WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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08/29/2019
John - I want to thank you for your time and effort on this process for our new loan. YourRead More help to keep things simple and moving forward is greatly appreciated. Read Less
08/12/2019
Mike - I wanted to send you a message to let you know how much I appreciate all the helpRead More you gave me with my refinance. As I told you all along, I would not have finished this loan with your company if It had not been for your help and patience. Mr. Cooper is lucky to have you on their team and I will make sure that they know that. You are a devoted employee who should be honored. Read Less
07/10/2019
Scott and Kim - I would like to extend a gracious thank you for all of your assistance and patienceRead More with my recent refinance. As someone who tends to avoid and stresses over financial matters, I found your collective support personally educating and reassuring. Refinancing made sense and the process was right on track. I would highly recommend the services of Mr. Cooper. Read Less
06/28/2019
Today we called to discuss the details of our mortgage with Mr. Cooper. Being new homeowners, we find the processRead More to be overwhelming, but Jae reassured us. He took the time to thoroughly explain every detail and provided valuable information that will only improve our connection with the company. Mr. Jae is a great asset to the Mr. Cooper community and most importantly, to its clients. He was professional, trustworthy, patient and easy to communicate with. After today’s conversation, we have gained much respect and will highly recommend Mr. Cooper to all family and friends. Read Less
06/05/2019
Good Morning Mrs. Douazong. Mickey and I wanted to send this note to let you know how blessed we feelRead More to have had such an amazing person as you, who treated us from our first phone call with such pleasantness, respect, and patience. You explained the process step by step and we never felt as though there was any surprise because you had already told us what to expect and always followed up with an email. I know people have different learning styles and some read and understand, some listen and get it, but you made sure we understood the process. You never made us feel less than because of the question which some may think are stupid questions, Mrs. Douazong, we felt comfortable enough with you and trust what we were being told as you guided us from application to closing. We will forever be so grateful for you being the one to take our first phone call and to introduce us to this amazing company, Mr. Cooper and making our dream come true. We bought a home that we love, to God be the glory. You represent Mr. Cooper well and we know any potential buyer or previous buyers feel blessed that you were the Loan Officer they will have and have had to work with. Again thank you for making us feel as though we were your most special clients. May God continue to bless you and keep you and give you the desires of your heart is our prayer. Read Less
05/19/2019
We just wanted to let you know what a fantastic, kind, patient, knowledgeable man Jason is!! We appreciate him andRead More would have not gone with this loan without his kindness and carefully explaining the process. He deserves a 10 out 10. Read Less
05/02/2019
My husband and I wanted to reach out directly regarding our Mr. Cooper experience. Mr. Cooper provided us with theRead More very best team to assist in our closing.
  • Jason worked with my family for months to get us pre-qualified; he was patient when there were delays in getting the official offer signed.
  • He did a great job walking us through the process and making us feel comfortable.
  • He stayed engaged in our closing until the funds were approved and dispersed.
  • Jason earned our trust and stayed right there with us when transitioning our file over to Nick.
  • Nick took over our file without any transition slow down or loss of momentum.
  • Nick walked us through every step of the process and made us feel secure about the entire process.
  • He never missed a single detail of our file. He knew exactly where we were in the process and what was needed to keep moving us towards closing.
  • Nick stayed late…very late several times to make sure our deal stayed together.
  • Nick came in early numerous times to ensure our file was ready for the next step in the approval process.
I could go on and on about these two amazing employees. They were remarkable in their knowledge of the business and the process, but more importantly they got to know us and worked incredibly hard to make our vacation home a reality for my family. We have had several loans with Mr. Cooper and believe it is a great institution; Nick and Jason reminded us that institutions are great because of their employees. We are grateful to Nick and Jason for making this happen for our family. This purchase was more than just buying a vacation house; Nick and Jason helped us to ensure wonderful memories will be made for our children, our parents, and our friends! Please make sure Nick and Jason are recognized for their outstanding work and for making Mr. Cooper a great institution. Read Less
04/02/2019
As you know, buying a new home is both exciting and terrifying at the same time - I find itRead More absolutely necessary to take the time to send a message regarding our Mr. Cooper experience. When my husband and I decided to purchase a new home we contacted our current lender, Mr. Cooper, and we couldn’t be happier that we did!! From our very first phone call, Chris was outstanding! Chris exudes a level of professionalism, knowledge and patience that is unsurpassed. His very pleasant personality put me at ease with every conversation and he immediately earned my trust so I just knew (because he promised) that he would do everything in his power to close our loan. Chris was extremely responsive to our requests and questions at all times of the day including weekends from the pre-qualification phase right through conditional approval! I am thankful not only to Chris, but also to Chelsea, his assistant. I know she was working hard behind the scenes to make things happen! And to Julianne, how fantastic! She accomplished the biggest challenge of all, building our file and getting it through the underwriting process. What a job she had to do, and all the while she was so pleasant and kind. With every request she was thorough and had no problem explaining the finite details and talking through best/worst case scenarios. I truly felt as though she was as excited about the outcome as we were! From the outset we were challenging – and yet, here we are, all moved in!! Kudos to the team! Read Less


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