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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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127 Reviews

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06/23/2019
Hello Dean. I was cleaning up around the house and found the nice card you sent to me and I Read More wanted to let you know how much I appreciate you in getting me into my new home. Things are going pretty well. I have furniture and everything now! I would not be here without you. Thank you again. Read Less
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05/10/2019
Thank you Ms. Linda. You made this process very easy and helped me understand everything better. It was a pleasure Read More having you as our loan processor, and I would hope that I can use you in the future. Read Less
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05/09/2019
Hi Shawn. Thank you so very much for all the help you have given me on the processing of my Read More loan. I have had so much to deal with the last two years, that my brain seems to have lost a bit of its ability. Yet you stood by me and got me using my new "computer". Now I can use that knowledge to open up other features of my "computer". Read Less
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01/31/2019
I just wanted to pass along my very positive experience I had with Scott as he guided me through the Read More VA refinancing process. From the start, he had a positive attitude and showed himself to be very knowledgeable about the details of the process and made sure I understood everything, was very responsive to any of my questions and went out of his way to assist me if necessary to ensure a successful closing. It was a pleasant experience! Read Less
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10/18/2018
One of my mantra's is to give credit where credit is due. So this letter is not the result of Read More getting a mortgage approved but just to express my appreciation and thanks to Jonathan and Dow. Both of them were instrumental in helping me through the compliance mortgage process. They were very informative, diligent and comprehensive in keeping me up to date during this process. They were knowledgeable and pleasant to talk to and if nothing else they both are a great part of Mr. Coopers employment team. Read Less