WHAT OUR CUSTOMERS HAVE TO SAY


Jill's testimonial for Coffee With a Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

Everything about buying my new home with Mr. Cooper was very easy and…

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Adrienne’s Story

Refinancing with Mr. Cooper not only helped me afford to send my son to…

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Jill's Story

I just wanted to send a quick note to say how thankful I am to Josh and…

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12/28/2019
Loved your process, mobile app, and entire digital way of working. Best experience over anything in past. Good job by your team.
12/04/2019
Thank you, it’s been an easy, seamless process. You and your team made this process much easier than I everRead More expected. I will/would recommend Mr. Cooper to all my friends and family if they ever need a Mortgage and/or a Re-finance. Read Less
10/15/2019
Dear Ms. La Quisha - I would like to extend my sincere thank you for your kindness and superb service.Read More I appreciate all your hard work you have done to help make my loan process such a smooth process. From the beginning of the application process I noticed your compassionate tone in your voice, which made me feel at ease in an overwhelming decision. You were very knowledgeable and answered all questions. I am very excited about the time it took to close; it was quicker than I expected, and I appreciate the constant updates you gave me. Again, thank you! Read Less
10/11/2019
I was with Nationstar before their mortgage products were rebranded as Mr. Cooper. The service I have received under eitherRead More name has been seamless, efficient, extraordinarily professional, and customer-centric. You gave me just what I needed - lower interest rate, consolidation, cash out for home improvement, and a lower monthly payment. Thank you!!! Read Less
10/10/2019
Hello Kristen and Keiara, I wanted to drop you both a note about how much we appreciate you both andRead More want to say thank you for all your help with the refinancing of our home. Kristen in the beginning when we were deciding what to do and I thought I was going to go with my credit union you were super helpful and informative and you aided me in making an informed decision that ended up with us saving money and finding the right fit loan. Keiara once we were passed onto you, you never missed a beat. We even had some difficult paperwork that was needed from outside people and you immediately set up 3 way calls and walked us through it the entire time so that we did not lose any time or get caught up in back and forths because we did not know what to ask. T.J. and I truly appreciate you both and will pass your information on to anyone we know that needs mortgage assistance. Keep up the great work! Thanks so much! Read Less
08/30/2018
I know excellence when I see it. Working with Adam, during my recent Mr. Cooper refinance was a testament toRead More this. Every question competently answered, reliable beyond belief, and client satisfaction were above the mark throughout the process. I actually enjoyed the process, which came as a surprise to me, because I knew Adam had my back. The process was timely, painless, and I know that I'm financially ahead because of it. I would work with Adam and Mr. Cooper again without a doubt. Thank you for providing such a thoughtful, engaging, and knowledgeable sales team lead/mortgage professional. Read Less
08/23/2018
I am not a person who usually takes time to commend good customer service as I feel it should beRead More expected. However, I have to call out two VERY exceptional employees of yours. Valencia and Jason. I just refinanced, first time ever, and they assured me it was in my best interest and made the process SEAMLESS!!!!. The communication was prompt and the details were impeccable.I do hope that you take the time to commend these two employees on a job well done! Like I stated I always feel it should be expected to be polite and prompt and treat people with respect but this was above and beyond any and all of my expectations. You are doing things right at Mr. Cooper. Job well done!! Read Less