WHAT OUR CUSTOMERS HAVE TO SAY


Jill's testimonial for Coffee With a Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

Everything about buying my new home with Mr. Cooper was very easy and…

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Adrienne’s Story

Refinancing with Mr. Cooper not only helped me afford to send my son to…

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Jill's Story

I just wanted to send a quick note to say how thankful I am to Josh and…

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12/18/2019
Thank you so much for all the wonderful service you provided. Everyone was kind and helpful. We would recommend youRead More to others with the highest standards. Thanks again. Read Less
11/21/2019
I would like to take the time to let everyone know about a special employee, that went way beyond herRead More job to help me. I have been a customer of Mr. Cooper for a long time, back when it was Nationstar. I was selling my house and I was told that my title was not closed properly, when I refinanced my home. So, I began the process of trying to get it resolved. I was sent to numerous departments at Mr. Cooper and even to a title company only to be told that Mr. Cooper would have to resolve the issue. So, I started the process again I was again sent to many people, but no one was able to help me. A lot of time passed, and nothing was getting resolved. My closing date was scheduled, and I could not get an answer. Until, I received a phone call from Hope, she listened to me. I sent her the documents in question, and she began the process. She stayed in contact with me through emails and phone calls. She dug a little deeper and found the source of the problem. She saved me from losing the sale of my home. I am forever grateful for her persistence, kindness and caring spirit to go way and beyond her duties to help me resolve my issue, everyone needs to learn from her. Mr. Cooper is very lucky to have Ms. Hope I am forever grateful to her and I hope she is recognized as being an outstanding employee. Read Less
11/13/2019
Just wanted to let you know how much I appreciated all the hard work and “hand-holding” that Terri has doneRead More over the past several months. She helped me finalize a property acquisition that turned out to be more complex that I originally thought. She guided me through the process with patience and understanding. She is a true asset to your company. Read Less
11/01/2019
My Dad and I wanted to express how awesome Mr. Cooper was during our refinance process. Especially to the employeesRead More Kim and Patti. They both went above and beyond for customer service and we are very pleased. Again, thank you very much, we really can't say it enough and how much we appreciate it! Read Less
11/01/2019
Joel and Fred handled my home loan and closing and did it with the utmost professionalism! They went above andRead More beyond with helping me handle this stressful time! I think they both showed what true customer service should look like and if I could give them 100 stars I would!!! They were both awesome to work with and made this experience so pleasant for me! I want to thank them both so much for how well they handled my application all the way through to the closing! I am in my new home today and I could not be happier! Joel and Fred are outstanding at what they do!!!! Read Less
08/27/2018
I have to say I have never worked with such a prompt, courteous, professional loan officer in my life. LeeRead More went above and beyond to help us with our refinancing and kept us in the loop the whole entire time. She always emailed and called me when I needed reassuring. You have a real keeper and I just want to say it was a real privilege having her on our side. Read Less
08/23/2018
I am not a person who usually takes time to commend good customer service as I feel it should beRead More expected. However, I have to call out two VERY exceptional employees of yours. Valencia and Jason. I just refinanced, first time ever, and they assured me it was in my best interest and made the process SEAMLESS!!!!. The communication was prompt and the details were impeccable.I do hope that you take the time to commend these two employees on a job well done! Like I stated I always feel it should be expected to be polite and prompt and treat people with respect but this was above and beyond any and all of my expectations. You are doing things right at Mr. Cooper. Job well done!! Read Less
08/18/2018
I just wanted to take the opportunity to tell you how great my experience has been with Tucker and LorenaRead More throughout my refinancing process. Tucker was so helpful in explaining all of my options and helping me understand the terminology, as well as weighing out the cost and benefit of all of my options. He and Lorena walked me through the entire process and were always available to answer my questions. Lorena went above and beyond to help get all of the needed documents to close on time. These two are invaluable assets to your company and customers! Read Less