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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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127 Reviews

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04/17/2019
I just wanted to let you know what a great job Chris and Steve did working with me through my Read More refinancing of my home. Because of these two gentlemen, the process was totally stress free and I can’t believe how fast it was completed. I have several closings under my belt over the years and I must say that this experience was absolutely the BEST. Both of them explained each and every step so that I knew what to expect and when. They didn’t hesitate to answer my questions no matter how small or off the wall the questions were. I definitely will recommend Mr. Cooper anytime I have someone ask me who to go to for a home loan. Please give my sincere thanks to Chris and Steve for all they did to make this painless and stress-free for me. They are the best. Read Less
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04/15/2019
I would like to take this opportunity to relate my very positive loan experience with Mr. Cooper. It was very Read More thorough, efficient and swift. Zakir, my mortgage professional, and Duke, my closing coordinator, provided excellent service. They were very professional, congenial and attentive. They constantly kept in touch with me by phone and/or email regarding the status and processing of my application. I am very appreciative for all of their assistance, which reflects a favorable impression on the company as well as them. Read Less
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04/15/2019
My name is Tina. I would like to formally thank Frank and James for the speedy handling and processing of Read More our Mortgage. I called Mr. Cooper to discuss refinancing our interest rate. I spoke to Frank. A few days later, I decided not to refinance. I feared of being told we didn’t have enough equity. I was told this two times during my last two attempts. Frank convinced me to continue by explaining the benefits of the refinance other than a reduced interest rate. I am so grateful to him for finding a loan that works for my family and I. In addition, whenever I called him, he was available most of the times. I didn’t have to leave a message and wait for him to call back. I appreciate that! I want to thank James for processing our new home loan so quickly. He assisted my husband in creating the account and signing the necessary documents I couldn’t figure out. He kept me informed all the way. I didn’t have to go to the website to see the progression of the loan. He sent out daily email(s) that kept me informed. He was even able to advance the initial closing date I was given. I had an incredible experience with Mr. Cooper and your website is “the bomb!” I look forward to all the resources you offer your clients. Read Less
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12/14/2018
I wanted to write to tell you that my husband and I had the GREAT pleasure of working with Jack Read More on the refinancing of our mortgage. He was by far the best mortgage professional we have ever worked with and I will and have recommended him to others. Our process was quick, painless and of the upmost professionalism. My husband and I would like to thank you for your firm's well run process and look forward to being a client of yours. Read Less
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11/25/2018
My wife and I recently refinanced our mortgage with Mr. Cooper and I have to say that Tucker made the Read More entire process smooth, stress-free, and fast. He is certainly a great asset for your team and a great ambassador for Mr. Cooper. Tucker was there to guide, direct or remind us whenever we needed him. I will certainly recommend Mr. Cooper and Tucker to family and friends who are considering refinancing events. I am very happy with the overall process and that Tucker was the mortgage professional leading the initiative. Read Less
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10/21/2018
Good morning Mr. Mike. I am sorry I haven't even thanked you and KaVang for helping us with our refinance Read More on our home. I just want to let you know Robert and I truly appreciate all the help both you and KaVang gave us during the loan process. This was the quickest loan I think we have ever received. Thanks for taking the time to help us understand all the paperwork and being so patient with us. I especially thank you for changing the loan from FHA to Conventional at the last minute, I know that was probably a lot of work but, you both made us feel comfortable and didn't get impatient with us. The convenience of the signing was also appreciated. We will definitely recommend your company to anyone we know who is looking into a loan or refinance. Thanks again, it was a pleasure working with you both. Read Less
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10/18/2018
Dear Andrew and Ginger. I am writing to thank you again for your efforts with respect to my loan application Read More with Mr. Cooper. I much appreciated your prompt and considerate responses to all of my questions throughout the process. I also might have given up if it weren't for the encouragement of Andrew in the initial phase of the loan. I know that this is all part of your job but I do think that you are both very good at it. I will recommend your services to my friends. Read Less
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08/27/2018
I have to say I have never worked with such a prompt, courteous, professional loan officer in my life. Lee Read More went above and beyond to help us with our refinancing and kept us in the loop the whole entire time. She always emailed and called me when I needed reassuring. You have a real keeper and I just want to say it was a real privilege having her on our side. Read Less