WHAT OUR CUSTOMERS HAVE TO SAY


Jill's testimonial for Coffee With a Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

Everything about buying my new home with Mr. Cooper was very easy and…

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Adrienne’s Story

Refinancing with Mr. Cooper not only helped me afford to send my son to…

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Jill's Story

I just wanted to send a quick note to say how thankful I am to Josh and…

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11/21/2019
I would like to take the time to let everyone know about a special employee, that went way beyond herRead More job to help me. I have been a customer of Mr. Cooper for a long time, back when it was Nationstar. I was selling my house and I was told that my title was not closed properly, when I refinanced my home. So, I began the process of trying to get it resolved. I was sent to numerous departments at Mr. Cooper and even to a title company only to be told that Mr. Cooper would have to resolve the issue. So, I started the process again I was again sent to many people, but no one was able to help me. A lot of time passed, and nothing was getting resolved. My closing date was scheduled, and I could not get an answer. Until, I received a phone call from Hope, she listened to me. I sent her the documents in question, and she began the process. She stayed in contact with me through emails and phone calls. She dug a little deeper and found the source of the problem. She saved me from losing the sale of my home. I am forever grateful for her persistence, kindness and caring spirit to go way and beyond her duties to help me resolve my issue, everyone needs to learn from her. Mr. Cooper is very lucky to have Ms. Hope I am forever grateful to her and I hope she is recognized as being an outstanding employee. Read Less
10/22/2019
I recently finalized a refinancing with Mr. Cooper. I worked with Carlos first and then was transferred over to Karen.Read More Both were professional and a pleasure to work with. There were a couple of times I didn't know the status and when I called Karen or Carlos, they always got back to me in a timely fashion and was always able to settle my worries. If I had to do this again, I would definitely hope I would be able to work with Karen and Carlos again. Read Less
10/14/2019
I just wanted to send a note with how pleased I was with the service and attention I got fromRead More both John and Scott during my refinance process. The entire process was far easier than I thought it would be and both John and Scott were extremely helpful and timely in their responses. I'm extremely pleased this went as well as it did and both of them should be commended for their work. I truly appreciate how all of you have stepped up since our original hiccup last year. Mr. Cooper has really redeemed themselves in my book. Many thanks! Read Less
08/30/2018
Thank you so much Jessica, and a big thank you to Randy also. I have had such a good relationshipRead More with Mr. Cooper now throughout the years you guys are terrific! Once again, Jessica you have been so helpful your group at Mr. Cooper has made a family very happy and secure in our new home. Read Less