• Home
  • Review Term: Great Customer Service

WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

Read More..

Sandy's Story

A simple life is a happy life, or so they say. Life tends to be…

Read More..

Janie's Story

We all know that love makes the world go ‘round, but there’s another essential, driving…

Read More..

SUBMIT YOUR MR. COOPER STORY



75 Reviews

Kindness
Knowledge
Helpfulness
Write A Review
Kindness
Knowledge
Helpfulness
01/30/2019
Just wanted to reach out and let you all know how great the new mobile app is. Really happy about Read More the investments in IT that have been made to make the customer experience more dynamic and useful. I also love the fact that Mr. Cooper customer service is 100% US based. Keep providing great support to your customers and the American workers! God bless! Read Less
Kindness
Knowledge
Helpfulness
01/25/2019
Hello Melissa. I really appreciate your team’s help with my Loan. I received exceptional customer service., I want you and Read More your team to know that I experienced high quality customer service from the day I started processing my application till the end. I had several conversations with Nicholas, very professional and customer oriented. The very first person who called me explained the whole process in simple language which I could understand and made me very comfortable with the process. “Kudos” Mr. Cooper Team! Read Less
Kindness
Knowledge
Helpfulness
01/24/2019
Thank you, Jack, from the bottom of my heart! You worked so hard on this for me and it did Read More not go unnoticed. This is the change I have been needing and it wouldn't have been possible without you and all your hard work. I am just so appreciative of you and your company. Read Less
Kindness
Knowledge
Helpfulness
01/02/2019
My wife and I wanted to take the opportunity to give you some feedback about Lee and how well the Read More loan process went. We found her to be very polite. We are not mortgage smart and with all the questions we asked her, she never once made us feel foolish for not knowing the answer. I know my wife probably asked some of the same questions more than once and I know Lee didn't ever get frustrated. When we left a message either by email or phone, she was quick to respond and didn't leave us waiting for answers. What we are trying to say is this entire refinance was as stress free as anyone could ask for from someone who obviously loves her job and gives her customers excellent service. We are happy with the experience we had with Lee and her handling of this loan. Thanks for listening. Read Less
Kindness
Knowledge
Helpfulness
12/27/2018
Luis and I just wanted to take the time to thank you both for all your hard work and support Read More during the purchase of our new home! You were both amazing to work with and we are very grateful to have been able to have you working along side us! Read Less
Kindness
Knowledge
Helpfulness
12/07/2018
It has been an absolute pleasure working with Duke and Randy on a re-finance for our rental property. The process Read More was extremely smooth and efficient. They provided assistance, guidance and updates every step of the way. We knew the status of the loan at any given point or if there were any additional information needed from us. They are very thorough and detailed oriented. I will not hesitate to work with Duke and Randy in the future. I will also recommend them to anyone looking for a home loan. Read Less
Kindness
Knowledge
Helpfulness
11/27/2018
I want to take a moment and recognize Ms. Kathy, who worked with my husband and me throughout our refinance Read More process. We started this new venture a couple of months back, when we realized that it was necessary to combine our two home loans into one (one already being with Mr. Cooper). Our first point of contact was with Mr. David, who went out of his way to ensure we remained with Mr. Cooper by offering a competitive rate. However, it was Kathy who truly made me feel that we made the right decision with Mr. Cooper. She was professional, knowledgeable, and had a clear understanding of our needs. Kathy was also patient and understanding during trying times and really made me feel like we were part of the Cooper family. This is uncommon with other financial institutions. No doubt, she is exceptional beyond words. I have always been a fan of Mr. Cooper but Kathy really made the clip art images on your web page come to life. She is an extension of your outstanding customer service and truly defines how a customer/client should be treated - with respect, honesty, and commitment. Incredibly, it's people like Kathy at Mr. Cooper who soften the monthly blow of mortgage payments ... I actually want to pay my mortgage each month and see the great messages on your site! We just found out that our loan has funded and I can't thank Kathy enough for being the person she is; for making our lives so much easier during this refinance process, and for showing she really cares about us and our financial commitment. She is a gem and I hope she is recognized for her accomplishments. Thank you for having such great people like Kathy on your team! She is amazing! Read Less
Kindness
Knowledge
Helpfulness
10/17/2018
I just wanted to write a quick note to tell you how perfectly satisfied I was with the refinancing of Read More my loan. Kevin could not be more professional and helpful to help me navigate the process. His communication was excellent! If I live forever, I will keep doing it every couple of years when I need some improvements, lol! Read Less