WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

Read More..

Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

Read More..

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

Read More..

SUBMIT YOUR MR. COOPER STORY

Write A Review
 
 
05/19/2019
We just wanted to let you know what a fantastic, kind, patient, knowledgeable man Jason is!! We appreciate him andRead More would have not gone with this loan without his kindness and carefully explaining the process. He deserves a 10 out 10. Read Less
05/09/2019
Hi Shawn. Thank you so very much for all the help you have given me on the processing of myRead More loan. I have had so much to deal with the last two years, that my brain seems to have lost a bit of its ability. Yet you stood by me and got me using my new "computer". Now I can use that knowledge to open up other features of my "computer". Read Less
04/17/2019
I just wanted to let you know what a great job Chris and Steve did working with me through myRead More refinancing of my home. Because of these two gentlemen, the process was totally stress free and I can’t believe how fast it was completed. I have several closings under my belt over the years and I must say that this experience was absolutely the BEST. Both of them explained each and every step so that I knew what to expect and when. They didn’t hesitate to answer my questions no matter how small or off the wall the questions were. I definitely will recommend Mr. Cooper anytime I have someone ask me who to go to for a home loan. Please give my sincere thanks to Chris and Steve for all they did to make this painless and stress-free for me. They are the best. Read Less
04/15/2019
My name is Tina. I would like to formally thank Frank and James for the speedy handling and processing ofRead More our Mortgage. I called Mr. Cooper to discuss refinancing our interest rate. I spoke to Frank. A few days later, I decided not to refinance. I feared of being told we didn’t have enough equity. I was told this two times during my last two attempts. Frank convinced me to continue by explaining the benefits of the refinance other than a reduced interest rate. I am so grateful to him for finding a loan that works for my family and I. In addition, whenever I called him, he was available most of the times. I didn’t have to leave a message and wait for him to call back. I appreciate that! I want to thank James for processing our new home loan so quickly. He assisted my husband in creating the account and signing the necessary documents I couldn’t figure out. He kept me informed all the way. I didn’t have to go to the website to see the progression of the loan. He sent out daily email(s) that kept me informed. He was even able to advance the initial closing date I was given. I had an incredible experience with Mr. Cooper and your website is “the bomb!” I look forward to all the resources you offer your clients. Read Less
04/03/2019
Thank you so much for all your help. The 1 on 1 experience really made the process easier and weRead More appreciate that. You will be the first call we make if we decide to refinance in the future. Read Less
04/02/2019
As you know, buying a new home is both exciting and terrifying at the same time - I find itRead More absolutely necessary to take the time to send a message regarding our Mr. Cooper experience. When my husband and I decided to purchase a new home we contacted our current lender, Mr. Cooper, and we couldn’t be happier that we did!! From our very first phone call, Chris was outstanding! Chris exudes a level of professionalism, knowledge and patience that is unsurpassed. His very pleasant personality put me at ease with every conversation and he immediately earned my trust so I just knew (because he promised) that he would do everything in his power to close our loan. Chris was extremely responsive to our requests and questions at all times of the day including weekends from the pre-qualification phase right through conditional approval! I am thankful not only to Chris, but also to Chelsea, his assistant. I know she was working hard behind the scenes to make things happen! And to Julianne, how fantastic! She accomplished the biggest challenge of all, building our file and getting it through the underwriting process. What a job she had to do, and all the while she was so pleasant and kind. With every request she was thorough and had no problem explaining the finite details and talking through best/worst case scenarios. I truly felt as though she was as excited about the outcome as we were! From the outset we were challenging – and yet, here we are, all moved in!! Kudos to the team! Read Less
03/20/2019
I would like to compliment two of your employees, Carlos and Kevin for the excellent service they provided during theRead More process of our refinances. Mr. Carlos helped us from beginning to end. He was professional, knowledgeable, prompt and always polite. Mr. Kevin also displayed the same characteristics. This type of professionalism and commitment to the highest level of customer’s satisfaction has to be acknowledged. Having in mind such a pleasant experience with excellent employees like Mr. Carlos and Mr. Kevin, it would be my pleasure to continue doing business with Mr. Cooper and would highly recommend to other customers. Thank you and have a great day. Read Less
03/18/2019
Hello Randy. I don’t often write these types of letters. However, my Mortgage Professional, Leo, provided such outstanding professional andRead More exceptional customer service I feel compelled to give this feedback. When I called Mr. Cooper, I was planning to refinance my primary residence and roll in my second mortgage. I learned I did not like those numbers. I decided not to do any refi. Then, Leo showed me several ways I could refi my investment properties. I was very skeptical at first but as Leo shared the numbers and benefits with me, I felt comfortable with his deep mortgage knowledge and professionalism. I am extremely satisfied with the refi I completed with Mr. Cooper. During the process, Leo was available to answer any questions, in fact, he checked in with me during the refi process and followed up with me after the refi was complete making sure I was happy, and the process was moving along. I also really found the “YOUR PROPOSED REFINANCE SOLUTION” provide by Leo very useful. Finally, I look forward to doing my next refi with Mr. Cooper and Leo. Thanks for a job well done. Read Less