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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I was so surprised at how easy it was. All of the agents I worked with were extremely efficient, patient and kind.

Debra D.

From beginning inquiry to my refinance closing, the entire process was easy to follow, the communication was excellent, and everyone was great to work with. The convenience of doing everything online was exactly what I needed. Thank you!

Debbora W.

We had an amazing experience with Mr. Cooper. They are by far better then all the other lenders out there.

Mauricio R.

I've gone through 4 re-fi's in the last 6 years. This experience was the best, without a doubt. the staff was knowledgeable and communicated well.

Elbert H.

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374 Reviews

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11/05/2018
There was an issue in how my escrow was calculated, but the team is working to get it resolved. Great Read More customer service, they were professional, and attentive. Read Less
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09/28/2018
Mr. Cooper kept me informed. They let me know what would happen and through phone calls and emails, I was Read More able to understand what was happening. I did a refinance before and I noticed that there was more customer service with Mr. Cooper than previously. They were very attentive in calling and making sure that I understood what was happening now and what would happen next. They stayed in touch all the way and that was helpful and it was a relatively short process. I achieved a lower payment and a shorter term which are the objectives for a refi. I would encourage you to follow through and if you find Mr. Cooper to be competitive, then go for it. Read Less
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09/23/2018
The people at Mr. Cooper made the whole process as painless as it could be and were always very prompt Read More and attentive. I think they should have been more upfront about the costs associated with a refinance loan. The whole process took less time than I thought it would. Read Less
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07/25/2018
Mr. Cooper had held our mortgage, so I went back to them to ask what would be the best way Read More to handle the situation and what they could offer us. Both the individuals that we dealt with were amazing. They were attentive and they answered all of our questions. They were also very professional about everything. It was so easy and I didn't have to continue repeating things. When I provided them something, it was done. Then, they were able to guide me in other issues, situations and what ifs. Now we're saving money, and we're able to take part of the cash-out and do some things that we were looking forward to do and get taken care of. Read Less