We just want to take this opportunity to let you know how much Henry and I appreciate the way Mr. Frank and Mr. Tucker helped us through the refinancing process of our home. We recently closed on the transaction and the courtesy and commitment they showed, helped us to navigate through what could have been a stressful journey. Both Frank and Tucker were professional, friendly and reassuring. We were informed every step of the way as to what was needed, what was received and the status of our refinance. Whenever we called with a question and they were not available, the called was promptly returned. Henry and I felt it was important for you to know that these men created an atmosphere of calmness. So often people are so quick to complain if they receive bad service, yet when they receive good service, they say nothing. So to change that paradigm, we are sending you this note to let you know that we commend both men for a job well done. We truly appreciate the exemplary services that were rendered by two professionals who represent Mr. Cooper.
This is not a commitment to lend. All loans are subject to credit and property approval. This offer is non-transferable and may not be combined with any other mortgage offer. Advertised offer is subject to change. If a personal code is present on the advertised offer, you must provide such code to claim the offer. We may gather information about you including, but not limited to, credit bureau information, information for verification of income, information for appraisal and verification of property being used for collateral. We also verify your identity. Income, assets, and debt must meet eligibility requirements as established by Government and/or Lender guidelines.