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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I was so surprised at how easy it was. All of the agents I worked with were extremely efficient, patient and kind.

Debra D.

From beginning inquiry to my refinance closing, the entire process was easy to follow, the communication was excellent, and everyone was great to work with. The convenience of doing everything online was exactly what I needed. Thank you!

Debbora W.

We had an amazing experience with Mr. Cooper. They are by far better then all the other lenders out there.

Mauricio R.

I've gone through 4 re-fi's in the last 6 years. This experience was the best, without a doubt. the staff was knowledgeable and communicated well.

Elbert H.

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374 Reviews

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11/08/2018
This was my first time re-financing my home. Mr. Cooper loan agents were angels on earth. They walked me through Read More every step of the way. Read Less
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11/08/2018
Customer service was unmatchable, such a breeze to work with them. Overall would recommend then to anyone that hasn't had a mortgage.
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11/06/2018
Lisa was always there to listen and for answers.
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11/06/2018
Great helpfull service. Informative and competent
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11/05/2018
There was an issue in how my escrow was calculated, but the team is working to get it resolved. Great Read More customer service, they were professional, and attentive. Read Less
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11/05/2018
The service was awesome!
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10/05/2018
Your team made the process of refinancing incredibly easy! Outstanding customer service! Thank you!
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09/30/2018
When I first bought my home, it was with another lender then they transferred my loan to Mr. Cooper. Read More I have a youngin in college so I decided to refinance. I didn't feel like getting into a long, drawn-out thing, so I just refinanced it with Mr. Cooper. Their staff were all awesome. In fact, we've been best friends. They all just kept calling, keeping me posted on how my paperwork was going. If I hadn't responded, they'll give me a call, shoot me an email, saying to look at this or to give them a call 'cause I was so busy. They kept me on top of my stuff. There were two ladies who helped me out. I was scared to refinance, but by the time they finished talking to me and letting me know the ins and outs of everything, I was good with it. Mr. Cooper did well. Read Less
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