WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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09/19/2019
Michael worked very hard in helping me refinance my mortgage. He worked with Marc to ensure that I get theRead More best mortgage to fit my needs. They were always available to answer my calls, emails and concerns. Totally a professional team. Michael was supportive, and honest. He held my hand through the whole process. Both he and Marc worked well past into the evening to make it happen. Mr. Cooper is very fortunate to have such an exceptional team. With great respect, I thank you Michael and Marc. Read Less
08/13/2019
Mr. Jae, senior account manager/mortgage professional, was the person that answered the phone when I called Mr. Cooper to inquireRead More about a refinance loan. I liked Jae’s calm voice and a professional demeanor immediately. I was nervous and I didn’t know what to expect. I’m so thankful that Jae was there to help me! There were quite a few bumps in the road during my loan process (which was my fault) and I had personally given up on more than one occasion. Jae, however, never gave up (Thank God)!! He ended up getting me through the entire process via multiple phone calls and emails. Jae even gave me a follow up phone call, after the loan was complete, to make sure I was happy. I cannot thank Jae enough! He truly rescued my financial life!!!! I have been telling all of my friends and family about Jae and Mr. Cooper. Read Less
05/30/2019
JJ and Lisa. Thank you guys so much for hanging in there and remaining calm during our Nantucket Sleigh RideRead More of getting through this house purchase. Even though things sometimes got tense, I really appreciate how you kept your cool and talked me off the edge at times. I truly think we got the best deal possible from the mortgage side considering our requirements. Thanks again. Read Less
02/21/2019
While this starts out troublesome, it ends well. I have been very frustrated with Mr. Cooper as a mortgage company.Read More Having purchased my mortgage from another lender a few years back, “escrow” has been taken from extra checks that were written and marked exclusively for additional principle payments every time I made them. (Three plus times!) About three weeks ago, I was ready to “bite my leg off” and pay additional money just to refinance with someone else. However, I had the opportunity to speak with Andre. He listened carefully to my concerns and set up a three-way conversation with the escrow department. I am now in the process of eliminating the escrow portion of my mortgage and I won’t have to refinance at all. This gentleman presented all of the options to me and honestly and sincerely explained which of them was in my best interest. Thanks to Andre, I will not have to refinance. I will be able to stay working with Mr. Cooper and pay off my mortgage in a timely and more affordable fashion. It’s nice to know that there are people with Mr. Cooper who can genuinely have your “best interests at heart." Read Less
02/11/2019
I would like to share a recent outstanding experience I had with one of your employees. Her name is Dorene.Read More I retired and wanted to pay off my loan. I had to wait to receive a payment from an IRA account, and I got it on the last day that my payment was due to Mr. Cooper. I was fortunate to get Dorene on the phone to help me, and explained that I wanted to get this payment in that day so that I would not have to pay the next months’ interest. Dorene and I had a nice chat on the phone and she said she would do everything in her power to make sure that the credit was applied that day. She promised to call me the following morning to let me know what happened, Not only did Dorene follow up the next morning, but she was so kind, and really understood what a huge accomplishment the paying off of my mortgage was to me. During our “chat” the day before, I had shared with Dorene that I had been single most of my life, and had purchased this house on my own. Dorene was so empathetic, and really understood how important this step was in my life. It was really great to have her walk me through this final step in the purchase of my house. I felt like she was a part of my celebration! Read Less
12/27/2018
Luis and I just wanted to take the time to thank you both for all your hard work and supportRead More during the purchase of our new home! You were both amazing to work with and we are very grateful to have been able to have you working along side us! Read Less
11/27/2018
I want to take a moment and recognize Ms. Kathy, who worked with my husband and me throughout our refinanceRead More process. We started this new venture a couple of months back, when we realized that it was necessary to combine our two home loans into one (one already being with Mr. Cooper). Our first point of contact was with Mr. David, who went out of his way to ensure we remained with Mr. Cooper by offering a competitive rate. However, it was Kathy who truly made me feel that we made the right decision with Mr. Cooper. She was professional, knowledgeable, and had a clear understanding of our needs. Kathy was also patient and understanding during trying times and really made me feel like we were part of the Cooper family. This is uncommon with other financial institutions. No doubt, she is exceptional beyond words. I have always been a fan of Mr. Cooper but Kathy really made the clip art images on your web page come to life. She is an extension of your outstanding customer service and truly defines how a customer/client should be treated - with respect, honesty, and commitment. Incredibly, it's people like Kathy at Mr. Cooper who soften the monthly blow of mortgage payments ... I actually want to pay my mortgage each month and see the great messages on your site! We just found out that our loan has funded and I can't thank Kathy enough for being the person she is; for making our lives so much easier during this refinance process, and for showing she really cares about us and our financial commitment. She is a gem and I hope she is recognized for her accomplishments. Thank you for having such great people like Kathy on your team! She is amazing! Read Less
11/20/2018
I want to thank you for having two wonderful, understanding, patient people that work for you. Craig and Long both wereRead More amazing. I asked many questions and they both were very kind and made me feel as if I was family. Thank you so very much. Read Less


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