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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Sandy's Story

A simple life is a happy life, or so they say. Life tends to be…

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Janie's Story

We all know that love makes the world go ‘round, but there’s another essential, driving…

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75 Reviews

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03/29/2019
I am writing to commend Kenya for her excellent customer service. We just recently closed on a refinance with Mr. Read More Cooper and Kenya was easy to work with as well as always helpful and patient whenever I had a question regarding the process or the loan. It was a pleasure to work with her and I would recommend Mr. Cooper to anyone looking for a home loan or refi. Read Less
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03/28/2019
Daniel provided great customer care in facilitating the refinance of my property in a timely manner. His positive attitude, patience, Read More prompt responses and creative problem solving made this a smooth and efficient experience. Read Less
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02/26/2019
So many times we are quick to complain, but slow to give praise. This is one of those times I'd Read More like to be quick about giving praise to a person in your organization that provided exemplary customer service during my loan application process. That person is Nick. He made an otherwise painstaking process more palatable by being patient and kind, but still professional. He promptly handled all aspects of the process without delay, and was persistent in resolving any issues that arose. Thanks to Nick, we were able to close in record time. Read Less
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02/16/2019
I wanted to let you know about my refi experience. My loan officer was Patti and I can't say enough Read More good about her! She was everything anyone could hope for. She was professional, very friendly, patient, courteous, and helpful in every way. I've rarely experienced working with an agent who was such a joy to work with. She made a tedious process easy. Congratulations on having such a worker on your team (and she's also a very good advertisement for your company). I would certainly recommend Mr. Cooper to anyone. Read Less
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02/14/2019
Patti and Mamta. I just wanted to send you both a note and tell you how appreciative Joey and I Read More are for everything yall have done for us during this process. Mamta, from the beginning the first night I called. Answering all my questions and being really helpful and patient. You have no idea how much that means when you are trying to redo all your finances. Patti…you were just wonderful...always checking back with me and responding even if it was just to say you were working on it and didn’t forget about me. I tell everyone about Mr. Cooper and the people I have run across while dealing with yall. You are great. Thank you again. Read Less
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01/09/2019
I’m writing today to let you know how wonderful and easy James and Becki made my refi. They were patient Read More and extremely helpful, always keeping me in the loop about what was going on, answering my thousands of questions, explaining everything thoroughly so that I would understand completely what they needed from me and when. James was just fantastic. It’s too bad everyone can’t be as wonderful as your team!! Read Less
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11/30/2018
There simply are no superlatives sufficient to thank you for your fantastic service due to my personal situation, you and Read More Angelica took what turned out to be an extremely challenging refinance my house and successfully navigated me through the process to a successful conclusion. In every single step, you proved to be friendly, patient, polite, knowledgeable, professional and consistently available to me. I can't remember the last company I dealt with that returned calls and emails in such a timely manner. Thank you so much for all you did for me and for all of your patience. You have been wonderful since day one, and you can be sure that if I know anyone looking for a loan they will have your name and number from me. Read Less
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11/28/2018
I know when something goes wrong, people complains loud and clear, but when something goes right, we are slow to Read More acknowledge it. So the favor is; elevate this to the highest level you can within your company. From the first time Joey had contacted me and right through the completion of the project, he was always there for us. It became evident to us that he cares about the customer and has the patience to deal with us. Just an outstanding person. I had my doubts about doing a refi over the phone/internet but Joey had made everything so seamless and easy. Mr. Cooper is very lucky to have a Joey on their team. Top 5 best customer service experience I have dealt with! Read Less