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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I was so surprised at how easy it was. All of the agents I worked with were extremely efficient, patient and kind.

Debra D.

From beginning inquiry to my refinance closing, the entire process was easy to follow, the communication was excellent, and everyone was great to work with. The convenience of doing everything online was exactly what I needed. Thank you!

Debbora W.

We had an amazing experience with Mr. Cooper. They are by far better then all the other lenders out there.

Mauricio R.

I've gone through 4 re-fi's in the last 6 years. This experience was the best, without a doubt. the staff was knowledgeable and communicated well.

Elbert H.

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374 Reviews

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11/07/2018
Every person that I spoke to and worked with for my refinance was knowledgeable, patient, and very helpful. The whole Read More process was stress-free. I am extremely satisfied! Read Less
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11/06/2018
I was so nervous about the loan process. My concerns were eased because everyone was very professional and knowledgeable about Read More services and options that were available. Read Less
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09/30/2018
I inquired about refinancing my old mortgage to lower the interest rate. When I first called Mr. Cooper, the manner Read More in which they replied to the questions that I asked were satisfactory so I went with them. They were sincere in wanting to help and the guidance I received was excellent. Since refinancing, I have experienced a lower payment and a lower interest rate. Mr. Cooper was very helpful, knowledgeable, and truthful. Read Less
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09/24/2018
My experience with Mr. Cooper is the best. The people are very knowledgeable and helps out where needed. Also answered Read More questions and called every day to tell me what was going on and what I needed to send and gave me the information I needed to know. Read Less
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08/17/2018
Great experience, no complaints. From the beginning to the end, everything ran so smoothly. Everyone that I spoke with was Read More informative and knowledgeable, and helpful. Read Less
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08/15/2018
Mr. Cooper has a good reputation. I liked them enough to refinance again. They offered a few options, but I Read More told them really what I wanted exactly, and they tweaked the offers to get what I wanted. Their reps are very professional and quick to respond, they answered all my questions, and checked up on me well if I had any questions. 99% of all that we ever did with Mr. Cooper was via email, so it wasn't interrupting while here at work. They even responded almost instantly to any questions I have. They did either refer me to somebody who knew, sent me copies of forms as needed, clarified or reworded something if it was a little sketchy or confusing to me. I got a little more peace of mind that we got everything done accurately. They listened to my concerns and made sure we got everything clear. Also, I like the saving a bit of money every month and the consolidation. Read Less
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08/15/2018
Mr. Cooper's reps have been very good, very professional, and very knowledgeable.
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08/02/2018
We were so pleased with the outcome of our loan. The loan and processing officers were so nice and knowledgeable.
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