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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I was so surprised at how easy it was. All of the agents I worked with were extremely efficient, patient and kind.

Debra D.

From beginning inquiry to my refinance closing, the entire process was easy to follow, the communication was excellent, and everyone was great to work with. The convenience of doing everything online was exactly what I needed. Thank you!

Debbora W.

We had an amazing experience with Mr. Cooper. They are by far better then all the other lenders out there.

Mauricio R.

I've gone through 4 re-fi's in the last 6 years. This experience was the best, without a doubt. the staff was knowledgeable and communicated well.

Elbert H.

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403 Reviews

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11/07/2018
Every person that I spoke to and worked with for my refinance was knowledgeable, patient, and very helpful. The whole Read More process was stress-free. I am extremely satisfied! Read Less
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11/06/2018
I was so nervous about the loan process. My concerns were eased because everyone was very professional and knowledgeable about Read More services and options that were available. Read Less
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10/31/2018
I wanted to be able to take equity out to fix up my home because now, I have multiple sclerosis Read More and I need different things. I decided to refinance and the reps I dealt with at Mr. Cooper were nice, knowledgeable, and guided me the right way. It was a pleasure to work with them. They made the process simple and very easy for me. Since the refi, I've had my kitchen renovated to make it easier for me and I've had my backyard made in such a way that I would have easier access to it. Mr. Cooper treated me well and they are a really good mortgage company. Read Less
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10/28/2018
Mr. Cooper took over my mortgage from [anther lender]. I called them to refinance when I had to have some Read More money to do some repairs on my home and I liked the person that I talked to. The guy's name was Craig and he was wonderful, so I stayed with them. They were patient, very professional, and very courteous. They were also exceptionally knowledgeable, stayed on top of things, and kept me informed which I am very appreciative of. Other than that, the guidance they gave me was good and because of the mortgage, I got a chance to do the stuff that I wanted to do with my house. I would really recommend Mr. Cooper. Read Less
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10/20/2018
I received a flyer from Mr. Cooper that said I would go for a cash-out refi so they acquired my Read More previous loan from [another company]. I've worked in the financial services industry for over 30 days and I cannot be more impressed with Mr. Cooper's staff's friendliness and knowledge from the first to my last phone call. I was also impressed with the process for getting the application documents to them, their responsiveness and timeliness. They were absolutely first-class professionals. I combined the first and second mortgage into one and saved significantly on the interest rate. I was able to do a little bit of cash-out to help finance some college class. So, I benefited tremendously from Mr. Cooper. I would highly recommend their services. Read Less
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10/19/2018
My experience with Mr. Cooper was excellent and I would recommend them. My loan was given to them and it Read More was transferred back to them last year. Since, I already had my loan with them, I hadn't had any problems with them. I did a refinance and my dealings with their representatives were excellent. Lloyd and Dan were very professional and they have knowledge of what they were talking about. . If I had a question, they answered it. And if I called and I didn't get them, they would call me back. They told me everything that will take place from the beginning to the end. I was very comfortable working with the rep who gave me different options to look at. I went with the best interest rate. And he did give me different options that I could look at, but I liked the option that he gave me best, the first one. The entire process ...was fast. I got good benefits since refinancing as I have started remodeling my home. Read Less
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10/19/2018
With our son in college, we refinanced our old mortgage with Mr. Cooper to pay off our debts. They were Read More our mortgage company already and their representative was fantastic. He was very helpful, knowledgeable, thorough, and thoughtful. If you're thinking about Mr. Cooper, go with them. Read Less
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09/30/2018
I inquired about refinancing my old mortgage to lower the interest rate. When I first called Mr. Cooper, the manner Read More in which they replied to the questions that I asked were satisfactory so I went with them. They were sincere in wanting to help and the guidance I received was excellent. Since refinancing, I have experienced a lower payment and a lower interest rate. Mr. Cooper was very helpful, knowledgeable, and truthful. Read Less
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