OK, so, let me just say that this darn loan has caused me MUCH grief over the years. It was one of those amazingly bad loans that provided us the opportunity to move our family into a lovely home in a beautiful neighborhood. The interest only time frame was wonderful …but things quickly got crazy once our note doubled then continued to increase every year. Many people in our area lost their homes during this time, however, we have really worked hard to honor our crazy commitment, not default and still have a positive quality of life for our kids.
I have tried numerous time to explore options to stabilize our payments and responses have ranged from suggesting that I fall behind on payments in order to get help, saying that that things could work but that I’d have to come up with ridiculous amounts of money to close, to flat out denials with no real follow-up or suggested next steps. Most of my communique’s have felt distant, disengaged and left me feeling invisible and without hope or real options.
The day we connected, I expected much of the same, however, I was pleasantly surprised when your warm spirit leapt through the phone. Surprisingly, I kind of believed you when you said you would work with me until we figured something out. Although I didn’t think we’d actually come to a resolution, I felt confident that even if we didn’t, that you would really advocate for me throughout the process. You did that and so much more. Your constant follow-up, honoring of your word and pleasant nature was delightful. I appreciate your behind the scenes time and effort and THANK YOU for putting in the work to support me in being able to pay for our home and provide for our family without constantly stressing about the high percentage of our income that was going to living arrangements.
You have been an absolute blessing, my mortgage miracle maker and my reassurance that there are still people out there who care about their work and the people they serve. As an educator I am ALL IN for my students and team and am disheartened when I don’t see others take that same pride and time when I am on the receiving end. I am sometimes numb to the lack of care however, your light woke me right on up. I assume that you don’t often get to see the faces on the other side of the phone, so, I’d like to take the time to introduce you to my family (see photo). Each of them knows who you are and we all THANK YOU FOR YOUR SERVICE!
I am so glad that God saw fit for our paths to cross!
You are amazing and your work and approach are valued and appreciated!
Be blessed and continue to be a blessing to others.
Actual customer experience. Results not typical. Your results will vary and you may not have similar results.
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