WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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127 Reviews

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08/29/2019
John - I want to thank you for your time and effort on this process for our new loan. Your Read More help to keep things simple and moving forward is greatly appreciated. Read Less
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08/22/2019
Thank you so much Lyanne and Shawn for all your help and support with our new home loan! You all Read More were so attentive and always there to answer all our questions! Once again, thank you! Read Less
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08/13/2019
Mr. Jae, senior account manager/mortgage professional, was the person that answered the phone when I called Mr. Cooper to inquire Read More about a refinance loan. I liked Jae’s calm voice and a professional demeanor immediately. I was nervous and I didn’t know what to expect. I’m so thankful that Jae was there to help me! There were quite a few bumps in the road during my loan process (which was my fault) and I had personally given up on more than one occasion. Jae, however, never gave up (Thank God)!! He ended up getting me through the entire process via multiple phone calls and emails. Jae even gave me a follow up phone call, after the loan was complete, to make sure I was happy. I cannot thank Jae enough! He truly rescued my financial life!!!! I have been telling all of my friends and family about Jae and Mr. Cooper. Read Less
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08/13/2019
Elizabeth, was my loan processor/closing coordinator. Liz was wonderful during my refinance process. She kept me up to speed during Read More the loan process. Anytime I had a question Liz would get back to me with an answer in a timely manner. I never felt alone or confused like I felt when I made the initial call to inquire about refinance process. I would highly recommend Mr. Cooper to anyone in need of mortgage services. Thank you! Read Less
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08/12/2019
Mike - I wanted to send you a message to let you know how much I appreciate all the help Read More you gave me with my refinance. As I told you all along, I would not have finished this loan with your company if It had not been for your help and patience. Mr. Cooper is lucky to have you on their team and I will make sure that they know that. You are a devoted employee who should be honored. Read Less
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08/02/2019
My wife and I have been with Mr. Cooper for some years now, and we have always enjoyed being a Read More customer of Mr. Cooper. In the past few months, my wife and I were considering refinancing our home to pay off some debt, but we were not looking forward to it because normally doing any kind of loan of any kind is a hassle, headache, and just something that you do not want to deal with. After much consideration and discussion, we decided to go through with it...I’m so glad we did!!! We had the best loan officer in Michael, he was very professional, punctual, on top of everything, never failed to respond to me if he missed a call, or email. My wife and I loved being with Mr. Cooper, but now we are even more thankful to be with Mr. Cooper, and that can be credited to Michael! He is an awesome employee, and should be recognized as such. We are very happy with the service we were given. Read Less
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07/23/2019
Cathy. I appreciate your and Josh’s help in pulling this together. You guys did a fantastic job! This is the Read More second time I used Mr. Cooper (previously did a refi) and both times the process was very efficient. Read Less
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07/22/2019
Thank you to everyone for getting my refinance closed. I am saving money each month and that is great news Read More for me. I will be sending Mr. Cooper more business. Read Less
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