Janie's Story

We all know that love makes the world go ‘round, but there’s another essential, driving force that helps push everyone to be better: trust.

Here at Mr. Cooper, we want our customers to be able to trust us. Buying a home can be overwhelming. It takes a lot to put your finances and funds in the hands of another. We understand that you have worries, so that’s why we strive every day to work diligently to rightfully earn and keep your valuable trust.

We had a customer, Janie, who had some reservations. As Janie stated, she is old school and doesn’t like a lot of change. So, when our loan officer, Brooke, suggested that Janie could save money by refinancing, Janie was hesitant.

How lowered her home loan payment by $281 a month.

Brooke, the excellent loan officer she is, took the time to map out the options with Janie and explain that there was an opportunity for larger savings with a refinance. She eased her concerns by answering every question. She walked Janie through each and every step and made her feel comfortable and confident in her decision to apply. Janie trusted Brooke to help her through the process and in the end Brooke was able to get Janie some nice savings!

By refinancing, Brooke was able to help lower Janie’s monthly home loan payment by $281, lower her interest rate by 3.6%, and shorten her loan term by 5 years, saving $59, 641.56 over the life of her loan*. We can’t even begin to describe how happy Janie was: let’s just say she hasn’t stopped smiling since!

Earning Janie’s trust and helping to keep her dream of homeownership alive has truly been a humbling experience. Our journey to better just keeps getting better!

Interested in finding out if a refinance makes sense for you?

• Crunch the numbers for yourself with one of our free calculators
• Check out our step-by-step guide to refinancing
• Or, give us call at 855.375.4001

Actual customer experience. Results not typical. Your results will vary and you may not have similar results.

*Lifetime savings is the difference between remaining finance charges on her old loan minus the total finance charges on the new loan. Savings do not take into account closing costs.

Christy's Story

Do you ever feel like you need magic to fix a problem?

While we aren’t magicians at Mr. Cooper, our loan officers strive to work whatever magic they can to find the best solution for you. They will go the extra mile to get to know you as a person. Sure, numbers can tell us a lot, but they don’t tell us enough. They don’t tell us about your goals or what makes you feel at home. They don’t tell us about your kids, your grandkids or your adorable pets. We want to know you first. That way, we’ll both feel more at ease and we’ll be able to find the options that best fit you and your financial wants and needs.

How our customer Christy turned a cash-out refinance into a breath of fresh air.

Take, for example, our customer Christy. She was down one income, had rising debt and she needed financial help. Christy came to us seeking options for how she could minimize her monthly home loan payment while also reducing the heavy burden of debt.

Justin was assigned as her loan officer, and wow, did he help relieve the load! He took the time to listen to Christy’s situation and understand what she truly needed. From there he was able to provide several options for her to consider. We won’t share all the nitty-gritty refinance details, but in the end Christy opted to do a cash-out refinance* allowing her to:

• Pay off her brand-new 2018 car
• Pay off personal and joint credit card debt
• Leverage money to complete some much needed home improvements, including new flooring and a bathroom remodel

Christy was one happy customer thanks to the hard work and dedication of Justin. Our journey to better just keeps getting better!

Interested in finding out if a refinance makes sense for you?

• Crunch the numbers for yourself with one of our free calculators
• Check out our step-by-step guide to refinancing
• Or, give us call at 855.375.4001

Actual customer experience. Results not typical. Your results will vary and you may not have similar results.

*A debt consolidation refinance increases your mortgage debt, reduces equity, and extends the term on shorter‐term debt and secures such debts with your home. The relative benefits you receive from debt consolidation will vary depending on your individual circumstances.  You should consider that a debt consolidation loan may increase the total number of monthly payments and the total amount paid over the term of the loan. To enjoy the benefits of a debt consolidation loan, you should not carry new credit card or high interest rate debt. 

Sandy's Story

A simple life is a happy life, or so they say.

Life tends to be more simple when things are going exactly your way. Sure, there are things we can’t control, such as rainy days or traffic jams. But other factors of our life are completely under our control: where to vacation, who to date, and even what to eat for dinner.

The same should apply to where you decide to live. After all, it is your house, and it is your money…why shouldn’t you get exactly what you want? At Mr. Cooper, our goal is to do everything in our power to not only ensure that you get your dream home, but that you’re also getting the most out of your investment.

How our customer Sandy used a cash-out refinance to open her classic car shop.

Our customer, Sandy, knew exactly what she wanted: a smooth, seamless refinance. However, after talking with her, our loan officer, Brooke, and loan processor, Misty learned that Sandy’s goals went beyond the refinance. They learned that what Sandy and her husband really wanted was to build a classic car shop to store their classic car collection. The only problem was they didn’t have the cash on hand to make this dream a reality.

Brooke and Misty took Sandy’s wants and needs and provided her with options that best suited her and her husband. After walking Sandy through all of the details, she decided to ultimately do a cash-out refinance. In doing so, Sandy’s interest rate lowered from 5.875% to 3.5% and she was able to take out enough cash* to build their car shop!

Because of Brooke and Misty’s dedication and willingness to learn about Sandy’s dreams and goals, Sandy was able to get everything she wanted. We are so proud of Brooke and Misty for fulfilling Sandy’s wishes.

Our journey to better just keeps getting better! And we love that.

Interested in finding out if a refinance makes sense for you?

• Crunch the numbers for yourself with one of our free calculators
• Check out our step-by-step guide to refinancing
• Or, give us call at 855.375.4001

Actual customer experience. Results not typical. Your results will vary and you may not have similar results.

*A debt consolidation refinance increases your mortgage debt, reduces equity, and extends the term on shorter‐term debt and secures such debts with your home. The relative benefits you receive from debt consolidation will vary depending on your individual circumstances.  You should consider that a debt consolidation loan may increase the total number of monthly payments and the total amount paid over the term of the loan. To enjoy the benefits of a debt consolidation loan, you should not carry new credit card or high interest rate debt.