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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I was so surprised at how easy it was. All of the agents I worked with were extremely efficient, patient and kind.

Debra D.

From beginning inquiry to my refinance closing, the entire process was easy to follow, the communication was excellent, and everyone was great to work with. The convenience of doing everything online was exactly what I needed. Thank you!

Debbora W.

We had an amazing experience with Mr. Cooper. They are by far better then all the other lenders out there.

Mauricio R.

I've gone through 4 re-fi's in the last 6 years. This experience was the best, without a doubt. the staff was knowledgeable and communicated well.

Elbert H.

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403 Reviews

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11/08/2018
This was my first time re-financing my home. Mr. Cooper loan agents were angels on earth. They walked me through Read More every step of the way. Read Less
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11/08/2018
Customer service was unmatchable, such a breeze to work with them. Overall would recommend then to anyone that hasn't had a mortgage.
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11/06/2018
Lisa was always there to listen and for answers.
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11/06/2018
Great helpfull service. Informative and competent
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11/05/2018
There was an issue in how my escrow was calculated, but the team is working to get it resolved. Great Read More customer service, they were professional, and attentive. Read Less
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11/05/2018
The service was awesome!
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10/30/2018
I was already using Mr. Cooper for my mortgage but we could use some upgrades on the house and a Read More few things. The reps, Becky and Miranda, were both extremely wonderful, very easy to talk to and amazing. Other than that, everyone was great. With the refinance, I had some breathing room financially. Read Less
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10/09/2018
Mr. Cooper took over my ... account, and then I worked with them on a refinance. Dealing with their reps Read More went great and they provided a lot of information. Whenever I had questions, they were available to answer. Nadia was able to walk me through whenever I was confused about something. She was able to explain or tell me exactly what I need. She worked with me really well. Though the application and underwriting was a long, stressful process, everybody involved was very patient and was working with me to get everything. It was a really good experience. We still have about 23 years left on the old mortgage, and it's gonna feel good to get that accelerated now and have it done in 15 years. Also, we were paying a lot of interest charges for a credit card and with another home equity loan that we need to pay off. So just having those paid off is gonna save us money. Read Less
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