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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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127 Reviews

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07/09/2019
Hello Alison. I wanted to reach out to tell you how GREAT Kathy is. I was scared to refinance my Read More mortgage because it is something I have never done before. Kathy really went above and beyond to explain how things work. She really helped me understand how the process was throughout the whole loan process. I can’t thank her enough for just being so patient with me and talking to me like a person. She is so genuine and the customer service is Fantastic! I wanted you to know, she is awesome and can really teach others how it is done. Thank you so much for taking the time to read this and she is AWESOME! Read Less
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06/25/2019
Hi Shawn. I would like to personally thank you for the outstanding service you provided throughout the process. I was Read More so impressed with how ‘easy’ and stress free the process was. Read Less
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06/19/2019
Dear Jay Bray. I received your correspondence and I'd like to say, "It has been a true adventure purchasing, and Read More finally paying off a mortgage." This milestone has been shared with friends and family. Your services were flawless and your responses were swift. I would recommend Mr. Cooper to all who would listen. Read Less
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06/06/2019
Hi Rod. I just gave you a huge kudos on my FB page with your information! You’ve been so awesome Read More to work with that I’m using my social media to create a win win! I hope you get lots of business and my friends and family get a better deal! Many, many thanks. Read Less
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05/29/2019
Dear JJ and Shallica. Just a note to thank you for going above and beyond for us to settle this Read More afternoon! We are forever grateful to you both from the creative financing plan to the endless paperwork requirements and finally to the miracle of getting funding! You both were great and we will always be thankful for you both. Read Less
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05/21/2019
I would like to extend KUDOS to James and Daniel on all their efforts and hard work getting me refinanced. Read More Their service was beyond top notch! Even when things seemed impossible they exhausted all resources to get the job done, and showed true dedication to the love of their job. I know the many calls and messages isn't easy, but these two made everything smooth and stress free. I can truly state that I am a Mr. Cooper client for life (well 30 years for sure :))Thank you again for all the hard work, time and efforts, know that you made someone's DREAM!!!:) Read Less
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05/02/2019
My husband and I wanted to reach out directly regarding our Mr. Cooper experience. Mr. Cooper provided us with the Read More very best team to assist in our closing.
  • Jason worked with my family for months to get us pre-qualified; he was patient when there were delays in getting the official offer signed.
  • He did a great job walking us through the process and making us feel comfortable.
  • He stayed engaged in our closing until the funds were approved and dispersed.
  • Jason earned our trust and stayed right there with us when transitioning our file over to Nick.
  • Nick took over our file without any transition slow down or loss of momentum.
  • Nick walked us through every step of the process and made us feel secure about the entire process.
  • He never missed a single detail of our file. He knew exactly where we were in the process and what was needed to keep moving us towards closing.
  • Nick stayed late…very late several times to make sure our deal stayed together.
  • Nick came in early numerous times to ensure our file was ready for the next step in the approval process.
I could go on and on about these two amazing employees. They were remarkable in their knowledge of the business and the process, but more importantly they got to know us and worked incredibly hard to make our vacation home a reality for my family. We have had several loans with Mr. Cooper and believe it is a great institution; Nick and Jason reminded us that institutions are great because of their employees. We are grateful to Nick and Jason for making this happen for our family. This purchase was more than just buying a vacation house; Nick and Jason helped us to ensure wonderful memories will be made for our children, our parents, and our friends! Please make sure Nick and Jason are recognized for their outstanding work and for making Mr. Cooper a great institution. Read Less
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03/14/2019
Dear Mr. Bray. I had to send a thank you for the excellent work and cooperation I received from Brandy. Read More She assisted me with my escrow problem and was more than professional in helping me achieve my goal. Brandy is a gem and an employee that certainly is worthy of praise and appreciation. In my eyes she makes Mr. Cooper a lender above all others. In today's world it is hard to get someone to listen to you much less achieve success in granting a solution to what has been an ongoing problem for me. I am grateful for the speedy help and conclusion to my request. Not to keep repeating myself, but, Brandy should be singled out for her efforts and assistance in handling problem requests with accuracy and speed. She should be acknowledged for her fine service to your company, customers, and to you. Thank you so much again I appreciate all that has been accomplished. A huge weight has been lifted off my shoulders. Read Less
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