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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I was so surprised at how easy it was. All of the agents I worked with were extremely efficient, patient and kind.

Debra D.

From beginning inquiry to my refinance closing, the entire process was easy to follow, the communication was excellent, and everyone was great to work with. The convenience of doing everything online was exactly what I needed. Thank you!

Debbora W.

We had an amazing experience with Mr. Cooper. They are by far better then all the other lenders out there.

Mauricio R.

I've gone through 4 re-fi's in the last 6 years. This experience was the best, without a doubt. the staff was knowledgeable and communicated well.

Elbert H.

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374 Reviews

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11/07/2018
Every person that I spoke to and worked with for my refinance was knowledgeable, patient, and very helpful. The whole Read More process was stress-free. I am extremely satisfied! Read Less
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09/25/2018
Best decision I've ever made.to reach out.to mr cooper...I was really having a rough time after cancer surgery..Everyone was so Read More very helpful...patient...and amazing. Now I'm not drowning in debt anymore. Read Less
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08/16/2018
Different things needed to be done in my house and I'm on a fixed income. I went with refinancing and Read More Mr. Cooper was very good. Every last one of them who I came in contact with made sure I understood. They answered all of my questions. They made me feel comfortable and explained everything to me. One even let me think it out and told me to call back which I did. They were very concerned, patient and helpful in every way. I've recommended them. Read Less
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07/26/2018
The people handling the loan is so courteous & patience in dealing with the customers. Answers questions & act right away.
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07/26/2018
Refinancing my mortgage was an easy process which concluded very quickly. All persons involved from start to finish were extremely Read More professional, knowledgeable, polite, helpful and patient. Read Less
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07/25/2018
I was interested in refinancing my old mortgage and I inquired about it with Mr. Cooper. Their reps were very Read More good to work with and I loved the way they treated their customers. They were also very polite, patient, and accessible. They explained everything to me in a way that I understood it all and they made it very simple. Refinancing with Mr. Cooper paid off a lot of my bills and I have recommended them to somebody that also had Mr. Cooper handling their mortgage. They were very happy when they refinanced with Mr. Cooper and it's good to be able to refer somebody and have confidence in them. Read Less
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06/20/2018
Absolutely first-rate experience all around. They were extremely helpful, professional, and patient in stepping in to help us on a Read More refinance-in-progress with another lender that had gone horribly wrong. We had a great team working for us -- trustworthy, competent, and responsive -- and I can't thank them enough. Special shout-out to Mr. Richard ** for taking lead and straightening out the mess we'd gotten ourselves into -- thank you so much! Read Less
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06/20/2018
I previously had a mortgage with Mr. Cooper and refinanced my house with them after they switched over. It was Read More a lengthy process, but it was an awesome experience. I felt comfy with the person that I was mainly dealing with. Everybody that I dealt with was kind and courteous. Every time I've spoken with them, they’ve treated me with the utmost respect. They kept me updated on what I needed. They’ve been totally friendly and patient and they answered all my questions. Read Less