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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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75 Reviews

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03/14/2019
Dear Mr. Bray. I had to send a thank you for the excellent work and cooperation I received from Brandy. Read More She assisted me with my escrow problem and was more than professional in helping me achieve my goal. Brandy is a gem and an employee that certainly is worthy of praise and appreciation. In my eyes she makes Mr. Cooper a lender above all others. In today's world it is hard to get someone to listen to you much less achieve success in granting a solution to what has been an ongoing problem for me. I am grateful for the speedy help and conclusion to my request. Not to keep repeating myself, but, Brandy should be singled out for her efforts and assistance in handling problem requests with accuracy and speed. She should be acknowledged for her fine service to your company, customers, and to you. Thank you so much again I appreciate all that has been accomplished. A huge weight has been lifted off my shoulders. Read Less
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03/05/2019
I truly appreciate what all you did for me! You and Karlous have helped more than you may ever know. Read More I would highly recommend you both to anyone in need of a loan as both of you and your team are qualified and professional to work with, not to mention very quick to act and complete! Thank you and God Bless!! Read Less
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02/21/2019
My husband and I just finished refinancing our mortgage with Scott. His impeccable service and deep professional knowledge meant that Read More we were able to refinance painlessly. We could not be happier. We're definitely not the easiest clients to handle; I'm a contractor and my husband owns a comic shop. We had extreme difficulties getting our bank to even talk to us about a refinance. We have great credit but no W2s. But when we approached Mr. Cooper, our current mortgage company, Scott was able to quickly find solutions to those problems and get us on the road to the refinance we needed. It was like magic. After our first experience, I was expecting every company to treat us like pariahs for being self-employed and doing contract work. But Scott was able to assure us right away that our situation wasn't a problem, and that felt good. Then, he walked us through every step with care and aplomb, alleviating a great burden of anxiety. Scott is a treasure and an asset to your team. Without his help and persistence in finding solutions, we'd have taken our mortgage somewhere else. Instead, we're refinancing with Mr. Cooper and we'll be recommending it to our friends because of his friendly, diligent service. Read Less
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02/16/2019
I just wanted to take a moment to thank you for the excellent work by one of your employees—Joanna. My Read More husband and I applied for a refinance/VA loan with Mr. Cooper. We could not be happier with how things worked out for us. Joanna was so helpful, communication was consistently excellent and she assisted with getting the process done quickly when we asked to close by the end of the year. We were also very happy with Lisa who we also worked on this loan with Mr. Cooper has made the process a positive experience so thank you. Read Less
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01/16/2019
Just want to thank you and let you know how much I appreciated your helping me to refinance my home. Read More Everything went smoothly and quickly. You were always right on top of everything, my questions were answered very satisfactorily. I enjoyed working with you and Linda. I hope that Mr. Cooper has other employees like you, because you are great to work with, you know your “stuff” you are courteous and polite at all times. They are very lucky to have such wonderful people working for the organization. Read Less
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01/11/2019
Good morning Devyn and Michelle. Again, I would like to thank you, most sincerely, as this is a humble note Read More of appreciation for the outstanding customer service you provided me. Please accept my gratitude towards the two of you and your customer care for your speedy and efficient services. I would love to recommend your company to anyone who needs loan mortgage company. Keep up the good work. Read Less
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12/14/2018
I wanted to write to tell you that my husband and I had the GREAT pleasure of working with Jack Read More on the refinancing of our mortgage. He was by far the best mortgage professional we have ever worked with and I will and have recommended him to others. Our process was quick, painless and of the upmost professionalism. My husband and I would like to thank you for your firm's well run process and look forward to being a client of yours. Read Less
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08/23/2018
I am not a person who usually takes time to commend good customer service as I feel it should be Read More expected. However, I have to call out two VERY exceptional employees of yours. Valencia and Jason. I just refinanced, first time ever, and they assured me it was in my best interest and made the process SEAMLESS!!!!. The communication was prompt and the details were impeccable.I do hope that you take the time to commend these two employees on a job well done! Like I stated I always feel it should be expected to be polite and prompt and treat people with respect but this was above and beyond any and all of my expectations. You are doing things right at Mr. Cooper. Job well done!! Read Less