WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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09/04/2019
I wanted to take time to commend one of your Mortgage Professionals; Mr. Tom. He took the time to answerRead More my questions, explain the FHA Streamline process and walk me through the paperwork that was needed in order to process my application. In our society today, people are so quick to pass criticism, judgement and blame; but rarely provide compliments, kind words or compassion. The phrase "customer service" has become "taboo" and rarely is shown in the service industry. But Mr. Tom took "customer service" to the next level. His attitude, patience, professionalism, compassion and respect exemplified your company and his character. I would like to extend my gratitude and sincere appreciation to Mr. Tom. He truly is an asset to the Mr. Cooper family and I hope you reward him for his awesome work and his dedication to all the Mr. Cooper customers he comes in contact with. Read Less
06/23/2019
Hello Dean. I was cleaning up around the house and found the nice card you sent to me and IRead More wanted to let you know how much I appreciate you in getting me into my new home. Things are going pretty well. I have furniture and everything now! I would not be here without you. Thank you again. Read Less
05/10/2019
Thank you Ms. Linda. You made this process very easy and helped me understand everything better. It was a pleasureRead More having you as our loan processor, and I would hope that I can use you in the future. Read Less
05/09/2019
Hi Shawn. Thank you so very much for all the help you have given me on the processing of myRead More loan. I have had so much to deal with the last two years, that my brain seems to have lost a bit of its ability. Yet you stood by me and got me using my new "computer". Now I can use that knowledge to open up other features of my "computer". Read Less
01/31/2019
I just wanted to pass along my very positive experience I had with Scott as he guided me through theRead More VA refinancing process. From the start, he had a positive attitude and showed himself to be very knowledgeable about the details of the process and made sure I understood everything, was very responsive to any of my questions and went out of his way to assist me if necessary to ensure a successful closing. It was a pleasant experience! Read Less
10/18/2018
One of my mantra's is to give credit where credit is due. So this letter is not the result ofRead More getting a mortgage approved but just to express my appreciation and thanks to Jonathan and Dow. Both of them were instrumental in helping me through the compliance mortgage process. They were very informative, diligent and comprehensive in keeping me up to date during this process. They were knowledgeable and pleasant to talk to and if nothing else they both are a great part of Mr. Coopers employment team. Read Less


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