WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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12/18/2019
Thank you so much for all the wonderful service you provided. Everyone was kind and helpful. We would recommend youRead More to others with the highest standards. Thanks again. Read Less
11/21/2019
I would like to take the time to let everyone know about a special employee, that went way beyond herRead More job to help me. I have been a customer of Mr. Cooper for a long time, back when it was Nationstar. I was selling my house and I was told that my title was not closed properly, when I refinanced my home. So, I began the process of trying to get it resolved. I was sent to numerous departments at Mr. Cooper and even to a title company only to be told that Mr. Cooper would have to resolve the issue. So, I started the process again I was again sent to many people, but no one was able to help me. A lot of time passed, and nothing was getting resolved. My closing date was scheduled, and I could not get an answer. Until, I received a phone call from Hope, she listened to me. I sent her the documents in question, and she began the process. She stayed in contact with me through emails and phone calls. She dug a little deeper and found the source of the problem. She saved me from losing the sale of my home. I am forever grateful for her persistence, kindness and caring spirit to go way and beyond her duties to help me resolve my issue, everyone needs to learn from her. Mr. Cooper is very lucky to have Ms. Hope I am forever grateful to her and I hope she is recognized as being an outstanding employee. Read Less
11/13/2019
Just wanted to let you know how much I appreciated all the hard work and “hand-holding” that Terri has doneRead More over the past several months. She helped me finalize a property acquisition that turned out to be more complex that I originally thought. She guided me through the process with patience and understanding. She is a true asset to your company. Read Less
11/01/2019
My Dad and I wanted to express how awesome Mr. Cooper was during our refinance process. Especially to the employeesRead More Kim and Patti. They both went above and beyond for customer service and we are very pleased. Again, thank you very much, we really can't say it enough and how much we appreciate it! Read Less
11/01/2019
Joel and Fred handled my home loan and closing and did it with the utmost professionalism! They went above andRead More beyond with helping me handle this stressful time! I think they both showed what true customer service should look like and if I could give them 100 stars I would!!! They were both awesome to work with and made this experience so pleasant for me! I want to thank them both so much for how well they handled my application all the way through to the closing! I am in my new home today and I could not be happier! Joel and Fred are outstanding at what they do!!!! Read Less
09/24/2019
I would like to thank Shawn for all the help he gave me on getting this loan approved. He isRead More very professional in his line of work. Also a big thank you to James for helping me on my loan. These are two very good employees that work with Mr. Cooper. They went above and beyond on helping me with this loan. Thank you all very much. Read Less
09/20/2019
Just wanted to mention that Robert really really rocked customer service today. He zoomed in and gave me exactly whatRead More I wanted in near zero time. I think he is the first Mortgage Professional at Mr. Coper that I have spoken with, so what a great first impression. I work for a large Software Company and can only hope that we can be so good with customers. Read Less
07/09/2019
Hello Alison. I wanted to reach out to tell you how GREAT Kathy is. I was scared to refinance myRead More mortgage because it is something I have never done before. Kathy really went above and beyond to explain how things work. She really helped me understand how the process was throughout the whole loan process. I can’t thank her enough for just being so patient with me and talking to me like a person. She is so genuine and the customer service is Fantastic! I wanted you to know, she is awesome and can really teach others how it is done. Thank you so much for taking the time to read this and she is AWESOME! Read Less