Read Less
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02/01/2019
I just want to say thank you so much for answering my phone call that day to discuss my loan Read More and let me know other options for debt consolidation. A simple phone call turned into new hope for my family. I had been praying every night asking God to bless us with financial stability. I believe things happened for a reason. That phone call changed our financial burdens. It gave me hope to start saving money again and live comfortably within our budget. We live from pay check to pay check and can't move ahead because of too many credit card debts, mortgage, utility bills, school/sports expenses and hospital bills. After most of the credit cards were paid off, we already managed to set extra money aside and some to pay future bills. I know we are starting all over again by refinancing our mortgage for 30 year terms with a little bit higher rate, but we believe we made the right decision to fit our need for now. We can always start paying more toward the principle after everything is caught up with hospital bills. Maybe one day we can refinance again for a lower rate and lower monthly payment if interest rates drop lower in the future. I have learned my lesson about credit card debts. Stay away! This is my second chance. I will not mess up again. Thank you and I appreciate all your help with my refinancing in a timely manner. Read Less
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01/04/2019
I would like to first start off with saying thank you so much for going over and beyond with helping Read More me with my refinancing of my loan. All the work that you two put in is absolutely fantastic. What you do to help people in need is extraordinary. My situation was not the greatest but you guys never gave up and continue to help me. Thanks to both of you I now have my loan on my own and myself and my children will be able to continue to live in our home and that makes my heart so happy. This last Christmas was one that I will never forget. It opened my faith even stronger that there are such good people in the world. Once again thank you so much. Read Less
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11/20/2018
I want to thank you for having two wonderful, understanding, patient people that work for you. Craig and Long both were Read More amazing. I asked many questions and they both were very kind and made me feel as if I was family. Thank you so very much. Read Less