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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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127 Reviews

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08/13/2019
Mr. Jae, senior account manager/mortgage professional, was the person that answered the phone when I called Mr. Cooper to inquire Read More about a refinance loan. I liked Jae’s calm voice and a professional demeanor immediately. I was nervous and I didn’t know what to expect. I’m so thankful that Jae was there to help me! There were quite a few bumps in the road during my loan process (which was my fault) and I had personally given up on more than one occasion. Jae, however, never gave up (Thank God)!! He ended up getting me through the entire process via multiple phone calls and emails. Jae even gave me a follow up phone call, after the loan was complete, to make sure I was happy. I cannot thank Jae enough! He truly rescued my financial life!!!! I have been telling all of my friends and family about Jae and Mr. Cooper. Read Less
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03/16/2019
If the world in general worked as well and smoothly as this refinance process did, this truly would be a Read More heaven on earth. Our deepest appreciation for your professionalism and the personal touch you placed on our behalf. Read Less
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02/21/2019
My husband and I just finished refinancing our mortgage with Scott. His impeccable service and deep professional knowledge meant that Read More we were able to refinance painlessly. We could not be happier. We're definitely not the easiest clients to handle; I'm a contractor and my husband owns a comic shop. We had extreme difficulties getting our bank to even talk to us about a refinance. We have great credit but no W2s. But when we approached Mr. Cooper, our current mortgage company, Scott was able to quickly find solutions to those problems and get us on the road to the refinance we needed. It was like magic. After our first experience, I was expecting every company to treat us like pariahs for being self-employed and doing contract work. But Scott was able to assure us right away that our situation wasn't a problem, and that felt good. Then, he walked us through every step with care and aplomb, alleviating a great burden of anxiety. Scott is a treasure and an asset to your team. Without his help and persistence in finding solutions, we'd have taken our mortgage somewhere else. Instead, we're refinancing with Mr. Cooper and we'll be recommending it to our friends because of his friendly, diligent service. Read Less
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02/13/2019
I wanted to let you know how happy I was with the service Patti provided on my loan refinance. The Read More communication was excellent. If I missed a call I would get an email. From there I could call back or email. Every phone call was a very calm and charming person on the other end who was very well trained in her communication style. I really could not imagine a more smooth transaction with all the facts and next steps clearly identified. I am responsible for reviewing our customer surveys and calling back the end user regarding a poor experience. So I understand the various thought processes customers have in regards to answering surveys and providing positive feedback. In this case I wanted to make sure it was crystal clear that this was one of the best interactions I have had. One of the smoothest transactions I can imagine. I know this was not a survey. I have never answered a customer service survey whether it was positive or negative. But due to my experience I felt compelled to let you know. Read Less
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01/15/2019
Thank you so much for all of your help. We have bought and refinanced many times in the past. You Read More have made this a smooth experience. Flawless and painless. Thank you and Kyle for your quick feedback, your ability to make me believe I am a priority and allowed me to feel you were always working in my family's best interest. Read Less
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01/02/2019
I just refinanced with Mr. Cooper and just want to let you know everything went perfect. I was dealing with Read More Dan, Tamara, and Leah throughout the whole process. They were AWESOME!! I will spread the word and hopefully send more business your way. Read Less
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12/28/2018
My husband and I worked with James at Mr. Cooper to refinance our home. The process was easy and non Read More stressful. We were always kept informed of the process and if there was additional information required. The process went as promised. Thanks to James and Mr. Copper. Read Less
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12/14/2018
I wanted to write to tell you that my husband and I had the GREAT pleasure of working with Jack Read More on the refinancing of our mortgage. He was by far the best mortgage professional we have ever worked with and I will and have recommended him to others. Our process was quick, painless and of the upmost professionalism. My husband and I would like to thank you for your firm's well run process and look forward to being a client of yours. Read Less