WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I was so surprised at how easy it was. All of the agents I worked with were extremely efficient, patient and kind.

Debra D.

From beginning inquiry to my refinance closing, the entire process was easy to follow, the communication was excellent, and everyone was great to work with. The convenience of doing everything online was exactly what I needed. Thank you!

Debbora W.

We had an amazing experience with Mr. Cooper. They are by far better then all the other lenders out there.

Mauricio R.

I've gone through 4 re-fi's in the last 6 years. This experience was the best, without a doubt. the staff was knowledgeable and communicated well.

Elbert H.

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134 Reviews

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10/11/2018
Mr. Cooper has a good reputation. I liked them enough to refinance again. They offered a few options, but I Read More told them really what I wanted exactly, and they tweaked the offers to get what I wanted. Their reps are very professional and quick to respond, they answered all my questions, and checked up on me well if I had any questions. 99% of all that we ever did with Mr. Cooper was via email, so it wasn't interrupting while here at work. They even responded almost instantly to any questions I have. They did either refer me to somebody who knew, sent me copies of forms as needed, clarified or reworded something if it was a little sketchy or confusing to me. I got a little more peace of mind that we got everything done accurately. They listened to my concerns and made sure we got everything clear. Also, I like the saving a bit of money every month and the consolidation. Read Less
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10/11/2018
Refinancing with Mr. Cooper was easy and their reps were very informative. Both Ashley and Jason were very nice too. Read More And since I already had a mortgage through them, the application process was a piece of cake. I just had to send them my tax statement. Since working with Mr. Cooper, I was able to eliminate some debts. I would definitely recommend them. Read Less
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10/11/2018
Mr. Cooper sent me a letter and some representative from the company called me and asked if there was anything Read More they could help me with. I told them that I needed a lower interest rate. Since it was already financed by them and they were available, I didn't see any need to go to another company. They told me what I could do and what was available to me. They also seemed very knowledgeable about what they were doing and they were helpful. Most people are kind of short with you sometimes with businesses but they were courteous in explaining things to me. Read Less
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10/11/2018
I had debt five years ago and it was time to refinance my mortgage since I needed to get a Read More few things done around the house. Everything was wonderful and the communication was great. All in all, refinancing made things a lot easier on me. Read Less
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10/11/2018
I was interested in refinancing my old mortgage and I inquired about it with Mr. Cooper. Their reps were very Read More good to work with and I loved the way they treated their customers. They were also very polite, patient, and accessible. They explained everything to me in a way that I understood it all and they made it very simple. Refinancing with Mr. Cooper paid off a lot of my bills and I have recommended them to somebody that also had Mr. Cooper handling their mortgage. They were very happy when they refinanced with Mr. Cooper and it's good to be able to refer somebody and have confidence in them. Read Less
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10/11/2018
Several years ago, I was shopping for mortgages and I had a mortgage with Mr. Cooper. Then, I did some Read More major remodeling in this house and I thought of pulling a little money and doing it again. I checked the rates of other companies but it was a no-brainer. So, I went ahead and pulled the trigger with Mr. Cooper. I worked with two mortgage professionals and they were Johnny-on-the-spot. They answered any questions I had and kept in touch with me throughout the process. I've been in the finance world myself for 50 years and it is nothing new for me. My experience with Mr. Cooper was nothing but positive. Read Less
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10/11/2018
I'm a repeat customer at Mr. Cooper. I received a letter in the mail about a cash-out and I took Read More advantage of it. I also wanted to stay with the same person so I went with them again. Everybody was kind, polite and thorough. Everything was great. Read Less
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10/11/2018
We had some bills we wanted to pay off and had to fix up our home. When we refinanced our Read More old mortgage with Mr. Cooper, our current mortgage holder, everybody was very helpful. They helped us decide what we wanted to use and it didn't take very long, so it was nice. Since refinancing our loan, we were able to do what we needed to do and we took a smaller term to get it paid off quicker. Read Less
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