WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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09/04/2019
I wanted to take time to commend one of your Mortgage Professionals; Mr. Tom. He took the time to answerRead More my questions, explain the FHA Streamline process and walk me through the paperwork that was needed in order to process my application. In our society today, people are so quick to pass criticism, judgement and blame; but rarely provide compliments, kind words or compassion. The phrase "customer service" has become "taboo" and rarely is shown in the service industry. But Mr. Tom took "customer service" to the next level. His attitude, patience, professionalism, compassion and respect exemplified your company and his character. I would like to extend my gratitude and sincere appreciation to Mr. Tom. He truly is an asset to the Mr. Cooper family and I hope you reward him for his awesome work and his dedication to all the Mr. Cooper customers he comes in contact with. Read Less
05/19/2019
We just wanted to let you know what a fantastic, kind, patient, knowledgeable man Jason is!! We appreciate him andRead More would have not gone with this loan without his kindness and carefully explaining the process. He deserves a 10 out 10. Read Less
04/25/2019
Hi Tia and Wendy. I just wanted to take a minute to thank you both again for all your helpRead More in getting my refi done. You have no idea what your help has meant to me. I know this is part of your job. But you were both so kind and made me feel like the most important customer you had. I will recommend Mr. Cooper to anyone that needs a home loan or refi because of you both. If you have a manager or boss that I could send a letter to, I would be happy to let them know what an awesome job you both did for me. This has been three years in the making, and the beginning of a whole new life for me. From the bottom of my heart...Thank you! Read Less
03/18/2019
I couldn't have done it without you! I remember the first call when you calmed me down. I was inRead More such a bad place but you gave me peace and fought for me. I can't thank you enough, you were my guardian angel through all this!!! You made a difference in my life and that is what people need when they're in my situation. They just need understanding and they need help to get them there and sometimes in business they don't really care we are just a number, so you are an exception. Many blessings to you!! Read Less
02/26/2019
So many times we are quick to complain, but slow to give praise. This is one of those times I'dRead More like to be quick about giving praise to a person in your organization that provided exemplary customer service during my loan application process. That person is Nick. He made an otherwise painstaking process more palatable by being patient and kind, but still professional. He promptly handled all aspects of the process without delay, and was persistent in resolving any issues that arose. Thanks to Nick, we were able to close in record time. Read Less
02/01/2019
Jon, I received your very nice message. Working with both you and Shawn was like working with family. Two veryRead More kind, patient, helpful yet very business-like gentlemen. Even when I became a little stressed dealing with all the info needed by Underwriters, you and Jon stayed very patient. You don't find this very often in the work place. I've worked customer service for 30 years so I really appreciate working with good people and you guys are a class act. We closed and not one issue. Thank you both very much. Hard work pays off. Have a great year. Read Less
02/01/2019
I just want to say thank you so much for answering my phone call that day to discuss my loanRead More and let me know other options for debt consolidation. A simple phone call turned into new hope for my family. I had been praying every night asking God to bless us with financial stability. I believe things happened for a reason. That phone call changed our financial burdens. It gave me hope to start saving money again and live comfortably within our budget. We live from pay check to pay check and can't move ahead because of too many credit card debts, mortgage, utility bills, school/sports expenses and hospital bills. After most of the credit cards were paid off, we already managed to set extra money aside and some to pay future bills. I know we are starting all over again by refinancing our mortgage for 30 year terms with a little bit higher rate, but we believe we made the right decision to fit our need for now. We can always start paying more toward the principle after everything is caught up with hospital bills. Maybe one day we can refinance again for a lower rate and lower monthly payment if interest rates drop lower in the future. I have learned my lesson about credit card debts. Stay away! This is my second chance. I will not mess up again. Thank you and I appreciate all your help with my refinancing in a timely manner. Read Less
01/04/2019
I would like to first start off with saying thank you so much for going over and beyond with helpingRead More me with my refinancing of my loan. All the work that you two put in is absolutely fantastic. What you do to help people in need is extraordinary. My situation was not the greatest but you guys never gave up and continue to help me. Thanks to both of you I now have my loan on my own and myself and my children will be able to continue to live in our home and that makes my heart so happy. This last Christmas was one that I will never forget. It opened my faith even stronger that there are such good people in the world. Once again thank you so much. Read Less


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