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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Sandy's Story

A simple life is a happy life, or so they say. Life tends to be…

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Janie's Story

We all know that love makes the world go ‘round, but there’s another essential, driving…

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75 Reviews

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02/12/2019
Hello again, Mark and Marguerite. Just wanted to thank you once again for your hard work recently in helping us Read More close on our home loan. Your professionalism was noted. You were very responsive to our questions and helpful along the way. This is our second home loan with Mr. Cooper. Thanks again. Read Less
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02/12/2019
The team at Mr. Cooper was courteous, professional and always willing to help. The entire process was straight forward, completed Read More quickly and efficiently, but yet without my wife and I ever feeling pressured or rushed. Don’t get me wrong, this was a business transaction, but it was like dealing with knowledgeable friends, who look out for your best interests and answer questions with honest and understandable responses. I would like to single out Mr. Tom and Mr. Johnny in particular who, in my opinion, went above and beyond, always on top of things and keeping us informed throughout. Thank you, gentlemen! Having been through mortgages and re-financing before, I can say this was likely the easiest and most painless. I would certainly recommend you to anyone, including family or friends, looking for the services you provide. Read Less
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02/04/2019
My wife and I recently refinanced with Mr. Cooper. We worked with Scott and Duke and I just want to Read More express our gratitude for the excellent service we received from start to finish. From the first phone call to the last email we were kept abreast of all the details or our new loan. We never felt forgotten and always felt like they both had our best interest in mind. Kudos to Mr. Cooper for having such excellent talent! Read Less
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02/01/2019
I just want to say thank you so much for answering my phone call that day to discuss my loan Read More and let me know other options for debt consolidation. A simple phone call turned into new hope for my family. I had been praying every night asking God to bless us with financial stability. I believe things happened for a reason. That phone call changed our financial burdens. It gave me hope to start saving money again and live comfortably within our budget. We live from pay check to pay check and can't move ahead because of too many credit card debts, mortgage, utility bills, school/sports expenses and hospital bills. After most of the credit cards were paid off, we already managed to set extra money aside and some to pay future bills. I know we are starting all over again by refinancing our mortgage for 30 year terms with a little bit higher rate, but we believe we made the right decision to fit our need for now. We can always start paying more toward the principle after everything is caught up with hospital bills. Maybe one day we can refinance again for a lower rate and lower monthly payment if interest rates drop lower in the future. I have learned my lesson about credit card debts. Stay away! This is my second chance. I will not mess up again. Thank you and I appreciate all your help with my refinancing in a timely manner. Read Less
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01/25/2019
Hello Melissa. I really appreciate your team’s help with my Loan. I received exceptional customer service., I want you and Read More your team to know that I experienced high quality customer service from the day I started processing my application till the end. I had several conversations with Nicholas, very professional and customer oriented. The very first person who called me explained the whole process in simple language which I could understand and made me very comfortable with the process. “Kudos” Mr. Cooper Team! Read Less
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01/09/2019
I’m writing today to let you know how wonderful and easy James and Becki made my refi. They were patient Read More and extremely helpful, always keeping me in the loop about what was going on, answering my thousands of questions, explaining everything thoroughly so that I would understand completely what they needed from me and when. James was just fantastic. It’s too bad everyone can’t be as wonderful as your team!! Read Less
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01/04/2019
I would like to first start off with saying thank you so much for going over and beyond with helping Read More me with my refinancing of my loan. All the work that you two put in is absolutely fantastic. What you do to help people in need is extraordinary. My situation was not the greatest but you guys never gave up and continue to help me. Thanks to both of you I now have my loan on my own and myself and my children will be able to continue to live in our home and that makes my heart so happy. This last Christmas was one that I will never forget. It opened my faith even stronger that there are such good people in the world. Once again thank you so much. Read Less
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01/02/2019
My wife and I wanted to take the opportunity to give you some feedback about Lee and how well the Read More loan process went. We found her to be very polite. We are not mortgage smart and with all the questions we asked her, she never once made us feel foolish for not knowing the answer. I know my wife probably asked some of the same questions more than once and I know Lee didn't ever get frustrated. When we left a message either by email or phone, she was quick to respond and didn't leave us waiting for answers. What we are trying to say is this entire refinance was as stress free as anyone could ask for from someone who obviously loves her job and gives her customers excellent service. We are happy with the experience we had with Lee and her handling of this loan. Thanks for listening. Read Less