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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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127 Reviews

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01/08/2019
It is with greatest pleasure that I take this opportunity to give my feedback on the performance of two amazing Read More professionals on the Mr. Cooper team, Tiffany and Nikki. When I spoke with Tiffany, I quickly realized that she brought something very special to the table in taking the time to understand my goals and what it would take to accomplish those goals from a refinance of my loan. I felt I was in good hands to work with someone very professional and who was quick to respond to all questions I had along the journey. When the time came that my file was passed along to Nikki, I was happy to find out that she, too, is a professional who is very caring for her client and she took every effort to make sure the process proceeded timely and smoothly. Through my 65 years I’ve owned several homes, and I can never remember one purchase or refinance experience as pleasant as with Mr. Cooper. In addition to the positive experience of working with both Tiffany and Nikki, I have to say that Mr. Cooper stands alone in the opportunity to stay on top of the latest status of the loan process through the Loan Tracker! Simply put, what an amazing tool! It was so easy to always know what was happening in the process and to be able to know what was needed in the way of documentation from me and the easy process of uploading required documents. I don’t know how it could have been made easier or more straightforward. Mr. Cooper, I think you’re on to something very unique and amazingly helpful to your clients with the website in general, and especially the Loan Tracker. Keep up the great work! I’m certain many other customers are as happy as I am with this innovative website and its ability to give its customers an opportunity to stay on top of their loan in many aspects. I suppose by now you must know I’m a happy girl with the whole experience! Five stars, team! Thanks to all, especially Tiffany and Nikki, for your great job, ladies. In your professional capacity, you still had a very special way of communicating your down-to-earth wonderful personalities that made me feel like a part of the Mr. Cooper family. I felt my business was both appreciated and wanted. I look forward to my continued relationship as a part of the Mr. Cooper family. Read Less
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12/28/2018
My husband and I worked with James at Mr. Cooper to refinance our home. The process was easy and non Read More stressful. We were always kept informed of the process and if there was additional information required. The process went as promised. Thanks to James and Mr. Copper. Read Less
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12/27/2018
Luis and I just wanted to take the time to thank you both for all your hard work and support Read More during the purchase of our new home! You were both amazing to work with and we are very grateful to have been able to have you working along side us! Read Less
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12/07/2018
It has been an absolute pleasure working with Duke and Randy on a re-finance for our rental property. The process Read More was extremely smooth and efficient. They provided assistance, guidance and updates every step of the way. We knew the status of the loan at any given point or if there were any additional information needed from us. They are very thorough and detailed oriented. I will not hesitate to work with Duke and Randy in the future. I will also recommend them to anyone looking for a home loan. Read Less
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11/30/2018
There simply are no superlatives sufficient to thank you for your fantastic service due to my personal situation, you and Read More Angelica took what turned out to be an extremely challenging refinance my house and successfully navigated me through the process to a successful conclusion. In every single step, you proved to be friendly, patient, polite, knowledgeable, professional and consistently available to me. I can't remember the last company I dealt with that returned calls and emails in such a timely manner. Thank you so much for all you did for me and for all of your patience. You have been wonderful since day one, and you can be sure that if I know anyone looking for a loan they will have your name and number from me. Read Less
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11/28/2018
I know when something goes wrong, people complains loud and clear, but when something goes right, we are slow to Read More acknowledge it. So the favor is; elevate this to the highest level you can within your company. From the first time Joey had contacted me and right through the completion of the project, he was always there for us. It became evident to us that he cares about the customer and has the patience to deal with us. Just an outstanding person. I had my doubts about doing a refi over the phone/internet but Joey had made everything so seamless and easy. Mr. Cooper is very lucky to have a Joey on their team. Top 5 best customer service experience I have dealt with! Read Less
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11/27/2018
I want to take a moment and recognize Ms. Kathy, who worked with my husband and me throughout our refinance Read More process. We started this new venture a couple of months back, when we realized that it was necessary to combine our two home loans into one (one already being with Mr. Cooper). Our first point of contact was with Mr. David, who went out of his way to ensure we remained with Mr. Cooper by offering a competitive rate. However, it was Kathy who truly made me feel that we made the right decision with Mr. Cooper. She was professional, knowledgeable, and had a clear understanding of our needs. Kathy was also patient and understanding during trying times and really made me feel like we were part of the Cooper family. This is uncommon with other financial institutions. No doubt, she is exceptional beyond words. I have always been a fan of Mr. Cooper but Kathy really made the clip art images on your web page come to life. She is an extension of your outstanding customer service and truly defines how a customer/client should be treated - with respect, honesty, and commitment. Incredibly, it's people like Kathy at Mr. Cooper who soften the monthly blow of mortgage payments ... I actually want to pay my mortgage each month and see the great messages on your site! We just found out that our loan has funded and I can't thank Kathy enough for being the person she is; for making our lives so much easier during this refinance process, and for showing she really cares about us and our financial commitment. She is a gem and I hope she is recognized for her accomplishments. Thank you for having such great people like Kathy on your team! She is amazing! Read Less
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11/25/2018
My wife and I recently refinanced our mortgage with Mr. Cooper and I have to say that Tucker made the Read More entire process smooth, stress-free, and fast. He is certainly a great asset for your team and a great ambassador for Mr. Cooper. Tucker was there to guide, direct or remind us whenever we needed him. I will certainly recommend Mr. Cooper and Tucker to family and friends who are considering refinancing events. I am very happy with the overall process and that Tucker was the mortgage professional leading the initiative. Read Less
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