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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

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32 Reviews

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11/25/2018
My wife and I recently refinanced our mortgage with Mr. Cooper and I have to say that Tucker made the Read More entire process smooth, stress-free, and fast. He is certainly a great asset for your team and a great ambassador for Mr. Cooper. Tucker was there to guide, direct or remind us whenever we needed him. I will certainly recommend Mr. Cooper and Tucker to family and friends who are considering refinancing events. I am very happy with the overall process and that Tucker was the mortgage professional leading the initiative. Read Less
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10/21/2018
Good morning Mr. Mike. I am sorry I haven't even thanked you and KaVang for helping us with our refinance Read More on our home. I just want to let you know Robert and I truly appreciate all the help both you and KaVang gave us during the loan process. This was the quickest loan I think we have ever received. Thanks for taking the time to help us understand all the paperwork and being so patient with us. I especially thank you for changing the loan from FHA to Conventional at the last minute, I know that was probably a lot of work but, you both made us feel comfortable and didn't get impatient with us. The convenience of the signing was also appreciated. We will definitely recommend your company to anyone we know who is looking into a loan or refinance. Thanks again, it was a pleasure working with you both. Read Less
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10/18/2018
Dear Andrew and Ginger. I am writing to thank you again for your efforts with respect to my loan application Read More with Mr. Cooper. I much appreciated your prompt and considerate responses to all of my questions throughout the process. I also might have given up if it weren't for the encouragement of Andrew in the initial phase of the loan. I know that this is all part of your job but I do think that you are both very good at it. I will recommend your services to my friends. Read Less
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08/27/2018
I have to say I have never worked with such a prompt, courteous, professional loan officer in my life. Lee Read More went above and beyond to help us with our refinancing and kept us in the loop the whole entire time. She always emailed and called me when I needed reassuring. You have a real keeper and I just want to say it was a real privilege having her on our side. Read Less
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05/01/2018
My Bride and I wish to THANK YOU VERY MUCH !! The two of you as well as the rest Read More of your Team made the refinancing of our Home such a very Simple and Fast process,, and from the comfort of our Home. We actually enjoyed the process as well as your friendly attitude and especially your patience with me and my 1000 questions. We hope that you will feel free to email us at anytime,, just to say Hey,, as we have not only refinanced our Home but gained a couple of friends in you along the way. Thanks Again !!! Read Less