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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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127 Reviews

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08/22/2019
Thank you so much Lyanne and Shawn for all your help and support with our new home loan! You all Read More were so attentive and always there to answer all our questions! Once again, thank you! Read Less
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07/23/2019
Cathy. I appreciate your and Josh’s help in pulling this together. You guys did a fantastic job! This is the Read More second time I used Mr. Cooper (previously did a refi) and both times the process was very efficient. Read Less
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04/15/2019
I would like to take this opportunity to relate my very positive loan experience with Mr. Cooper. It was very Read More thorough, efficient and swift. Zakir, my mortgage professional, and Duke, my closing coordinator, provided excellent service. They were very professional, congenial and attentive. They constantly kept in touch with me by phone and/or email regarding the status and processing of my application. I am very appreciative for all of their assistance, which reflects a favorable impression on the company as well as them. Read Less
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03/29/2019
I wanted to write a review regarding Jason. He was assigned to me and my husband for our first time Read More refinancing of our home. Jason was awesome, he kept me informed of every step and answered any and all questions I had in a timely manner. He made the process very easy and smooth and very quick. He was very professional and we felt very comfortable that we were in good hands during the whole process. I want to thank Mr. Cooper for having such a great professional worker that work hard to get the job done just like Jason did. Thanks Jason for everything you were great. Read Less
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03/01/2019
I've expressed the total joy and satisfaction that we received from this refinance of our home. We wanted to share Read More with you the outstanding/professional job Joanna did in processing our loan. She took the time to listen to all of my questions and often confused ones. If we didn't understand something, I could e-mail or call Joanna and she would respond quickly with the answer. I had started my search for a company, bank etc. to help with our refinancing, none made us feel comfortable with our concerns. Then I decided to try Mr. Cooper our current mortgage co. We are so very happy we stayed with Mr. Cooper. Everything Joanna told us she kept her word, if something changed she told us upfront. Because of Joanna's professional, courtesy and effort in explaining what we needed to do, and how your tracking web center works made it all exceptionally easy. As a result my wife and I believe Mr. Cooper have a dedicated and valuable asset in Joanna. Oh, last but not least the time it took to process our loan, unbeatable by anybody. Read Less
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02/14/2019
Patti and Mamta. I just wanted to send you both a note and tell you how appreciative Joey and I Read More are for everything yall have done for us during this process. Mamta, from the beginning the first night I called. Answering all my questions and being really helpful and patient. You have no idea how much that means when you are trying to redo all your finances. Patti…you were just wonderful...always checking back with me and responding even if it was just to say you were working on it and didn’t forget about me. I tell everyone about Mr. Cooper and the people I have run across while dealing with yall. You are great. Thank you again. Read Less
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01/08/2019
It is with greatest pleasure that I take this opportunity to give my feedback on the performance of two amazing Read More professionals on the Mr. Cooper team, Tiffany and Nikki. When I spoke with Tiffany, I quickly realized that she brought something very special to the table in taking the time to understand my goals and what it would take to accomplish those goals from a refinance of my loan. I felt I was in good hands to work with someone very professional and who was quick to respond to all questions I had along the journey. When the time came that my file was passed along to Nikki, I was happy to find out that she, too, is a professional who is very caring for her client and she took every effort to make sure the process proceeded timely and smoothly. Through my 65 years I’ve owned several homes, and I can never remember one purchase or refinance experience as pleasant as with Mr. Cooper. In addition to the positive experience of working with both Tiffany and Nikki, I have to say that Mr. Cooper stands alone in the opportunity to stay on top of the latest status of the loan process through the Loan Tracker! Simply put, what an amazing tool! It was so easy to always know what was happening in the process and to be able to know what was needed in the way of documentation from me and the easy process of uploading required documents. I don’t know how it could have been made easier or more straightforward. Mr. Cooper, I think you’re on to something very unique and amazingly helpful to your clients with the website in general, and especially the Loan Tracker. Keep up the great work! I’m certain many other customers are as happy as I am with this innovative website and its ability to give its customers an opportunity to stay on top of their loan in many aspects. I suppose by now you must know I’m a happy girl with the whole experience! Five stars, team! Thanks to all, especially Tiffany and Nikki, for your great job, ladies. In your professional capacity, you still had a very special way of communicating your down-to-earth wonderful personalities that made me feel like a part of the Mr. Cooper family. I felt my business was both appreciated and wanted. I look forward to my continued relationship as a part of the Mr. Cooper family. Read Less
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11/28/2018
I know when something goes wrong, people complains loud and clear, but when something goes right, we are slow to Read More acknowledge it. So the favor is; elevate this to the highest level you can within your company. From the first time Joey had contacted me and right through the completion of the project, he was always there for us. It became evident to us that he cares about the customer and has the patience to deal with us. Just an outstanding person. I had my doubts about doing a refi over the phone/internet but Joey had made everything so seamless and easy. Mr. Cooper is very lucky to have a Joey on their team. Top 5 best customer service experience I have dealt with! Read Less