WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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06/26/2019
I finally got some time to send a quick note about how very positive my home loan experience with Mr.Read More Cooper was. Kim, my dedicated loan processor/closing coordinator and Jae, my senior account manager/mortgage professional took care of me with so much efficiency and expertise the whole process was quite fast and totally painless. I was able to process almost everything right on my phone and that was amazing and so time saving. Also, I was offered good terms and an interest rate I couldn't refuse. I can't thank you enough for being such a great company who is proactive and caring about your customers. Read Less
03/18/2019
I couldn't have done it without you! I remember the first call when you calmed me down. I was inRead More such a bad place but you gave me peace and fought for me. I can't thank you enough, you were my guardian angel through all this!!! You made a difference in my life and that is what people need when they're in my situation. They just need understanding and they need help to get them there and sometimes in business they don't really care we are just a number, so you are an exception. Many blessings to you!! Read Less
03/01/2019
I've expressed the total joy and satisfaction that we received from this refinance of our home. We wanted to shareRead More with you the outstanding/professional job Joanna did in processing our loan. She took the time to listen to all of my questions and often confused ones. If we didn't understand something, I could e-mail or call Joanna and she would respond quickly with the answer. I had started my search for a company, bank etc. to help with our refinancing, none made us feel comfortable with our concerns. Then I decided to try Mr. Cooper our current mortgage co. We are so very happy we stayed with Mr. Cooper. Everything Joanna told us she kept her word, if something changed she told us upfront. Because of Joanna's professional, courtesy and effort in explaining what we needed to do, and how your tracking web center works made it all exceptionally easy. As a result my wife and I believe Mr. Cooper have a dedicated and valuable asset in Joanna. Oh, last but not least the time it took to process our loan, unbeatable by anybody. Read Less
02/22/2019
Steve and I truly appreciate all the hard work you put into getting us refinanced with enough cash to payRead More off debts. We now only owe a mortgage payment. We can breathe! Thank you! You are the best! Read Less
02/20/2019
Hey Jon. If I can do anything to review the services for you or Rob, please let me know becauseRead More you guys have been so professional, helpful and warm in your approach to everything that it has been wonderful! I was so worried about the whole mortgage process and everything, but everything was so smooth and done with care and professionalism. I could not have asked for a better experience. Thank you for everything from you, Rob and the entire Mr. Cooper team!!! My family is now in the house that we could only dream about - five minutes from work, two blocks from a country club with beautiful, scenic views. Thank you, thank you, thank you! Read Less
01/08/2019
It is with greatest pleasure that I take this opportunity to give my feedback on the performance of two amazingRead More professionals on the Mr. Cooper team, Tiffany and Nikki. When I spoke with Tiffany, I quickly realized that she brought something very special to the table in taking the time to understand my goals and what it would take to accomplish those goals from a refinance of my loan. I felt I was in good hands to work with someone very professional and who was quick to respond to all questions I had along the journey. When the time came that my file was passed along to Nikki, I was happy to find out that she, too, is a professional who is very caring for her client and she took every effort to make sure the process proceeded timely and smoothly. Through my 65 years I’ve owned several homes, and I can never remember one purchase or refinance experience as pleasant as with Mr. Cooper. In addition to the positive experience of working with both Tiffany and Nikki, I have to say that Mr. Cooper stands alone in the opportunity to stay on top of the latest status of the loan process through the Loan Tracker! Simply put, what an amazing tool! It was so easy to always know what was happening in the process and to be able to know what was needed in the way of documentation from me and the easy process of uploading required documents. I don’t know how it could have been made easier or more straightforward. Mr. Cooper, I think you’re on to something very unique and amazingly helpful to your clients with the website in general, and especially the Loan Tracker. Keep up the great work! I’m certain many other customers are as happy as I am with this innovative website and its ability to give its customers an opportunity to stay on top of their loan in many aspects. I suppose by now you must know I’m a happy girl with the whole experience! Five stars, team! Thanks to all, especially Tiffany and Nikki, for your great job, ladies. In your professional capacity, you still had a very special way of communicating your down-to-earth wonderful personalities that made me feel like a part of the Mr. Cooper family. I felt my business was both appreciated and wanted. I look forward to my continued relationship as a part of the Mr. Cooper family. Read Less
01/04/2019
I would like to first start off with saying thank you so much for going over and beyond with helpingRead More me with my refinancing of my loan. All the work that you two put in is absolutely fantastic. What you do to help people in need is extraordinary. My situation was not the greatest but you guys never gave up and continue to help me. Thanks to both of you I now have my loan on my own and myself and my children will be able to continue to live in our home and that makes my heart so happy. This last Christmas was one that I will never forget. It opened my faith even stronger that there are such good people in the world. Once again thank you so much. Read Less


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