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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I was so surprised at how easy it was. All of the agents I worked with were extremely efficient, patient and kind.

Debra D.

From beginning inquiry to my refinance closing, the entire process was easy to follow, the communication was excellent, and everyone was great to work with. The convenience of doing everything online was exactly what I needed. Thank you!

Debbora W.

We had an amazing experience with Mr. Cooper. They are by far better then all the other lenders out there.

Mauricio R.

I've gone through 4 re-fi's in the last 6 years. This experience was the best, without a doubt. the staff was knowledgeable and communicated well.

Elbert H.

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374 Reviews

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09/30/2018
I inquired about refinancing my old mortgage to lower the interest rate. When I first called Mr. Cooper, the manner Read More in which they replied to the questions that I asked were satisfactory so I went with them. They were sincere in wanting to help and the guidance I received was excellent. Since refinancing, I have experienced a lower payment and a lower interest rate. Mr. Cooper was very helpful, knowledgeable, and truthful. Read Less
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09/25/2018
Mr. Cooper had my mortgage and adjusted my payment. It would have been a fixed mortgage. The application process was Read More a little difficult, but we handled it. Their rep helped me . They were excellent and very professional. I wish they would have gotten my monthly payment lowered, but it's still alright. I can manage it and I still have money left over. Read Less
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09/25/2018
My loan was transferred to Mr. Cooper without me knowing. They were the existing mortgage company at the time and Read More I inquired about refinancing. I had very good interactions with their reps and I worked with Adam and Angela. The guidance that I received when discussing my options was excellent. Adam was very persistent in helping me to get the refinance because we started last year and the appraisal didn't come in where we wanted. He told me to wait until a certain time and he called me when the time came. Then we started again and everything was smooth from there. I got a lower interest rate that I needed and now I have lower monthly payments. Read Less
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09/25/2018
We've been satisfied with the service that we've been getting from Mr. Cooper, and when we decided on refinancing our Read More mortgage since we knew that the interest rates would be going up and we wanted a cash-out interest rate, we did it with them. Their mortgage people were excellent and their timing was perfect. The whole process was lengthy but they were able to guide us through it and it was very well detailed. They were well-versed in their job and we had no problems communicating with them. We were well informed of the steps that the process was going through and there was never a time that we had to question anything because they were very on target and professional with everything. But whenever we had a question, Jessica was there to answer and set us in the right direction. If we are ever to do this again, we know the procedures that we will need to go through and the importance of having a good representative that provides good customer service. Read Less
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09/24/2018
I have received excellent service im very satisfied thank you all
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08/19/2018
totally, friendly , professional an outright excellent in all aspects of dealing with the refinance process....could not say a bad Read More thing..tremendous customer support....if any needed at all... Read Less
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08/18/2018
My refinance experience from start to finish was excellent, everyone was friendly and professional. I definitely recommend mr Cooper to Read More all my friends and family. Read Less
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08/17/2018
Our refinance was an excellent experience. There was absolutely no drama and no surprises. I would very much like to Read More thank Kevin and Angelique was very easy to work with. I would strongly recommend anyone who is thinking about purchasing or refinancing to work with the folks at Mr Cooper. Thank you John Read Less
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