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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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75 Reviews

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03/20/2019
I would like to compliment two of your employees, Carlos and Kevin for the excellent service they provided during the Read More process of our refinances. Mr. Carlos helped us from beginning to end. He was professional, knowledgeable, prompt and always polite. Mr. Kevin also displayed the same characteristics. This type of professionalism and commitment to the highest level of customer’s satisfaction has to be acknowledged. Having in mind such a pleasant experience with excellent employees like Mr. Carlos and Mr. Kevin, it would be my pleasure to continue doing business with Mr. Cooper and would highly recommend to other customers. Thank you and have a great day. Read Less
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03/18/2019
Hello Randy. I don’t often write these types of letters. However, my Mortgage Professional, Leo, provided such outstanding professional and Read More exceptional customer service I feel compelled to give this feedback. When I called Mr. Cooper, I was planning to refinance my primary residence and roll in my second mortgage. I learned I did not like those numbers. I decided not to do any refi. Then, Leo showed me several ways I could refi my investment properties. I was very skeptical at first but as Leo shared the numbers and benefits with me, I felt comfortable with his deep mortgage knowledge and professionalism. I am extremely satisfied with the refi I completed with Mr. Cooper. During the process, Leo was available to answer any questions, in fact, he checked in with me during the refi process and followed up with me after the refi was complete making sure I was happy, and the process was moving along. I also really found the “YOUR PROPOSED REFINANCE SOLUTION” provide by Leo very useful. Finally, I look forward to doing my next refi with Mr. Cooper and Leo. Thanks for a job well done. Read Less
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02/12/2019
The team at Mr. Cooper was courteous, professional and always willing to help. The entire process was straight forward, completed Read More quickly and efficiently, but yet without my wife and I ever feeling pressured or rushed. Don’t get me wrong, this was a business transaction, but it was like dealing with knowledgeable friends, who look out for your best interests and answer questions with honest and understandable responses. I would like to single out Mr. Tom and Mr. Johnny in particular who, in my opinion, went above and beyond, always on top of things and keeping us informed throughout. Thank you, gentlemen! Having been through mortgages and re-financing before, I can say this was likely the easiest and most painless. I would certainly recommend you to anyone, including family or friends, looking for the services you provide. Read Less
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02/02/2019
It’s been a pleasure to work with Mr. Cooper personnel. I would like to thank especially Nicolas and Fred for Read More their excellent professionalism, dedication and desire to help their customers. They provided excellent support to all my needs and questions. They provided timely and helpful advice regarding purchase and refinancing. They let me know all the important information. They were extremely attentive and listened to all my concerns with a great deal of patience. They also ensured that I received all the information needed. They had a caring approach and they were true professionals. Please accept my gratitude towards them for their speedy, professional and efficient services. I’ll be glad to recommend Mr. Cooper to all the people that I know. Read Less
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01/16/2019
Just want to thank you and let you know how much I appreciated your helping me to refinance my home. Read More Everything went smoothly and quickly. You were always right on top of everything, my questions were answered very satisfactorily. I enjoyed working with you and Linda. I hope that Mr. Cooper has other employees like you, because you are great to work with, you know your “stuff” you are courteous and polite at all times. They are very lucky to have such wonderful people working for the organization. Read Less
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01/09/2019
I’m writing today to let you know how wonderful and easy James and Becki made my refi. They were patient Read More and extremely helpful, always keeping me in the loop about what was going on, answering my thousands of questions, explaining everything thoroughly so that I would understand completely what they needed from me and when. James was just fantastic. It’s too bad everyone can’t be as wonderful as your team!! Read Less
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01/02/2019
My wife and I wanted to take the opportunity to give you some feedback about Lee and how well the Read More loan process went. We found her to be very polite. We are not mortgage smart and with all the questions we asked her, she never once made us feel foolish for not knowing the answer. I know my wife probably asked some of the same questions more than once and I know Lee didn't ever get frustrated. When we left a message either by email or phone, she was quick to respond and didn't leave us waiting for answers. What we are trying to say is this entire refinance was as stress free as anyone could ask for from someone who obviously loves her job and gives her customers excellent service. We are happy with the experience we had with Lee and her handling of this loan. Thanks for listening. Read Less
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11/30/2018
There simply are no superlatives sufficient to thank you for your fantastic service due to my personal situation, you and Read More Angelica took what turned out to be an extremely challenging refinance my house and successfully navigated me through the process to a successful conclusion. In every single step, you proved to be friendly, patient, polite, knowledgeable, professional and consistently available to me. I can't remember the last company I dealt with that returned calls and emails in such a timely manner. Thank you so much for all you did for me and for all of your patience. You have been wonderful since day one, and you can be sure that if I know anyone looking for a loan they will have your name and number from me. Read Less
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