WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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09/19/2019
Michael worked very hard in helping me refinance my mortgage. He worked with Marc to ensure that I get theRead More best mortgage to fit my needs. They were always available to answer my calls, emails and concerns. Totally a professional team. Michael was supportive, and honest. He held my hand through the whole process. Both he and Marc worked well past into the evening to make it happen. Mr. Cooper is very fortunate to have such an exceptional team. With great respect, I thank you Michael and Marc. Read Less
09/16/2019
I just wanted to take the time to send my thanks to Mr. Cooper and especially Michael for helping meRead More re-finance my loan with your company. In today's world not enough "good" things are said when people help people. We all too often are quick to say how bad someone or something is so I wanted to be certain my message got across to Mr. Cooper. Michael was very quick to reply to my inquiry and worked efficiently and swiftly to provide me with all my options. His efforts allowed me to lock in at the absolute low point of the market and I could not be any happier. Cassandra was the processor and she was also right on top of her part and got the necessary paperwork and signatures to get this done. She worked closely with me to get the underwriter the information that they required. She pulled together the closing quickly and it went off without a hitch. I hope Mr. Cooper appreciates having people like this representing their company. Please have a great day! Read Less
09/07/2019
At first we were planning to refi with our friend who is a broker and realtor. When I called Mr.Read More Cooper the first time, I got transferred to Mike. His knowledge, expertise, politeness, and just spending time explaining in detail the refi process made my decision to refinance with Mr. Cooper instead. He is so amazing at what he does. David our loan processor, is amazing as well with his communication with us and his knowledge in the loan industry. I highly appreciate the training you did with them. Not every mortgage company has associates like Mike and David who are very passionate at what they do. Please acknowledge them for their hard work and dedication. They deserve it! Thank you! Read Less
09/04/2019
I wanted to take time to commend one of your Mortgage Professionals; Mr. Tom. He took the time to answerRead More my questions, explain the FHA Streamline process and walk me through the paperwork that was needed in order to process my application. In our society today, people are so quick to pass criticism, judgement and blame; but rarely provide compliments, kind words or compassion. The phrase "customer service" has become "taboo" and rarely is shown in the service industry. But Mr. Tom took "customer service" to the next level. His attitude, patience, professionalism, compassion and respect exemplified your company and his character. I would like to extend my gratitude and sincere appreciation to Mr. Tom. He truly is an asset to the Mr. Cooper family and I hope you reward him for his awesome work and his dedication to all the Mr. Cooper customers he comes in contact with. Read Less
08/29/2019
John - I want to thank you for your time and effort on this process for our new loan. YourRead More help to keep things simple and moving forward is greatly appreciated. Read Less
08/22/2019
Thank you so much Lyanne and Shawn for all your help and support with our new home loan! You allRead More were so attentive and always there to answer all our questions! Once again, thank you! Read Less
08/13/2019
Mr. Jae, senior account manager/mortgage professional, was the person that answered the phone when I called Mr. Cooper to inquireRead More about a refinance loan. I liked Jae’s calm voice and a professional demeanor immediately. I was nervous and I didn’t know what to expect. I’m so thankful that Jae was there to help me! There were quite a few bumps in the road during my loan process (which was my fault) and I had personally given up on more than one occasion. Jae, however, never gave up (Thank God)!! He ended up getting me through the entire process via multiple phone calls and emails. Jae even gave me a follow up phone call, after the loan was complete, to make sure I was happy. I cannot thank Jae enough! He truly rescued my financial life!!!! I have been telling all of my friends and family about Jae and Mr. Cooper. Read Less
08/13/2019
Elizabeth, was my loan processor/closing coordinator. Liz was wonderful during my refinance process. She kept me up to speed duringRead More the loan process. Anytime I had a question Liz would get back to me with an answer in a timely manner. I never felt alone or confused like I felt when I made the initial call to inquire about refinance process. I would highly recommend Mr. Cooper to anyone in need of mortgage services. Thank you! Read Less