WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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09/07/2019
At first we were planning to refi with our friend who is a broker and realtor. When I called Mr.Read More Cooper the first time, I got transferred to Mike. His knowledge, expertise, politeness, and just spending time explaining in detail the refi process made my decision to refinance with Mr. Cooper instead. He is so amazing at what he does. David our loan processor, is amazing as well with his communication with us and his knowledge in the loan industry. I highly appreciate the training you did with them. Not every mortgage company has associates like Mike and David who are very passionate at what they do. Please acknowledge them for their hard work and dedication. They deserve it! Thank you! Read Less
08/13/2019
Elizabeth, was my loan processor/closing coordinator. Liz was wonderful during my refinance process. She kept me up to speed duringRead More the loan process. Anytime I had a question Liz would get back to me with an answer in a timely manner. I never felt alone or confused like I felt when I made the initial call to inquire about refinance process. I would highly recommend Mr. Cooper to anyone in need of mortgage services. Thank you! Read Less
07/09/2019
Hello Alison. I wanted to reach out to tell you how GREAT Kathy is. I was scared to refinance myRead More mortgage because it is something I have never done before. Kathy really went above and beyond to explain how things work. She really helped me understand how the process was throughout the whole loan process. I can’t thank her enough for just being so patient with me and talking to me like a person. She is so genuine and the customer service is Fantastic! I wanted you to know, she is awesome and can really teach others how it is done. Thank you so much for taking the time to read this and she is AWESOME! Read Less
06/28/2019
Hi Bill. I am a current customer of Mr. Cooper and just closed on a newer house, again with Mr.Read More Cooper. I wanted to share my recent experience with you in hopes you can provide some level of recognition for my Loan Processor. I had the pleasure of working with Ryann over the past several weeks. We were on a very tight schedule. Ryann was a pleasure to work with throughout the process. She showed great professionalism, knew her process / material exceptionally well, and also understood our position and urgency. It is because of her that I would highly recommend your company to friends and colleagues in the future. If there is anything you can do to recognize her outstanding work and dedication to her customers I would greatly appreciate it. It is well deserved. Read Less
06/28/2019
Today we called to discuss the details of our mortgage with Mr. Cooper. Being new homeowners, we find the processRead More to be overwhelming, but Jae reassured us. He took the time to thoroughly explain every detail and provided valuable information that will only improve our connection with the company. Mr. Jae is a great asset to the Mr. Cooper community and most importantly, to its clients. He was professional, trustworthy, patient and easy to communicate with. After today’s conversation, we have gained much respect and will highly recommend Mr. Cooper to all family and friends. Read Less
05/29/2019
Dear JJ and Shallica. Just a note to thank you for going above and beyond for us to settle thisRead More afternoon! We are forever grateful to you both from the creative financing plan to the endless paperwork requirements and finally to the miracle of getting funding! You both were great and we will always be thankful for you both. Read Less
05/19/2019
We just wanted to let you know what a fantastic, kind, patient, knowledgeable man Jason is!! We appreciate him andRead More would have not gone with this loan without his kindness and carefully explaining the process. He deserves a 10 out 10. Read Less
05/09/2019
Hi Shawn. Thank you so very much for all the help you have given me on the processing of myRead More loan. I have had so much to deal with the last two years, that my brain seems to have lost a bit of its ability. Yet you stood by me and got me using my new "computer". Now I can use that knowledge to open up other features of my "computer". Read Less
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