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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I was so surprised at how easy it was. All of the agents I worked with were extremely efficient, patient and kind.

Debra D.

From beginning inquiry to my refinance closing, the entire process was easy to follow, the communication was excellent, and everyone was great to work with. The convenience of doing everything online was exactly what I needed. Thank you!

Debbora W.

We had an amazing experience with Mr. Cooper. They are by far better then all the other lenders out there.

Mauricio R.

I've gone through 4 re-fi's in the last 6 years. This experience was the best, without a doubt. the staff was knowledgeable and communicated well.

Elbert H.

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374 Reviews

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09/28/2018
Mr. Cooper kept me informed. They let me know what would happen and through phone calls and emails, I was Read More able to understand what was happening. I did a refinance before and I noticed that there was more customer service with Mr. Cooper than previously. They were very attentive in calling and making sure that I understood what was happening now and what would happen next. They stayed in touch all the way and that was helpful and it was a relatively short process. I achieved a lower payment and a shorter term which are the objectives for a refi. I would encourage you to follow through and if you find Mr. Cooper to be competitive, then go for it. Read Less
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09/26/2018
They made it very easy and understandable.
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09/25/2018
Mr. Cooper was very transparent during the entire process of refinancing. They answered any questions within a reasonable timeframe. Read More Matter of fact when they answered it not only was in a timely manner but it was with assurance! If I didn't understand or wanted further explantion, it was given wiithout hesitation. Read Less
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09/25/2018
We had a good time with the lady that we worked with at Mr. Cooper and she was very helpful Read More in solving our issues. Some things about the application process were a little confusing to us but they put it in better terms for us to understand. They came down to our level of not having the knowledge and they were able to explain it better that way. I enjoyed that out of them. They gave us more input than what we thought we were doing then, they suggested that we do something else that would make us better. We were able to have a lower rate since refinancing our loan and people should give Mr.Cooper a try. Read Less
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09/24/2018
My loan processor was very professional and understanding . He was always reachable and set expectation that kept us on track.
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07/26/2018
"I had a loan with Mr. Cooper and since I'm already familiar with them, I decided to refinance my old Read More mortgage with them for home improvement. Also, their offer was competitive. Mr. Cooper's reps were very responsive. Once I talked to them and got the process started, it was pretty straightforward and simple. They made it easy for me to understand and go through. Within the first day, I knew everything that was gonna happen and then it was just a matter of time after that. They arranged for the inspection of the home and took care of everything else. I also didn't have to provide a lot of additional paperwork. It was real easy. Although the last part, we had to wait a certain timeframe for certain things. But the timeframe was not that long. And from the time I called back to them to when we were finally serviced, the process took about five weeks. I was able to get some money out of the refinancing, so it's been like savings for me. The only thing for me is the amount of fees, but my payment didn't increase too much more than what I was already paying. I would recommend Mr. Cooper." Read Less
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07/23/2018
Mr. Cooper had my mortgage before I refinanced. I also looked at another company but I went with Mr. Read More Cooper because of their rep, Tucker. I like him and the way he treated me on the phone. He was a gentleman and he was the best at understanding my lack of knowledge of financial matters. He was very respectful, too, and took the time to really help me. The people from the other companies weren't as good at all. Mr. Cooper's whole process went well and smoothly. But there was a choice that they didn't communicate to me that I wish they had. If I did, I would have been able to get a few thousand in my pocket. And they never consulted me about it. The closing cost was pretty high as well. But everyone was lovely and helpful. Read Less
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06/20/2018
Had two loan people take and talk us through this and we are pleased. They kept us informed and always Read More returned our calls sometimes late in the afternoon. They were most understanding on all our questions. Read Less