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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Sandy's Story

A simple life is a happy life, or so they say. Life tends to be…

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Janie's Story

We all know that love makes the world go ‘round, but there’s another essential, driving…

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75 Reviews

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02/16/2019
I just wanted to take a moment to thank you for the excellent work by one of your employees—Joanna. My Read More husband and I applied for a refinance/VA loan with Mr. Cooper. We could not be happier with how things worked out for us. Joanna was so helpful, communication was consistently excellent and she assisted with getting the process done quickly when we asked to close by the end of the year. We were also very happy with Lisa who we also worked on this loan with Mr. Cooper has made the process a positive experience so thank you. Read Less
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02/04/2019
My wife and I recently refinanced with Mr. Cooper. We worked with Scott and Duke and I just want to Read More express our gratitude for the excellent service we received from start to finish. From the first phone call to the last email we were kept abreast of all the details or our new loan. We never felt forgotten and always felt like they both had our best interest in mind. Kudos to Mr. Cooper for having such excellent talent! Read Less
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02/02/2019
It’s been a pleasure to work with Mr. Cooper personnel. I would like to thank especially Nicolas and Fred for Read More their excellent professionalism, dedication and desire to help their customers. They provided excellent support to all my needs and questions. They provided timely and helpful advice regarding purchase and refinancing. They let me know all the important information. They were extremely attentive and listened to all my concerns with a great deal of patience. They also ensured that I received all the information needed. They had a caring approach and they were true professionals. Please accept my gratitude towards them for their speedy, professional and efficient services. I’ll be glad to recommend Mr. Cooper to all the people that I know. Read Less
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02/01/2019
Jon, I received your very nice message. Working with both you and Shawn was like working with family. Two very Read More kind, patient, helpful yet very business-like gentlemen. Even when I became a little stressed dealing with all the info needed by Underwriters, you and Jon stayed very patient. You don't find this very often in the work place. I've worked customer service for 30 years so I really appreciate working with good people and you guys are a class act. We closed and not one issue. Thank you both very much. Hard work pays off. Have a great year. Read Less
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01/31/2019
I just wanted to pass along my very positive experience I had with Scott as he guided me through the Read More VA refinancing process. From the start, he had a positive attitude and showed himself to be very knowledgeable about the details of the process and made sure I understood everything, was very responsive to any of my questions and went out of his way to assist me if necessary to ensure a successful closing. It was a pleasant experience! Read Less
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01/17/2019
I just wanted to send you a message to thank the CEO for having the vision to create a mortgage Read More company that is so customer friendly. Mr. Cooper is light years ahead of every other mortgage company I've dealt with in the past. Your online loan center is easy to access and visually appealing! Paying my bill is simple now and takes almost no time. The communications that I have received from you have been timely, friendly and easy to understand. I'm SO HAPPY with Mr. Cooper. Read Less
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01/15/2019
Thank you so much for all of your help. We have bought and refinanced many times in the past. You Read More have made this a smooth experience. Flawless and painless. Thank you and Kyle for your quick feedback, your ability to make me believe I am a priority and allowed me to feel you were always working in my family's best interest. Read Less
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01/02/2019
I just refinanced with Mr. Cooper and just want to let you know everything went perfect. I was dealing with Read More Dan, Tamara, and Leah throughout the whole process. They were AWESOME!! I will spread the word and hopefully send more business your way. Read Less