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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I was so surprised at how easy it was. All of the agents I worked with were extremely efficient, patient and kind.

Debra D.

From beginning inquiry to my refinance closing, the entire process was easy to follow, the communication was excellent, and everyone was great to work with. The convenience of doing everything online was exactly what I needed. Thank you!

Debbora W.

We had an amazing experience with Mr. Cooper. They are by far better then all the other lenders out there.

Mauricio R.

I've gone through 4 re-fi's in the last 6 years. This experience was the best, without a doubt. the staff was knowledgeable and communicated well.

Elbert H.

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403 Reviews

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10/30/2018
Mr. Cooper bought the finance company that I had before, and my experience with them has been excellent. The reps Read More were cooperative, pleasant and easy to work with. The whole process was completed in less than a month. Read Less
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10/28/2018
I had a second mortgage with a high interest rate and since I had some equity, I decided to consolidate Read More the two. I had my mortgage with [another lender] which got sold to Mr. Cooper and I figured that Mr. Cooper is the one I'm dealing with, so I thought of having them the first crack at it. The customer service was also excellent that I decided to stick with them. Since I knew what I wanted to do, I was just looking for somebody to help me along in that process and Mr. Cooper's reps did an excellent job. They were very helpful, upfront, timely and responsive. I've refinanced and bought housing before, but this definitely has been the easiest and most pleasant experience I've had. Also now, I don't have to pay that home equity loan. Read Less
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10/19/2018
My experience with Mr. Cooper was excellent and I would recommend them. My loan was given to them and it Read More was transferred back to them last year. Since, I already had my loan with them, I hadn't had any problems with them. I did a refinance and my dealings with their representatives were excellent. Lloyd and Dan were very professional and they have knowledge of what they were talking about. . If I had a question, they answered it. And if I called and I didn't get them, they would call me back. They told me everything that will take place from the beginning to the end. I was very comfortable working with the rep who gave me different options to look at. I went with the best interest rate. And he did give me different options that I could look at, but I liked the option that he gave me best, the first one. The entire process ...was fast. I got good benefits since refinancing as I have started remodeling my home. Read Less
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09/30/2018
I inquired about refinancing my old mortgage to lower the interest rate. When I first called Mr. Cooper, the manner Read More in which they replied to the questions that I asked were satisfactory so I went with them. They were sincere in wanting to help and the guidance I received was excellent. Since refinancing, I have experienced a lower payment and a lower interest rate. Mr. Cooper was very helpful, knowledgeable, and truthful. Read Less
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09/25/2018
Mr. Cooper had my mortgage and adjusted my payment. It would have been a fixed mortgage. The application process was Read More a little difficult, but we handled it. Their rep helped me . They were excellent and very professional. I wish they would have gotten my monthly payment lowered, but it's still alright. I can manage it and I still have money left over. Read Less
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09/25/2018
My loan was transferred to Mr. Cooper without me knowing. They were the existing mortgage company at the time and Read More I inquired about refinancing. I had very good interactions with their reps and I worked with Adam and Angela. The guidance that I received when discussing my options was excellent. Adam was very persistent in helping me to get the refinance because we started last year and the appraisal didn't come in where we wanted. He told me to wait until a certain time and he called me when the time came. Then we started again and everything was smooth from there. I got a lower interest rate that I needed and now I have lower monthly payments. Read Less
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09/25/2018
We've been satisfied with the service that we've been getting from Mr. Cooper, and when we decided on refinancing our Read More mortgage since we knew that the interest rates would be going up and we wanted a cash-out interest rate, we did it with them. Their mortgage people were excellent and their timing was perfect. The whole process was lengthy but they were able to guide us through it and it was very well detailed. They were well-versed in their job and we had no problems communicating with them. We were well informed of the steps that the process was going through and there was never a time that we had to question anything because they were very on target and professional with everything. But whenever we had a question, Jessica was there to answer and set us in the right direction. If we are ever to do this again, we know the procedures that we will need to go through and the importance of having a good representative that provides good customer service. Read Less
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09/24/2018
I have received excellent service im very satisfied thank you all
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