• Home
  • Review Term: Knowledgeable

WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

Read More..

Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

Read More..

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

Read More..

SUBMIT YOUR MR. COOPER STORY



127 Reviews

Kindness
Knowledge
Helpfulness
Write A Review
Kindness
Knowledge
Helpfulness
08/13/2019
Elizabeth, was my loan processor/closing coordinator. Liz was wonderful during my refinance process. She kept me up to speed during Read More the loan process. Anytime I had a question Liz would get back to me with an answer in a timely manner. I never felt alone or confused like I felt when I made the initial call to inquire about refinance process. I would highly recommend Mr. Cooper to anyone in need of mortgage services. Thank you! Read Less
Kindness
Knowledge
Helpfulness
07/09/2019
Hello Alison. I wanted to reach out to tell you how GREAT Kathy is. I was scared to refinance my Read More mortgage because it is something I have never done before. Kathy really went above and beyond to explain how things work. She really helped me understand how the process was throughout the whole loan process. I can’t thank her enough for just being so patient with me and talking to me like a person. She is so genuine and the customer service is Fantastic! I wanted you to know, she is awesome and can really teach others how it is done. Thank you so much for taking the time to read this and she is AWESOME! Read Less
Kindness
Knowledge
Helpfulness
06/28/2019
Hi Bill. I am a current customer of Mr. Cooper and just closed on a newer house, again with Mr. Read More Cooper. I wanted to share my recent experience with you in hopes you can provide some level of recognition for my Loan Processor. I had the pleasure of working with Ryann over the past several weeks. We were on a very tight schedule. Ryann was a pleasure to work with throughout the process. She showed great professionalism, knew her process / material exceptionally well, and also understood our position and urgency. It is because of her that I would highly recommend your company to friends and colleagues in the future. If there is anything you can do to recognize her outstanding work and dedication to her customers I would greatly appreciate it. It is well deserved. Read Less
Kindness
Knowledge
Helpfulness
06/28/2019
Today we called to discuss the details of our mortgage with Mr. Cooper. Being new homeowners, we find the process Read More to be overwhelming, but Jae reassured us. He took the time to thoroughly explain every detail and provided valuable information that will only improve our connection with the company. Mr. Jae is a great asset to the Mr. Cooper community and most importantly, to its clients. He was professional, trustworthy, patient and easy to communicate with. After today’s conversation, we have gained much respect and will highly recommend Mr. Cooper to all family and friends. Read Less
Kindness
Knowledge
Helpfulness
05/29/2019
Dear JJ and Shallica. Just a note to thank you for going above and beyond for us to settle this Read More afternoon! We are forever grateful to you both from the creative financing plan to the endless paperwork requirements and finally to the miracle of getting funding! You both were great and we will always be thankful for you both. Read Less
Kindness
Knowledge
Helpfulness
05/19/2019
We just wanted to let you know what a fantastic, kind, patient, knowledgeable man Jason is!! We appreciate him and Read More would have not gone with this loan without his kindness and carefully explaining the process. He deserves a 10 out 10. Read Less
Kindness
Knowledge
Helpfulness
05/09/2019
Hi Shawn. Thank you so very much for all the help you have given me on the processing of my Read More loan. I have had so much to deal with the last two years, that my brain seems to have lost a bit of its ability. Yet you stood by me and got me using my new "computer". Now I can use that knowledge to open up other features of my "computer". Read Less
Kindness
Knowledge
Helpfulness
04/17/2019
I just wanted to let you know what a great job Chris and Steve did working with me through my Read More refinancing of my home. Because of these two gentlemen, the process was totally stress free and I can’t believe how fast it was completed. I have several closings under my belt over the years and I must say that this experience was absolutely the BEST. Both of them explained each and every step so that I knew what to expect and when. They didn’t hesitate to answer my questions no matter how small or off the wall the questions were. I definitely will recommend Mr. Cooper anytime I have someone ask me who to go to for a home loan. Please give my sincere thanks to Chris and Steve for all they did to make this painless and stress-free for me. They are the best. Read Less
1 2 3 5