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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

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32 Reviews

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11/30/2018
There simply are no superlatives sufficient to thank you for your fantastic service due to my personal situation, you and Read More Angelica took what turned out to be an extremely challenging refinance my house and successfully navigated me through the process to a successful conclusion. In every single step, you proved to be friendly, patient, polite, knowledgeable, professional and consistently available to me. I can't remember the last company I dealt with that returned calls and emails in such a timely manner. Thank you so much for all you did for me and for all of your patience. You have been wonderful since day one, and you can be sure that if I know anyone looking for a loan they will have your name and number from me. Read Less
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11/28/2018
I know when something goes wrong, people complains loud and clear, but when something goes right, we are slow to Read More acknowledge it. So the favor is; elevate this to the highest level you can within your company. From the first time Joey had contacted me and right through the completion of the project, he was always there for us. It became evident to us that he cares about the customer and has the patience to deal with us. Just an outstanding person. I had my doubts about doing a refi over the phone/internet but Joey had made everything so seamless and easy. Mr. Cooper is very lucky to have a Joey on their team. Top 5 best customer service experience I have dealt with! Read Less
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11/20/2018
I want to thank you for having two wonderful, understanding, patient people that work for you. Craig and Long both were Read More amazing. I asked many questions and they both were very kind and made me feel as if I was family. Thank you so very much. Read Less
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10/21/2018
Good morning Mr. Mike. I am sorry I haven't even thanked you and KaVang for helping us with our refinance Read More on our home. I just want to let you know Robert and I truly appreciate all the help both you and KaVang gave us during the loan process. This was the quickest loan I think we have ever received. Thanks for taking the time to help us understand all the paperwork and being so patient with us. I especially thank you for changing the loan from FHA to Conventional at the last minute, I know that was probably a lot of work but, you both made us feel comfortable and didn't get impatient with us. The convenience of the signing was also appreciated. We will definitely recommend your company to anyone we know who is looking into a loan or refinance. Thanks again, it was a pleasure working with you both. Read Less
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09/20/2018
I just wanted to personally say thank you for all you've done for us. You have been very patient with Read More my questions and answered then timely and thoroughly. I applaud your professionalism through this process. It was truly a pleasure doing business with you. You were available for me at all hours and weekends which I was floored by. You're outstanding customer service will keep me with Mr. Cooper for years to come. Read Less
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08/07/2018
We would like to take this opportunity to express to you how satisfied we are with Lee Ann, who was Read More our Loan Processor as we applied for a refinance of our current account with Mr. Cooper. From the initial phone call to the final approval, Lee Ann was courteous, informative, patient and knowledgeable. She answered the many questions that we had. She was very patient with us explaining the necessary paperwork needed and in explaining the steps that would occur in order to complete the application process. She was always very prompt on getting back to us with updated information concerning our application process. Lee Ann was easy to work with and showed genuine interest in helping us accomplish our goal. She is a fine representative of Mr. Cooper. Read Less
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05/01/2018
My Bride and I wish to THANK YOU VERY MUCH !! The two of you as well as the rest Read More of your Team made the refinancing of our Home such a very Simple and Fast process,, and from the comfort of our Home. We actually enjoyed the process as well as your friendly attitude and especially your patience with me and my 1000 questions. We hope that you will feel free to email us at anytime,, just to say Hey,, as we have not only refinanced our Home but gained a couple of friends in you along the way. Thanks Again !!! Read Less