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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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121 Reviews

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05/03/2019
Justin. Thank you and all who worked on our refi. The Lord has definitely blessed my wife and I and Read More I am sure others have been blessed also. Should anybody ask me about refinancing, I will definitely send them your way. Read Less
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04/19/2019
Hi Michael. As you may remember I had a rocky start trying to get my loan refinanced. I’m so glad Read More I didn’t give up on Mr. Cooper's teams. You and your team are fantastic. You had Kyle get a hold of me instantly after listening to me vent/grip. Kyle was extremely professional, followed through with every single thing he said he would do, emailed me or called to make sure I didn’t have any further questions and that I was still being taken care of. I feel Kyle went above and beyond what he needed to do to figure out how he could get me refinanced, instead of telling me no or ignoring me hoping I don’t call back. Gamey as well. Once Gamey came into the picture I received the same professional, courteous, outstanding service! Both were always patient and very, very knowledgeable. What a pleasure to work with both of them. I’ll tell you Michael, if I could afford a billboard, with pride, I would put one up expressing how great Mr. Cooper is, how professional they are, caring and patient the staff is. Starting with you, Michael, and then working with Kyle and Gamey, I felt all the pressure to get this refinance done, ease from me and here I am now with my closing complete. All by myself, I didn’t have to borrow money or reach into my retirement fund. After the first hiccup (not with Kyle or Gamey) everything since was outstanding, outstanding, outstanding!! Thank you to the three of you for helping me get done what needed to get done. In such a timely professional caring and courteous manner. Read Less
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02/21/2019
My husband and I just finished refinancing our mortgage with Scott. His impeccable service and deep professional knowledge meant that Read More we were able to refinance painlessly. We could not be happier. We're definitely not the easiest clients to handle; I'm a contractor and my husband owns a comic shop. We had extreme difficulties getting our bank to even talk to us about a refinance. We have great credit but no W2s. But when we approached Mr. Cooper, our current mortgage company, Scott was able to quickly find solutions to those problems and get us on the road to the refinance we needed. It was like magic. After our first experience, I was expecting every company to treat us like pariahs for being self-employed and doing contract work. But Scott was able to assure us right away that our situation wasn't a problem, and that felt good. Then, he walked us through every step with care and aplomb, alleviating a great burden of anxiety. Scott is a treasure and an asset to your team. Without his help and persistence in finding solutions, we'd have taken our mortgage somewhere else. Instead, we're refinancing with Mr. Cooper and we'll be recommending it to our friends because of his friendly, diligent service. Read Less
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09/21/2018
Hi John. Thank you so much for all your help in the processing and closing of my refinance. You have Read More been so very helpful and considerate in helping me to get this done. If all employees of Mr. Cooper are as helpful and considerate as you and Anthony, it is truly a wonderful company, and I would recommend it to everyone. Thanks again for your help. I really appreciate it. Read Less
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08/27/2018
I have to say I have never worked with such a prompt, courteous, professional loan officer in my life. Lee Read More went above and beyond to help us with our refinancing and kept us in the loop the whole entire time. She always emailed and called me when I needed reassuring. You have a real keeper and I just want to say it was a real privilege having her on our side. Read Less
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08/07/2018
We would like to take this opportunity to express to you how satisfied we are with Lee Ann, who was Read More our Loan Processor as we applied for a refinance of our current account with Mr. Cooper. From the initial phone call to the final approval, Lee Ann was courteous, informative, patient and knowledgeable. She answered the many questions that we had. She was very patient with us explaining the necessary paperwork needed and in explaining the steps that would occur in order to complete the application process. She was always very prompt on getting back to us with updated information concerning our application process. Lee Ann was easy to work with and showed genuine interest in helping us accomplish our goal. She is a fine representative of Mr. Cooper. Read Less
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07/30/2018
I would like to acknowledge the exceptional and courteous service by Savy, Kim, and Joel during our refinance process. All Read More three went above and beyond what is generally expected. We will definitely be using their services for future refinancing and will refer to friends and family. Read Less
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05/26/2018
We just want to take this opportunity to let you know how much Henry and I appreciate the way Mr. Read More Frank and Mr. Tucker helped us through the refinancing process of our home. We recently closed on the transaction and the courtesy and commitment they showed, helped us to navigate through what could have been a stressful journey. Both Frank and Tucker were professional, friendly and reassuring. We were informed every step of the way as to what was needed, what was received and the status of our refinance. Whenever we called with a question and they were not available, the called was promptly returned. Henry and I felt it was important for you to know that these men created an atmosphere of calmness. So often people are so quick to complain if they receive bad service, yet when they receive good service, they say nothing. So to change that paradigm, we are sending you this note to let you know that we commend both men for a job well done. We truly appreciate the exemplary services that were rendered by two professionals who represent Mr. Cooper. Read Less