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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Sandy's Story

A simple life is a happy life, or so they say. Life tends to be…

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Janie's Story

We all know that love makes the world go ‘round, but there’s another essential, driving…

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75 Reviews

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02/12/2019
The team at Mr. Cooper was courteous, professional and always willing to help. The entire process was straight forward, completed Read More quickly and efficiently, but yet without my wife and I ever feeling pressured or rushed. Don’t get me wrong, this was a business transaction, but it was like dealing with knowledgeable friends, who look out for your best interests and answer questions with honest and understandable responses. I would like to single out Mr. Tom and Mr. Johnny in particular who, in my opinion, went above and beyond, always on top of things and keeping us informed throughout. Thank you, gentlemen! Having been through mortgages and re-financing before, I can say this was likely the easiest and most painless. I would certainly recommend you to anyone, including family or friends, looking for the services you provide. Read Less
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02/02/2019
It’s been a pleasure to work with Mr. Cooper personnel. I would like to thank especially Nicolas and Fred for Read More their excellent professionalism, dedication and desire to help their customers. They provided excellent support to all my needs and questions. They provided timely and helpful advice regarding purchase and refinancing. They let me know all the important information. They were extremely attentive and listened to all my concerns with a great deal of patience. They also ensured that I received all the information needed. They had a caring approach and they were true professionals. Please accept my gratitude towards them for their speedy, professional and efficient services. I’ll be glad to recommend Mr. Cooper to all the people that I know. Read Less
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01/08/2019
My husband and I recently refinanced our mortgage with Mr. Cooper. The original loan was with Nationstar before the company Read More made the change to Mr. Cooper. I received a survey regarding the refinance experience, however, I don’t feel that it allowed me to express our sincere appreciation about the service we received from Quyen and Angi. Quyen went above and beyond any experience we have ever had when dealing with mortgage companies. He was able to offer us an option that we had no idea was even available. In fact, no one at any other mortgage company had ever even considered the option of a VA loan. Angi called to introduce herself and kept us informed every step of the way. She was very professional. By the end of the process, it almost seemed as if I had made a new friend because I found we are a lot alike. That was the icing on the cake! I don’t know very much about your company but I believe the mission starts with the employees who deal with the customers in the daily operations. I will say that Quyen and Angi are top notch employees and they are a great part of your team! Thank you again for everything! Read Less
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12/07/2018
It has been an absolute pleasure working with Duke and Randy on a re-finance for our rental property. The process Read More was extremely smooth and efficient. They provided assistance, guidance and updates every step of the way. We knew the status of the loan at any given point or if there were any additional information needed from us. They are very thorough and detailed oriented. I will not hesitate to work with Duke and Randy in the future. I will also recommend them to anyone looking for a home loan. Read Less
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11/30/2018
There simply are no superlatives sufficient to thank you for your fantastic service due to my personal situation, you and Read More Angelica took what turned out to be an extremely challenging refinance my house and successfully navigated me through the process to a successful conclusion. In every single step, you proved to be friendly, patient, polite, knowledgeable, professional and consistently available to me. I can't remember the last company I dealt with that returned calls and emails in such a timely manner. Thank you so much for all you did for me and for all of your patience. You have been wonderful since day one, and you can be sure that if I know anyone looking for a loan they will have your name and number from me. Read Less
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11/27/2018
I want to take a moment and recognize Ms. Kathy, who worked with my husband and me throughout our refinance Read More process. We started this new venture a couple of months back, when we realized that it was necessary to combine our two home loans into one (one already being with Mr. Cooper). Our first point of contact was with Mr. David, who went out of his way to ensure we remained with Mr. Cooper by offering a competitive rate. However, it was Kathy who truly made me feel that we made the right decision with Mr. Cooper. She was professional, knowledgeable, and had a clear understanding of our needs. Kathy was also patient and understanding during trying times and really made me feel like we were part of the Cooper family. This is uncommon with other financial institutions. No doubt, she is exceptional beyond words. I have always been a fan of Mr. Cooper but Kathy really made the clip art images on your web page come to life. She is an extension of your outstanding customer service and truly defines how a customer/client should be treated - with respect, honesty, and commitment. Incredibly, it's people like Kathy at Mr. Cooper who soften the monthly blow of mortgage payments ... I actually want to pay my mortgage each month and see the great messages on your site! We just found out that our loan has funded and I can't thank Kathy enough for being the person she is; for making our lives so much easier during this refinance process, and for showing she really cares about us and our financial commitment. She is a gem and I hope she is recognized for her accomplishments. Thank you for having such great people like Kathy on your team! She is amazing! Read Less
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10/26/2018
I am truly grateful to have had such a wonderful person on my team. Mr. Duke helped me through the Read More process with flying colors. Although I never met him in person, he gave me 100% assurance that all information, documents, personal attachments or anything needed for communication would be secured and protected. His professionalism and expertise were highly effective and appreciated. I would definitely recommend his service to all those who are in need of his service. I thank the entire Mr. Cooper staffers. Read Less
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10/17/2018
I just wanted to write a quick note to tell you how perfectly satisfied I was with the refinancing of Read More my loan. Kevin could not be more professional and helpful to help me navigate the process. His communication was excellent! If I live forever, I will keep doing it every couple of years when I need some improvements, lol! Read Less