WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

Read More..

Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

Read More..

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

Read More..

SUBMIT YOUR MR. COOPER STORY

Write A Review
 
 
10/15/2019
Dear Ms. La Quisha - I would like to extend my sincere thank you for your kindness and superb service.Read More I appreciate all your hard work you have done to help make my loan process such a smooth process. From the beginning of the application process I noticed your compassionate tone in your voice, which made me feel at ease in an overwhelming decision. You were very knowledgeable and answered all questions. I am very excited about the time it took to close; it was quicker than I expected, and I appreciate the constant updates you gave me. Again, thank you! Read Less
10/11/2019
I was with Nationstar before their mortgage products were rebranded as Mr. Cooper. The service I have received under eitherRead More name has been seamless, efficient, extraordinarily professional, and customer-centric. You gave me just what I needed - lower interest rate, consolidation, cash out for home improvement, and a lower monthly payment. Thank you!!! Read Less
10/10/2019
Hello Kristen and Keiara, I wanted to drop you both a note about how much we appreciate you both andRead More want to say thank you for all your help with the refinancing of our home. Kristen in the beginning when we were deciding what to do and I thought I was going to go with my credit union you were super helpful and informative and you aided me in making an informed decision that ended up with us saving money and finding the right fit loan. Keiara once we were passed onto you, you never missed a beat. We even had some difficult paperwork that was needed from outside people and you immediately set up 3 way calls and walked us through it the entire time so that we did not lose any time or get caught up in back and forths because we did not know what to ask. T.J. and I truly appreciate you both and will pass your information on to anyone we know that needs mortgage assistance. Keep up the great work! Thanks so much! Read Less
10/02/2019
We were very impressed with the FHA streamline process. Everyone from Joshua, Lashaia, and Kemi (our notary) were amazing. WeRead More love that our mortgage company was able to save us money. We LOVE Mr. Cooper. Read Less
09/25/2019
We already had a home loan with Mr. Cooper. We wished to refinance from a 30 year loan to aRead More 10 year loan to take advantage of the low interest rates. We reached out to Mr. Cooper and Jae, senior account manager/mortgage professional contacted us with loan options. Jae was very professional, explaining the loan options, answering all our questions and helping us settle on a loan package. After initial information was gathered, we were contacted by Nicholas a dedicated loan processor/closing coordinator. Everything ran smoothly and everyone who contacted us was courteous, accommodating and helpful. We had a very good experience refinancing our home mortgage loan. I highly recommend Mr. Cooper. Read Less
08/13/2019
Mr. Jae, senior account manager/mortgage professional, was the person that answered the phone when I called Mr. Cooper to inquireRead More about a refinance loan. I liked Jae’s calm voice and a professional demeanor immediately. I was nervous and I didn’t know what to expect. I’m so thankful that Jae was there to help me! There were quite a few bumps in the road during my loan process (which was my fault) and I had personally given up on more than one occasion. Jae, however, never gave up (Thank God)!! He ended up getting me through the entire process via multiple phone calls and emails. Jae even gave me a follow up phone call, after the loan was complete, to make sure I was happy. I cannot thank Jae enough! He truly rescued my financial life!!!! I have been telling all of my friends and family about Jae and Mr. Cooper. Read Less
03/16/2019
If the world in general worked as well and smoothly as this refinance process did, this truly would be aRead More heaven on earth. Our deepest appreciation for your professionalism and the personal touch you placed on our behalf. Read Less
02/21/2019
My husband and I just finished refinancing our mortgage with Scott. His impeccable service and deep professional knowledge meant thatRead More we were able to refinance painlessly. We could not be happier. We're definitely not the easiest clients to handle; I'm a contractor and my husband owns a comic shop. We had extreme difficulties getting our bank to even talk to us about a refinance. We have great credit but no W2s. But when we approached Mr. Cooper, our current mortgage company, Scott was able to quickly find solutions to those problems and get us on the road to the refinance we needed. It was like magic. After our first experience, I was expecting every company to treat us like pariahs for being self-employed and doing contract work. But Scott was able to assure us right away that our situation wasn't a problem, and that felt good. Then, he walked us through every step with care and aplomb, alleviating a great burden of anxiety. Scott is a treasure and an asset to your team. Without his help and persistence in finding solutions, we'd have taken our mortgage somewhere else. Instead, we're refinancing with Mr. Cooper and we'll be recommending it to our friends because of his friendly, diligent service. Read Less