• Home
  • Star Rating: Five

WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

Read More..

Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

Read More..

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

Read More..

SUBMIT YOUR MR. COOPER STORY



127 Reviews

Kindness
Knowledge
Helpfulness
Write A Review
Kindness
Knowledge
Helpfulness
11/20/2018
I want to thank you for having two wonderful, understanding, patient people that work for you. Craig and Long both were Read More amazing. I asked many questions and they both were very kind and made me feel as if I was family. Thank you so very much. Read Less
Kindness
Knowledge
Helpfulness
11/15/2018
I wanted to take a moment and let you know how well Lee handled our loan processing with Mr. Cooper. Read More We refinanced and had a cash out amount. Lee gathered all the paperwork and took the time to explain everything in detail. She was expeditious in asking and returning paperwork. She interfaced well though email as well as by phone. Even when I overlooked a final signature she caught my error and walked me through resolving it in the nick of time. I think Lee is a valuable, integral employee. It was a pleasure to work with her. Read Less
Kindness
Knowledge
Helpfulness
10/27/2018
My name is Diana, I have a mortgage with Mr. Cooper. Ralph recently helped me refinance my mortgage. I wanted Read More to take a moment to express my gratitude of Ralph and Mr. Cooper. Ralph made the whole process smooth and easy. He was extremely responsive, helpful, informative and most of all pleasant. It's not always when you work with someone like Ralph. He was totally committed to help me achieve my goals of getting my refinance so I can consolidate my debt. I closed on the mortgage and I couldn’t thank Ralph enough. He is truly an asset to your organization. I am also appreciative of Mr. Cooper, I appreciate a financial institution who invests in the quality of their people for its customers. I received an exceptional experience with my refinance. Thank you Mr. Cooper and thank you Ralph for making my goals happen. Read Less
Kindness
Knowledge
Helpfulness
10/26/2018
I am truly grateful to have had such a wonderful person on my team. Mr. Duke helped me through the Read More process with flying colors. Although I never met him in person, he gave me 100% assurance that all information, documents, personal attachments or anything needed for communication would be secured and protected. His professionalism and expertise were highly effective and appreciated. I would definitely recommend his service to all those who are in need of his service. I thank the entire Mr. Cooper staffers. Read Less
Kindness
Knowledge
Helpfulness
10/21/2018
Good morning Mr. Mike. I am sorry I haven't even thanked you and KaVang for helping us with our refinance Read More on our home. I just want to let you know Robert and I truly appreciate all the help both you and KaVang gave us during the loan process. This was the quickest loan I think we have ever received. Thanks for taking the time to help us understand all the paperwork and being so patient with us. I especially thank you for changing the loan from FHA to Conventional at the last minute, I know that was probably a lot of work but, you both made us feel comfortable and didn't get impatient with us. The convenience of the signing was also appreciated. We will definitely recommend your company to anyone we know who is looking into a loan or refinance. Thanks again, it was a pleasure working with you both. Read Less
Kindness
Knowledge
Helpfulness
10/18/2018
One of my mantra's is to give credit where credit is due. So this letter is not the result of Read More getting a mortgage approved but just to express my appreciation and thanks to Jonathan and Dow. Both of them were instrumental in helping me through the compliance mortgage process. They were very informative, diligent and comprehensive in keeping me up to date during this process. They were knowledgeable and pleasant to talk to and if nothing else they both are a great part of Mr. Coopers employment team. Read Less
Kindness
Knowledge
Helpfulness
10/18/2018
Dear Andrew and Ginger. I am writing to thank you again for your efforts with respect to my loan application Read More with Mr. Cooper. I much appreciated your prompt and considerate responses to all of my questions throughout the process. I also might have given up if it weren't for the encouragement of Andrew in the initial phase of the loan. I know that this is all part of your job but I do think that you are both very good at it. I will recommend your services to my friends. Read Less
Kindness
Knowledge
Helpfulness
10/17/2018
I just wanted to write a quick note to tell you how perfectly satisfied I was with the refinancing of Read More my loan. Kevin could not be more professional and helpful to help me navigate the process. His communication was excellent! If I live forever, I will keep doing it every couple of years when I need some improvements, lol! Read Less