WHAT OUR CUSTOMERS HAVE TO SAY


Jill's testimonial for Coffee With a Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

Everything about buying my new home with Mr. Cooper was very easy and…

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Adrienne’s Story

Refinancing with Mr. Cooper not only helped me afford to send my son to…

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Jill's Story

I just wanted to send a quick note to say how thankful I am to Josh and…

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11/13/2019
Just wanted to let you know how much I appreciated all the hard work and “hand-holding” that Terri has doneRead More over the past several months. She helped me finalize a property acquisition that turned out to be more complex that I originally thought. She guided me through the process with patience and understanding. She is a true asset to your company. Read Less
11/07/2019
I just finished my 2nd or 3rd refi in the last couple of years. I've lost count because the processRead More was quite easy. Mr. Cooper has been our mortgage company for many years however I shied away from doing a refi - only because I thought it would be such a hassle. For this last experience, Scott was fabulous. I worked with him before (as well as with other staff who have been just as exceptional). Scott not only walked me through the process, he took the time to explain things in terms that I would understand (because any kind of home buying or refi is a HUGE decision for me). He was always on top of my progress and process - either calling or emailing me with the status. He seems to handle each client's loan processing as if it were his own. Then, Caroline was good to work with. My time with her was much more limited since she handled the closing paperwork but I was still quite pleased with her attention to detail at the end. Thank you to both Scott and Caroline for the great service and for representing Mr. Cooper with such high standards. Read Less
09/20/2018
I just wanted to personally say thank you for all you've done for us. You have been very patient withRead More my questions and answered then timely and thoroughly. I applaud your professionalism through this process. It was truly a pleasure doing business with you. You were available for me at all hours and weekends which I was floored by. You're outstanding customer service will keep me with Mr. Cooper for years to come. Read Less
08/07/2018
We would like to take this opportunity to express to you how satisfied we are with Lee Ann, who wasRead More our Loan Processor as we applied for a refinance of our current account with Mr. Cooper. From the initial phone call to the final approval, Lee Ann was courteous, informative, patient and knowledgeable. She answered the many questions that we had. She was very patient with us explaining the necessary paperwork needed and in explaining the steps that would occur in order to complete the application process. She was always very prompt on getting back to us with updated information concerning our application process. Lee Ann was easy to work with and showed genuine interest in helping us accomplish our goal. She is a fine representative of Mr. Cooper. Read Less
05/01/2018
My Bride and I wish to THANK YOU VERY MUCH !! The two of you as well as the restRead More of your Team made the refinancing of our Home such a very Simple and Fast process,, and from the comfort of our Home. We actually enjoyed the process as well as your friendly attitude and especially your patience with me and my 1000 questions. We hope that you will feel free to email us at anytime,, just to say Hey,, as we have not only refinanced our Home but gained a couple of friends in you along the way. Thanks Again !!! Read Less