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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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127 Reviews

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05/03/2019
Justin. Thank you and all who worked on our refi. The Lord has definitely blessed my wife and I and Read More I am sure others have been blessed also. Should anybody ask me about refinancing, I will definitely send them your way. Read Less
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04/23/2019
I wanted to take a moment to praise Jason and Troy for their exceptional follow up, customer service, and attention Read More to detail. Jason and Troy have made refinancing my home a breeze, they constantly kept me up to date, and made sure to move things along quickly. I am ecstatic to remain a Mr. Cooper customer, and people like Jason and Troy are the cause of that. I get my fair share of messages from customers, and so few are positive, that I hope this helps to brighten your day. You have great people working for you, and as a customer I appreciate them. Read Less
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04/01/2019
Hi Shawn. You truly do an awesome job! Seriously the best mortgage loan experience I’ve had (and I’ve had plenty).
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03/29/2019
Hi Tyler. I want to thank you and Brandon for your exceptional customer service and excellent professionalism during this process. Read More You guys clearly communicated everything needed to complete this process. When I started I didn't think it was going to be an easy process but I was connected with the right team and it worked out. Thank you for your patience and outstanding customer service. Read Less
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03/29/2019
I am writing to commend Kenya for her excellent customer service. We just recently closed on a refinance with Mr. Read More Cooper and Kenya was easy to work with as well as always helpful and patient whenever I had a question regarding the process or the loan. It was a pleasure to work with her and I would recommend Mr. Cooper to anyone looking for a home loan or refi. Read Less
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03/26/2019
I would hereby like to compliment one of your employees, Patti, Loan Processor for the exceptional/excellent service customer service she Read More provided me during my refinancing process with Mr. Cooper. Ms. Patti walked me through the entire process from the beginning to the end. Patti coordinated with me by email and phone to ensure that I provided all the documents needed to finalize the refinancing. This type of expertise and commitment to the highest level of customer’s satisfaction must be acknowledged. Such a commitment to great customer service is to be commended. Read Less
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03/18/2019
Hello Randy. I don’t often write these types of letters. However, my Mortgage Professional, Leo, provided such outstanding professional and Read More exceptional customer service I feel compelled to give this feedback. When I called Mr. Cooper, I was planning to refinance my primary residence and roll in my second mortgage. I learned I did not like those numbers. I decided not to do any refi. Then, Leo showed me several ways I could refi my investment properties. I was very skeptical at first but as Leo shared the numbers and benefits with me, I felt comfortable with his deep mortgage knowledge and professionalism. I am extremely satisfied with the refi I completed with Mr. Cooper. During the process, Leo was available to answer any questions, in fact, he checked in with me during the refi process and followed up with me after the refi was complete making sure I was happy, and the process was moving along. I also really found the “YOUR PROPOSED REFINANCE SOLUTION” provide by Leo very useful. Finally, I look forward to doing my next refi with Mr. Cooper and Leo. Thanks for a job well done. Read Less
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02/26/2019
So many times we are quick to complain, but slow to give praise. This is one of those times I'd Read More like to be quick about giving praise to a person in your organization that provided exemplary customer service during my loan application process. That person is Nick. He made an otherwise painstaking process more palatable by being patient and kind, but still professional. He promptly handled all aspects of the process without delay, and was persistent in resolving any issues that arose. Thanks to Nick, we were able to close in record time. Read Less