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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I was so surprised at how easy it was. All of the agents I worked with were extremely efficient, patient and kind.

Debra D.

From beginning inquiry to my refinance closing, the entire process was easy to follow, the communication was excellent, and everyone was great to work with. The convenience of doing everything online was exactly what I needed. Thank you!

Debbora W.

We had an amazing experience with Mr. Cooper. They are by far better then all the other lenders out there.

Mauricio R.

I've gone through 4 re-fi's in the last 6 years. This experience was the best, without a doubt. the staff was knowledgeable and communicated well.

Elbert H.

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374 Reviews

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09/29/2018
My mortgage interest rate, which was 9.7, was too high and ridiculous. I tried one time to get my mortgage Read More refinanced but at that time, they couldn't do it because of my credit score. But I got it done now. The representative communicated my paperwork, what I needed, and what to do. Then he came back. We filled out the paperwork when we closed. There was also a lady I dealt with in the beginning and she was very nice. I was dealing with Mr. Cooper for a long time and they have been nice and straight on with me. The guidance when I refinanced was good and my monthly payment is lesser now. Read Less
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09/26/2018
They had taken over our home loan a couple of years ago, and then we decided to do some remodel Read More work on our house and inquired about refinancing. We haven't had any bad experiences with Mr. Cooper and I thought it would be easier to stay with them than try to move to another company. The process went really easy and I hardly had to do anything. They pretty much took care of everything. I just had to find a few documents to send to them. The representatives kept me up-to-date with everything else happening. If I needed to call them, I could get a hold of them right away. And they were really nice to work with. They all did a good job. We weren't able to lower our monthly payment 'cause we added to it. So our monthly payment went up a little bit but I got a better interest rate. Everything was good. Read Less
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09/25/2018
The reps of Mr. Cooper were wonderful. The application process took about 20 minutes. When I asked a question, they Read More worked with me and explained everything very well. They were real nice and they helped make my mortgage payment go down, and I had extra money. Read Less
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08/19/2018
I have never had a more delightful loan closing experience! The whole Mr. Cooper team worked diligently and most efficiently Read More to obtain the funds I needed and close the loan. All members are extremely nice and kept me updated throughout the closing. My thanks to Vrishank, Paul, Melissa and the Mr. Cooper team that worked behind the scene to get this completed. I highly recommend Mr. Cooper!! Read Less
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08/02/2018
We were so pleased with the outcome of our loan. The loan and processing officers were so nice and knowledgeable.
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08/01/2018
The loan that we originally had with another lender was sent over to Mr. Cooper, then we decided to refinance Read More and I set everything up. I called them and the process happened very quickly. Everybody there has been very pleasant, nice and helpful in answering a lot of the questions that I had. Shaw, the first rep that I talked to was also very helpful and nice, and I appreciated that. Even the title people have been nice as well. Everything went very smoothly and nicely. I would recommend Mr. Cooper. Read Less
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07/26/2018
Everything went nice and smooth like was promised.
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07/25/2018
The reps I interacted with were very nice and professional. Refinancing our loan was a seamless process. We have fewer Read More bills every month because I paid off high-interest credit cards. I'd recommend Mr. Cooper. Read Less