I just wanted to send a quick note to say how thankful I am to Josh and the entire team at Mr. Cooper for helping me buy my new home. Without them—and without the Mr. Cooper Close On Time Guarantee—I don’t think I would be in my home today.
Let me back up a bit. I’ve actually been a Mr. Cooper customer for years. When I started thinking about moving last year, I thought: Well, why not go with a company who already knows who I am?
I’m so glad I did.
From the very beginning, Josh helped me understand all the costs I could expect, what rate I might be able to get on my new mortgage, and how to keep the process moving forward. Pretty soon I found a house I wanted to put an offer on, but I got nervous when I found there were a multiple bids. I immediately called Josh and asked him what I could do to get in the front of the pack. That’s when he told me about the Close On Time Guarantee. I knew right away that this would give me the edge I needed.
I put in my offer on a Wednesday and by that Friday they’d accepted. Exactly 21 days later my loan closed, as promised.
The entire process was so easy. I could track my loan on the Mr. Cooper app and website. And I signed all the documents electronically so there wasn’t a mountain of paperwork. I’m not a techy or anything, but it was all very easy to follow.
I really can’t thank Josh and everyone at Mr. Cooper enough. Not only was it a great experience for me, my Realtor was so impressed she asked if she could refer her other customers to Josh and Mr. Cooper. And this past spring when my sister told me that she’d decided to buy a house, I told her she’d be a fool not to go with Mr. Cooper.
Thanks again. I love my new house (it has a driveway!), and I don’t think I would be here if it weren’t for you.
Actual customer experience. Results not typical. Your results will vary and you may not have similar results.
*Mr. Cooper will issue a check equal to the first month’s principal and interest payment. Customer is still responsible for making all scheduled loan payments. The Mr. Cooper® Close On Time Guarantee is subject to important terms and conditions.
See full terms and conditions at: www.mrcooper.com/buy/home_loan?internal_ref=buy_overview_close_on_time_guarantee_read_more&web_keyword=buy_home_loan
