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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Sandy's Story

A simple life is a happy life, or so they say. Life tends to be…

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Janie's Story

We all know that love makes the world go ‘round, but there’s another essential, driving…

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75 Reviews

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03/29/2019
Hi Tyler. I want to thank you and Brandon for your exceptional customer service and excellent professionalism during this process. Read More You guys clearly communicated everything needed to complete this process. When I started I didn't think it was going to be an easy process but I was connected with the right team and it worked out. Thank you for your patience and outstanding customer service. Read Less
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03/29/2019
I am writing to commend Kenya for her excellent customer service. We just recently closed on a refinance with Mr. Read More Cooper and Kenya was easy to work with as well as always helpful and patient whenever I had a question regarding the process or the loan. It was a pleasure to work with her and I would recommend Mr. Cooper to anyone looking for a home loan or refi. Read Less
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03/26/2019
I would hereby like to compliment one of your employees, Patti, Loan Processor for the exceptional/excellent service customer service she Read More provided me during my refinancing process with Mr. Cooper. Ms. Patti walked me through the entire process from the beginning to the end. Patti coordinated with me by email and phone to ensure that I provided all the documents needed to finalize the refinancing. This type of expertise and commitment to the highest level of customer’s satisfaction must be acknowledged. Such a commitment to great customer service is to be commended. Read Less
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03/18/2019
Hello Randy. I don’t often write these types of letters. However, my Mortgage Professional, Leo, provided such outstanding professional and Read More exceptional customer service I feel compelled to give this feedback. When I called Mr. Cooper, I was planning to refinance my primary residence and roll in my second mortgage. I learned I did not like those numbers. I decided not to do any refi. Then, Leo showed me several ways I could refi my investment properties. I was very skeptical at first but as Leo shared the numbers and benefits with me, I felt comfortable with his deep mortgage knowledge and professionalism. I am extremely satisfied with the refi I completed with Mr. Cooper. During the process, Leo was available to answer any questions, in fact, he checked in with me during the refi process and followed up with me after the refi was complete making sure I was happy, and the process was moving along. I also really found the “YOUR PROPOSED REFINANCE SOLUTION” provide by Leo very useful. Finally, I look forward to doing my next refi with Mr. Cooper and Leo. Thanks for a job well done. Read Less
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02/26/2019
So many times we are quick to complain, but slow to give praise. This is one of those times I'd Read More like to be quick about giving praise to a person in your organization that provided exemplary customer service during my loan application process. That person is Nick. He made an otherwise painstaking process more palatable by being patient and kind, but still professional. He promptly handled all aspects of the process without delay, and was persistent in resolving any issues that arose. Thanks to Nick, we were able to close in record time. Read Less
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02/21/2019
While this starts out troublesome, it ends well. I have been very frustrated with Mr. Cooper as a mortgage company. Read More Having purchased my mortgage from another lender a few years back, “escrow” has been taken from extra checks that were written and marked exclusively for additional principle payments every time I made them. (Three plus times!) About three weeks ago, I was ready to “bite my leg off” and pay additional money just to refinance with someone else. However, I had the opportunity to speak with Andre. He listened carefully to my concerns and set up a three-way conversation with the escrow department. I am now in the process of eliminating the escrow portion of my mortgage and I won’t have to refinance at all. This gentleman presented all of the options to me and honestly and sincerely explained which of them was in my best interest. Thanks to Andre, I will not have to refinance. I will be able to stay working with Mr. Cooper and pay off my mortgage in a timely and more affordable fashion. It’s nice to know that there are people with Mr. Cooper who can genuinely have your “best interests at heart." Read Less
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02/16/2019
I just wanted to take a moment to thank you for the excellent work by one of your employees—Joanna. My Read More husband and I applied for a refinance/VA loan with Mr. Cooper. We could not be happier with how things worked out for us. Joanna was so helpful, communication was consistently excellent and she assisted with getting the process done quickly when we asked to close by the end of the year. We were also very happy with Lisa who we also worked on this loan with Mr. Cooper has made the process a positive experience so thank you. Read Less
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02/04/2019
My wife and I recently refinanced with Mr. Cooper. We worked with Scott and Duke and I just want to Read More express our gratitude for the excellent service we received from start to finish. From the first phone call to the last email we were kept abreast of all the details or our new loan. We never felt forgotten and always felt like they both had our best interest in mind. Kudos to Mr. Cooper for having such excellent talent! Read Less
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