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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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75 Reviews

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02/21/2019
While this starts out troublesome, it ends well. I have been very frustrated with Mr. Cooper as a mortgage company. Read More Having purchased my mortgage from another lender a few years back, “escrow” has been taken from extra checks that were written and marked exclusively for additional principle payments every time I made them. (Three plus times!) About three weeks ago, I was ready to “bite my leg off” and pay additional money just to refinance with someone else. However, I had the opportunity to speak with Andre. He listened carefully to my concerns and set up a three-way conversation with the escrow department. I am now in the process of eliminating the escrow portion of my mortgage and I won’t have to refinance at all. This gentleman presented all of the options to me and honestly and sincerely explained which of them was in my best interest. Thanks to Andre, I will not have to refinance. I will be able to stay working with Mr. Cooper and pay off my mortgage in a timely and more affordable fashion. It’s nice to know that there are people with Mr. Cooper who can genuinely have your “best interests at heart." Read Less
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12/27/2018
Luis and I just wanted to take the time to thank you both for all your hard work and support Read More during the purchase of our new home! You were both amazing to work with and we are very grateful to have been able to have you working along side us! Read Less
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11/27/2018
I want to take a moment and recognize Ms. Kathy, who worked with my husband and me throughout our refinance Read More process. We started this new venture a couple of months back, when we realized that it was necessary to combine our two home loans into one (one already being with Mr. Cooper). Our first point of contact was with Mr. David, who went out of his way to ensure we remained with Mr. Cooper by offering a competitive rate. However, it was Kathy who truly made me feel that we made the right decision with Mr. Cooper. She was professional, knowledgeable, and had a clear understanding of our needs. Kathy was also patient and understanding during trying times and really made me feel like we were part of the Cooper family. This is uncommon with other financial institutions. No doubt, she is exceptional beyond words. I have always been a fan of Mr. Cooper but Kathy really made the clip art images on your web page come to life. She is an extension of your outstanding customer service and truly defines how a customer/client should be treated - with respect, honesty, and commitment. Incredibly, it's people like Kathy at Mr. Cooper who soften the monthly blow of mortgage payments ... I actually want to pay my mortgage each month and see the great messages on your site! We just found out that our loan has funded and I can't thank Kathy enough for being the person she is; for making our lives so much easier during this refinance process, and for showing she really cares about us and our financial commitment. She is a gem and I hope she is recognized for her accomplishments. Thank you for having such great people like Kathy on your team! She is amazing! Read Less
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11/20/2018
I want to thank you for having two wonderful, understanding, patient people that work for you. Craig and Long both were Read More amazing. I asked many questions and they both were very kind and made me feel as if I was family. Thank you so very much. Read Less
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08/17/2018
Patti went above and beyond helping us with several snags along the way. Her positive attitude and willingness to help Read More any way possible made this experience a pleasure. Her professionalism combined with a great personality make her a true asset to Mr. Cooper! Read Less
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08/07/2018
We would like to take this opportunity to express to you how satisfied we are with Lee Ann, who was Read More our Loan Processor as we applied for a refinance of our current account with Mr. Cooper. From the initial phone call to the final approval, Lee Ann was courteous, informative, patient and knowledgeable. She answered the many questions that we had. She was very patient with us explaining the necessary paperwork needed and in explaining the steps that would occur in order to complete the application process. She was always very prompt on getting back to us with updated information concerning our application process. Lee Ann was easy to work with and showed genuine interest in helping us accomplish our goal. She is a fine representative of Mr. Cooper. Read Less