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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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127 Reviews

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07/22/2019
Thank you to everyone for getting my refinance closed. I am saving money each month and that is great news Read More for me. I will be sending Mr. Cooper more business. Read Less
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06/28/2019
Shallica, THANK YOU, THANK YOU, THANK YOU!!! I cannot tell you how much I appreciate your diligence, work and tireless Read More hours on this. Some days it felt like we’d never see this day. Anyway, I want you (and your leader/co-worker team) to know that we did notice and do appreciate every hour (the many hours!!!!) that you spent with us through this process. THANK YOU!!!!! Read Less
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06/25/2019
Hi Shawn. I would like to personally thank you for the outstanding service you provided throughout the process. I was Read More so impressed with how ‘easy’ and stress free the process was. Read Less
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06/23/2019
Hello Dean. I was cleaning up around the house and found the nice card you sent to me and I Read More wanted to let you know how much I appreciate you in getting me into my new home. Things are going pretty well. I have furniture and everything now! I would not be here without you. Thank you again. Read Less
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06/06/2019
Hugo/Elizabeth. We would like to extend a well deserved thank you to both of you for all your help over Read More the past several weeks. The communication and follow up were outstanding throughout. We love the new house and enjoy being customers of Mr. Cooper. Read Less
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06/06/2019
Hi Rod. I just gave you a huge kudos on my FB page with your information! You’ve been so awesome Read More to work with that I’m using my social media to create a win win! I hope you get lots of business and my friends and family get a better deal! Many, many thanks. Read Less
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05/29/2019
Thank you Shawn for making our experience pleasant!!! We love our new home. 😊🏡 Thanks again.
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05/06/2019
Good afternoon. I want to share our short story and thank you for the wonderful assistance we received with Shawn Read More and Lisa from Mr. Cooper. Our mortgage and settlement situation were not the typical experience. Our new home was hit with a violation during the inspection phase which substantially delayed our closing. We were required to completely shut down the mortgage application for a lengthy period of time. Shawn and Lisa assured us that the process was on hold and we would not lose the progress we had made so far. Throughout the delay Lisa routinely checked in with us and we were grateful for that. When we crossed the major hurdle of our Septic Repair, it was then time to rapidly close out the transaction. Shawn promptly secured us our loan rate and Lisa then resumed under writing. We required a few additional documents which Lisa asked us to obtain and closed up our loan process. Without their help throughout this lengthy process, and Lisa and Shawn’s calm reassurance over the phone, I am confident to say that my wife and I could not have made it to the end. Thank you Mr. Cooper and the team. Read Less
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