WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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11/21/2019
I would like to take the time to let everyone know about a special employee, that went way beyond herRead More job to help me. I have been a customer of Mr. Cooper for a long time, back when it was Nationstar. I was selling my house and I was told that my title was not closed properly, when I refinanced my home. So, I began the process of trying to get it resolved. I was sent to numerous departments at Mr. Cooper and even to a title company only to be told that Mr. Cooper would have to resolve the issue. So, I started the process again I was again sent to many people, but no one was able to help me. A lot of time passed, and nothing was getting resolved. My closing date was scheduled, and I could not get an answer. Until, I received a phone call from Hope, she listened to me. I sent her the documents in question, and she began the process. She stayed in contact with me through emails and phone calls. She dug a little deeper and found the source of the problem. She saved me from losing the sale of my home. I am forever grateful for her persistence, kindness and caring spirit to go way and beyond her duties to help me resolve my issue, everyone needs to learn from her. Mr. Cooper is very lucky to have Ms. Hope I am forever grateful to her and I hope she is recognized as being an outstanding employee. Read Less
10/22/2019
I recently finalized a refinancing with Mr. Cooper. I worked with Carlos first and then was transferred over to Karen.Read More Both were professional and a pleasure to work with. There were a couple of times I didn't know the status and when I called Karen or Carlos, they always got back to me in a timely fashion and was always able to settle my worries. If I had to do this again, I would definitely hope I would be able to work with Karen and Carlos again. Read Less
10/14/2019
I just wanted to send a note with how pleased I was with the service and attention I got fromRead More both John and Scott during my refinance process. The entire process was far easier than I thought it would be and both John and Scott were extremely helpful and timely in their responses. I'm extremely pleased this went as well as it did and both of them should be commended for their work. I truly appreciate how all of you have stepped up since our original hiccup last year. Mr. Cooper has really redeemed themselves in my book. Many thanks! Read Less
09/19/2019
Michael worked very hard in helping me refinance my mortgage. He worked with Marc to ensure that I get theRead More best mortgage to fit my needs. They were always available to answer my calls, emails and concerns. Totally a professional team. Michael was supportive, and honest. He held my hand through the whole process. Both he and Marc worked well past into the evening to make it happen. Mr. Cooper is very fortunate to have such an exceptional team. With great respect, I thank you Michael and Marc. Read Less
08/22/2019
Thank you so much Lyanne and Shawn for all your help and support with our new home loan! You allRead More were so attentive and always there to answer all our questions! Once again, thank you! Read Less
07/23/2019
Cathy. I appreciate your and Josh’s help in pulling this together. You guys did a fantastic job! This is theRead More second time I used Mr. Cooper (previously did a refi) and both times the process was very efficient. Read Less
04/15/2019
I would like to take this opportunity to relate my very positive loan experience with Mr. Cooper. It was veryRead More thorough, efficient and swift. Zakir, my mortgage professional, and Duke, my closing coordinator, provided excellent service. They were very professional, congenial and attentive. They constantly kept in touch with me by phone and/or email regarding the status and processing of my application. I am very appreciative for all of their assistance, which reflects a favorable impression on the company as well as them. Read Less
03/29/2019
I wanted to write a review regarding Jason. He was assigned to me and my husband for our first timeRead More refinancing of our home. Jason was awesome, he kept me informed of every step and answered any and all questions I had in a timely manner. He made the process very easy and smooth and very quick. He was very professional and we felt very comfortable that we were in good hands during the whole process. I want to thank Mr. Cooper for having such a great professional worker that work hard to get the job done just like Jason did. Thanks Jason for everything you were great. Read Less