WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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11/01/2019
My Dad and I wanted to express how awesome Mr. Cooper was during our refinance process. Especially to the employeesRead More Kim and Patti. They both went above and beyond for customer service and we are very pleased. Again, thank you very much, we really can't say it enough and how much we appreciate it! Read Less
10/23/2019
A big thank you to you and Michael for the assistance you provided with my refi application. The loan fundedRead More and the wire hit my bank. All is well and I couldn't be happier. You could not have done a better job and great customer service. 👍👍👍👍👍 Read Less
10/22/2019
I wanted to take just a moment to share with you my experience in my recent refinance with Mr. Cooper.Read More I went into this process with much hesitation having been treated badly in a couple of past refinance experiences. From the very beginning, your staff put me at ease. I truly felt like they had the best interest of my family at heart and that they did not want to do something that would not be of benefit to us. As far as customer service, both Deana and Dan spoke to me with intelligence and displayed confidence in what they do. They showed me the utmost respect as a consumer and customer. I loved the fact that I had direct access to both of them as I continued through the process and that I was not passed around to other customer service representatives. They did everything they promised they would do and did it in a very timely manner! I also wanted to give praise to your customer portal, it made uploading documents easy and quick and we never had to wonder where we were in the process. Overall, I just want you to know that I am excited that I chose to continue being a Mr. Cooper customer and I look forward to future experiences. Read Less
10/15/2019
Dear Ms. La Quisha - I would like to extend my sincere thank you for your kindness and superb service.Read More I appreciate all your hard work you have done to help make my loan process such a smooth process. From the beginning of the application process I noticed your compassionate tone in your voice, which made me feel at ease in an overwhelming decision. You were very knowledgeable and answered all questions. I am very excited about the time it took to close; it was quicker than I expected, and I appreciate the constant updates you gave me. Again, thank you! Read Less
10/14/2019
I just wanted to send a note with how pleased I was with the service and attention I got fromRead More both John and Scott during my refinance process. The entire process was far easier than I thought it would be and both John and Scott were extremely helpful and timely in their responses. I'm extremely pleased this went as well as it did and both of them should be commended for their work. I truly appreciate how all of you have stepped up since our original hiccup last year. Mr. Cooper has really redeemed themselves in my book. Many thanks! Read Less
10/07/2019
I just want to take a moment to tell you how GREAT Kathy is. My wife and I just finishedRead More the refinance process and Kathy was our loan officer. Throughout the whole process she worked with us and kept us informed of any problems and helped us get all the paperwork completed. I was amazed that she even called me in the evening; I was beginning to wonder if that poor girl was tied to her desk. She has to be one of the best people that works for you. She really deserves a pay raise or some type of recognition. It has been a pleasant experience working with the whole team at Mr. Cooper. Again, I can't say enough about how great Kathy has been!!!!! Read Less
09/16/2019
I just wanted to take the time to send my thanks to Mr. Cooper and especially Michael for helping meRead More re-finance my loan with your company. In today's world not enough "good" things are said when people help people. We all too often are quick to say how bad someone or something is so I wanted to be certain my message got across to Mr. Cooper. Michael was very quick to reply to my inquiry and worked efficiently and swiftly to provide me with all my options. His efforts allowed me to lock in at the absolute low point of the market and I could not be any happier. Cassandra was the processor and she was also right on top of her part and got the necessary paperwork and signatures to get this done. She worked closely with me to get the underwriter the information that they required. She pulled together the closing quickly and it went off without a hitch. I hope Mr. Cooper appreciates having people like this representing their company. Please have a great day! Read Less
09/07/2019
At first we were planning to refi with our friend who is a broker and realtor. When I called Mr.Read More Cooper the first time, I got transferred to Mike. His knowledge, expertise, politeness, and just spending time explaining in detail the refi process made my decision to refinance with Mr. Cooper instead. He is so amazing at what he does. David our loan processor, is amazing as well with his communication with us and his knowledge in the loan industry. I highly appreciate the training you did with them. Not every mortgage company has associates like Mike and David who are very passionate at what they do. Please acknowledge them for their hard work and dedication. They deserve it! Thank you! Read Less
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