Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief over the years. It was one of those amazingly bad loans that provided us the opportunity to move our family into a lovely home in a beautiful neighborhood. The interest only time frame was wonderful …but things quickly got crazy once our note doubled then continued to increase every year. Many people in our area lost their homes during this time, however, we have really worked hard to honor our crazy commitment, not default and still have a positive quality of life for our kids.

I have tried numerous time to explore options to stabilize our payments and responses have ranged from suggesting that I fall behind on payments in order to get help, saying that that things could work but that I’d have to come up with ridiculous amounts of money to close, to flat out denials with no real follow-up or suggested next steps. Most of my communique’s have felt distant, disengaged and left me feeling invisible and without hope or real options.

The day we connected, I expected much of the same, however, I was pleasantly surprised when your warm spirit leapt through the phone. Surprisingly, I kind of believed you when you said you would work with me until we figured something out. Although I didn’t think we’d actually come to a resolution, I felt confident that even if we didn’t, that you would really advocate for me throughout the process. You did that and so much more. Your constant follow-up, honoring of your word and pleasant nature was delightful. I appreciate your behind the scenes time and effort and THANK YOU for putting in the work to support me in being able to pay for our home and provide for our family without constantly stressing about the high percentage of our income that was going to living arrangements.

You have been an absolute blessing, my mortgage miracle maker and my reassurance that there are still people out there who care about their work and the people they serve. As an educator I am ALL IN for my students and team and am disheartened when I don’t see others take that same pride and time when I am on the receiving end. I am sometimes numb to the lack of care however, your light woke me right on up. I assume that you don’t often get to see the faces on the other side of the phone, so, I’d like to take the time to introduce you to my family (see photo). Each of them knows who you are and we all THANK YOU FOR YOUR SERVICE!

I am so glad that God saw fit for our paths to cross!

You are amazing and your work and approach are valued and appreciated!

Be blessed and continue to be a blessing to others.

Actual customer experience. Results not typical. Your results will vary and you may not have similar results.

Sandy's Story

A simple life is a happy life, or so they say.

Life tends to be more simple when things are going exactly your way. Sure, there are things we can’t control, such as rainy days or traffic jams. But other factors of our life are completely under our control: where to vacation, who to date, and even what to eat for dinner.

The same should apply to where you decide to live. After all, it is your house, and it is your money…why shouldn’t you get exactly what you want? At Mr. Cooper, our goal is to do everything in our power to not only ensure that you get your dream home, but that you’re also getting the most out of your investment.

How our customer Sandy used a cash-out refinance to open her classic car shop.

Our customer, Sandy, knew exactly what she wanted: a smooth, seamless refinance. However, after talking with her, our loan officer, Brooke, and loan processor, Misty learned that Sandy’s goals went beyond the refinance. They learned that what Sandy and her husband really wanted was to build a classic car shop to store their classic car collection. The only problem was they didn’t have the cash on hand to make this dream a reality.

Brooke and Misty took Sandy’s wants and needs and provided her with options that best suited her and her husband. After walking Sandy through all of the details, she decided to ultimately do a cash-out refinance. In doing so, Sandy’s interest rate lowered from 5.875% to 3.5% and she was able to take out enough cash* to build their car shop!

Because of Brooke and Misty’s dedication and willingness to learn about Sandy’s dreams and goals, Sandy was able to get everything she wanted. We are so proud of Brooke and Misty for fulfilling Sandy’s wishes.

Our journey to better just keeps getting better! And we love that.

Interested in finding out if a refinance makes sense for you?

• Crunch the numbers for yourself with one of our free calculators
• Check out our step-by-step guide to refinancing
• Or, give us call at 855.375.4001

Actual customer experience. Results not typical. Your results will vary and you may not have similar results.

*A debt consolidation refinance increases your mortgage debt, reduces equity, and extends the term on shorter‐term debt and secures such debts with your home. The relative benefits you receive from debt consolidation will vary depending on your individual circumstances.  You should consider that a debt consolidation loan may increase the total number of monthly payments and the total amount paid over the term of the loan. To enjoy the benefits of a debt consolidation loan, you should not carry new credit card or high interest rate debt.  

Janie's Story

We all know that love makes the world go ‘round, but there’s another essential, driving force that helps push everyone to be better: trust.

Here at Mr. Cooper, we want our customers to be able to trust us. Buying a home can be overwhelming. It takes a lot to put your finances and funds in the hands of another. We understand that you have worries, so that’s why we strive every day to work diligently to rightfully earn and keep your valuable trust.

We had a customer, Janie, who had some reservations. As Janie stated, she is old school and doesn’t like a lot of change. So, when our loan officer, Brooke, suggested that Janie could save money by refinancing, Janie was hesitant.

How lowered her home loan payment by $281 a month.

Brooke, the excellent loan officer she is, took the time to map out the options with Janie and explain that there was an opportunity for larger savings with a refinance. She eased her concerns by answering every question. She walked Janie through each and every step and made her feel comfortable and confident in her decision to apply. Janie trusted Brooke to help her through the process and in the end Brooke was able to get Janie some nice savings!

By refinancing, Brooke was able to help lower Janie’s monthly home loan payment by $281, lower her interest rate by 3.6%, and shorten her loan term by 5 years, saving $59, 641.56 over the life of her loan*. We can’t even begin to describe how happy Janie was: let’s just say she hasn’t stopped smiling since!

Earning Janie’s trust and helping to keep her dream of homeownership alive has truly been a humbling experience. Our journey to better just keeps getting better!

Interested in finding out if a refinance makes sense for you?

• Crunch the numbers for yourself with one of our free calculators
• Check out our step-by-step guide to refinancing
• Or, give us call at 855.375.4001

Actual customer experience. Results not typical. Your results will vary and you may not have similar results.

*Lifetime savings is the difference between remaining finance charges on her old loan minus the total finance charges on the new loan. Savings do not take into account closing costs.