WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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09/25/2019
We already had a home loan with Mr. Cooper. We wished to refinance from a 30 year loan to aRead More 10 year loan to take advantage of the low interest rates. We reached out to Mr. Cooper and Jae, senior account manager/mortgage professional contacted us with loan options. Jae was very professional, explaining the loan options, answering all our questions and helping us settle on a loan package. After initial information was gathered, we were contacted by Nicholas a dedicated loan processor/closing coordinator. Everything ran smoothly and everyone who contacted us was courteous, accommodating and helpful. We had a very good experience refinancing our home mortgage loan. I highly recommend Mr. Cooper. Read Less
08/29/2019
John - I want to thank you for your time and effort on this process for our new loan. YourRead More help to keep things simple and moving forward is greatly appreciated. Read Less
08/02/2019
My wife and I have been with Mr. Cooper for some years now, and we have always enjoyed being aRead More customer of Mr. Cooper. In the past few months, my wife and I were considering refinancing our home to pay off some debt, but we were not looking forward to it because normally doing any kind of loan of any kind is a hassle, headache, and just something that you do not want to deal with. After much consideration and discussion, we decided to go through with it...I’m so glad we did!!! We had the best loan officer in Michael, he was very professional, punctual, on top of everything, never failed to respond to me if he missed a call, or email. My wife and I loved being with Mr. Cooper, but now we are even more thankful to be with Mr. Cooper, and that can be credited to Michael! He is an awesome employee, and should be recognized as such. We are very happy with the service we were given. Read Less
06/21/2019
I wanted you to know how great Angie was to work with. Angie was always in a great mood andRead More answered all of my questions and concerns in a timely manner. Angie's job isn't the easiest with all the documents she has to get from people, but she always was upbeat and made the process as smooth as possible. Thanks Angie for your hard work. I hope to do business in the future with her. Read Less
05/16/2019
I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have beenRead More easier than working with my entire process crew. Thank you very much. Read Less
05/15/2019
Claudia and Douazong. We closed on the new house and I wanted to reach out and say a huge THANKRead More YOU to both of you for making my refi process so smooth. I really appreciated the quick response from both of you whenever I had any questions. You both were awesome in explaining every small detail of the process and were very patient with me throughout the process. Once again, thank you! Read Less
05/06/2019
Good afternoon. I want to share our short story and thank you for the wonderful assistance we received with ShawnRead More and Lisa from Mr. Cooper. Our mortgage and settlement situation were not the typical experience. Our new home was hit with a violation during the inspection phase which substantially delayed our closing. We were required to completely shut down the mortgage application for a lengthy period of time. Shawn and Lisa assured us that the process was on hold and we would not lose the progress we had made so far. Throughout the delay Lisa routinely checked in with us and we were grateful for that. When we crossed the major hurdle of our Septic Repair, it was then time to rapidly close out the transaction. Shawn promptly secured us our loan rate and Lisa then resumed under writing. We required a few additional documents which Lisa asked us to obtain and closed up our loan process. Without their help throughout this lengthy process, and Lisa and Shawn’s calm reassurance over the phone, I am confident to say that my wife and I could not have made it to the end. Thank you Mr. Cooper and the team. Read Less
03/16/2019
If the world in general worked as well and smoothly as this refinance process did, this truly would be aRead More heaven on earth. Our deepest appreciation for your professionalism and the personal touch you placed on our behalf. Read Less


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