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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I was so surprised at how easy it was. All of the agents I worked with were extremely efficient, patient and kind.

Debra D.

From beginning inquiry to my refinance closing, the entire process was easy to follow, the communication was excellent, and everyone was great to work with. The convenience of doing everything online was exactly what I needed. Thank you!

Debbora W.

We had an amazing experience with Mr. Cooper. They are by far better then all the other lenders out there.

Mauricio R.

I've gone through 4 re-fi's in the last 6 years. This experience was the best, without a doubt. the staff was knowledgeable and communicated well.

Elbert H.

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374 Reviews

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08/15/2018
The Mr. Cooper reps were very responsive and the person who did my loan answered the phone every time I Read More called. They always got a live person, which was amazing. I was very impressed. It was a great experience and I even wrote an email to the person's boss that I worked with to commend her for her great work. Read Less
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05/21/2018
From beginning inquiry to my refinance closing, the entire process was easy to follow, the communication was excellent, and everyone Read More was great to work with. The convenience of doing everything online was exactly what I needed. Thank you! Read Less
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05/21/2018
It was a pleasure to work with your staff. Just might buy another place so I can work with everyone Read More again.Happy Holidays. Read Less
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05/07/2018
I had a loan with a different company and it was transferred to Mr. Cooper. I was their customer for Read More many years and then recently, I wanted to take advantage of the HARP program and better interest rates. I started putting out requests through various channels and thought I'd give Mr. Cooper an opportunity to meet or beat those existing offers. And they did really well in beating the offers that I had from other lenders, so did a refinance with them. It was very fast and efficient, and really beyond expectations at every level. I hadn't done a refinance in a long time, so I suppose some of that is the industry's advancing technology, but it was seamless and perfect as I could hope for. Read Less