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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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134 Reviews

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09/07/2019
At first we were planning to refi with our friend who is a broker and realtor. When I called Mr. Read More Cooper the first time, I got transferred to Mike. His knowledge, expertise, politeness, and just spending time explaining in detail the refi process made my decision to refinance with Mr. Cooper instead. He is so amazing at what he does. David our loan processor, is amazing as well with his communication with us and his knowledge in the loan industry. I highly appreciate the training you did with them. Not every mortgage company has associates like Mike and David who are very passionate at what they do. Please acknowledge them for their hard work and dedication. They deserve it! Thank you! Read Less
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06/21/2019
I wanted you to know how great Angie was to work with. Angie was always in a great mood and Read More answered all of my questions and concerns in a timely manner. Angie's job isn't the easiest with all the documents she has to get from people, but she always was upbeat and made the process as smooth as possible. Thanks Angie for your hard work. I hope to do business in the future with her. Read Less
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06/12/2019
Hello Christopher. I don’t often take the time out to write these letters (unfortunately) but today I had to inform Read More you about what a great experience I had this time around refinancing my home. The improvements made within the system such as Loan Tracker are very efficient and all the people I dealt with were always pleasant and got the job done. Especially my go to man Dan, can’t say enough about this guy. His personality and experience make him a true asset to your company. I run a family owned business that’s been around over 50 yrs and people like Dan are who I choose to surround myself with. There was not one problem or obstacle that I don’t think he could not handle. I’m looking for an investment property at the moment and when I find what I’m searching for I wouldn’t hesitate to use the same people, including Xuan as well she was just as efficient and pleasant as Dan. Just felt you should know I always like when customers give me their feedback. Read Less
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06/05/2019
Good Morning Mrs. Douazong. Mickey and I wanted to send this note to let you know how blessed we feel Read More to have had such an amazing person as you, who treated us from our first phone call with such pleasantness, respect, and patience. You explained the process step by step and we never felt as though there was any surprise because you had already told us what to expect and always followed up with an email. I know people have different learning styles and some read and understand, some listen and get it, but you made sure we understood the process. You never made us feel less than because of the question which some may think are stupid questions, Mrs. Douazong, we felt comfortable enough with you and trust what we were being told as you guided us from application to closing. We will forever be so grateful for you being the one to take our first phone call and to introduce us to this amazing company, Mr. Cooper and making our dream come true. We bought a home that we love, to God be the glory. You represent Mr. Cooper well and we know any potential buyer or previous buyers feel blessed that you were the Loan Officer they will have and have had to work with. Again thank you for making us feel as though we were your most special clients. May God continue to bless you and keep you and give you the desires of your heart is our prayer. Read Less
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05/29/2019
Thank you Shawn for making our experience pleasant!!! We love our new home. 😊🏡 Thanks again.
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05/17/2019
Thanks again for all your help. This process has been refreshingly simple and very efficient. Nice working with you.
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04/02/2019
Hi Becki and John. I can’t thank you enough for all of your support during this process. You were exceptional! Read More If there is somewhere that I can give feedback on your service I would be very happy to share. Thank you again for everything. New kitchen coming! Take care. Read Less
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04/02/2019
As you know, buying a new home is both exciting and terrifying at the same time - I find it Read More absolutely necessary to take the time to send a message regarding our Mr. Cooper experience. When my husband and I decided to purchase a new home we contacted our current lender, Mr. Cooper, and we couldn’t be happier that we did!! From our very first phone call, Chris was outstanding! Chris exudes a level of professionalism, knowledge and patience that is unsurpassed. His very pleasant personality put me at ease with every conversation and he immediately earned my trust so I just knew (because he promised) that he would do everything in his power to close our loan. Chris was extremely responsive to our requests and questions at all times of the day including weekends from the pre-qualification phase right through conditional approval! I am thankful not only to Chris, but also to Chelsea, his assistant. I know she was working hard behind the scenes to make things happen! And to Julianne, how fantastic! She accomplished the biggest challenge of all, building our file and getting it through the underwriting process. What a job she had to do, and all the while she was so pleasant and kind. With every request she was thorough and had no problem explaining the finite details and talking through best/worst case scenarios. I truly felt as though she was as excited about the outcome as we were! From the outset we were challenging – and yet, here we are, all moved in!! Kudos to the team! Read Less
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