Jill's testimonial for Coffee With a Cooper
Ashanti's testimonial for Mr. Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.

Jill's Story

I just wanted to send a quick note to say how thankful I am to Josh and…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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I recently finalized a refinancing with Mr. Cooper. I worked with Carlos first and then was transferred over to Karen.Read More Both were professional and a pleasure to work with. There were a couple of times I didn't know the status and when I called Karen or Carlos, they always got back to me in a timely fashion and was always able to settle my worries. If I had to do this again, I would definitely hope I would be able to work with Karen and Carlos again. Read Less
Claudia and Douazong. We closed on the new house and I wanted to reach out and say a huge THANKRead More YOU to both of you for making my refi process so smooth. I really appreciated the quick response from both of you whenever I had any questions. You both were awesome in explaining every small detail of the process and were very patient with me throughout the process. Once again, thank you! Read Less
Hi Dan. Thank you for all of your help with my refi. It was absolutely easy and very fast. IRead More will definitely let family and friends know. Read Less
I wanted to take a moment to praise Jason and Troy for their exceptional follow up, customer service, and attentionRead More to detail. Jason and Troy have made refinancing my home a breeze, they constantly kept me up to date, and made sure to move things along quickly. I am ecstatic to remain a Mr. Cooper customer, and people like Jason and Troy are the cause of that. I get my fair share of messages from customers, and so few are positive, that I hope this helps to brighten your day. You have great people working for you, and as a customer I appreciate them. Read Less
Recently I completed the process of re-financing my mortgage with Mr. Cooper. During this time, I had some obstacles toRead More contend with regarding the house in order for the new loan to be approved. Throughout my loan process, and the issues I had to fix with my house, both Theresa and Stephanie were instrumental in making this “experience” manageable and most of all “painless”. During this time, both ladies answered all my questions professionally, returned my phone calls in a timely manner, guided me through the steps that needed to be completed, and most of all worked with my loan application to get me the best rate and outcome possible. They kept in constant contact with me, sometimes two or three times a week, updating me on the process or checking in on the status of my repairs. They understood the financial situation I was in and guided me towards the best solution possible, saving me hundreds of dollars on my mortgage and paying down some bills. But what really stood out was how they interacted with me. They were kind, caring and compassionate to me and my family. They listened to me “vent” when needed and treated me like I was their number one priority. With that said, Mr. Cooper should be proud to have employees like Theresa and Stephanie. It was a pleasure to work with them and I hope that your company gives these two ladies the accolades and credit they deserve. Read Less
Dear Mr. Bray. I had to send a thank you for the excellent work and cooperation I received from Brandy.Read More She assisted me with my escrow problem and was more than professional in helping me achieve my goal. Brandy is a gem and an employee that certainly is worthy of praise and appreciation. In my eyes she makes Mr. Cooper a lender above all others. In today's world it is hard to get someone to listen to you much less achieve success in granting a solution to what has been an ongoing problem for me. I am grateful for the speedy help and conclusion to my request. Not to keep repeating myself, but, Brandy should be singled out for her efforts and assistance in handling problem requests with accuracy and speed. She should be acknowledged for her fine service to your company, customers, and to you. Thank you so much again I appreciate all that has been accomplished. A huge weight has been lifted off my shoulders. Read Less
I truly appreciate what all you did for me! You and Karlous have helped more than you may ever know.Read More I would highly recommend you both to anyone in need of a loan as both of you and your team are qualified and professional to work with, not to mention very quick to act and complete! Thank you and God Bless!! Read Less
My husband and I just finished refinancing our mortgage with Scott. His impeccable service and deep professional knowledge meant thatRead More we were able to refinance painlessly. We could not be happier. We're definitely not the easiest clients to handle; I'm a contractor and my husband owns a comic shop. We had extreme difficulties getting our bank to even talk to us about a refinance. We have great credit but no W2s. But when we approached Mr. Cooper, our current mortgage company, Scott was able to quickly find solutions to those problems and get us on the road to the refinance we needed. It was like magic. After our first experience, I was expecting every company to treat us like pariahs for being self-employed and doing contract work. But Scott was able to assure us right away that our situation wasn't a problem, and that felt good. Then, he walked us through every step with care and aplomb, alleviating a great burden of anxiety. Scott is a treasure and an asset to your team. Without his help and persistence in finding solutions, we'd have taken our mortgage somewhere else. Instead, we're refinancing with Mr. Cooper and we'll be recommending it to our friends because of his friendly, diligent service. Read Less