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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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127 Reviews

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06/14/2019
Hi Dan. I truly appreciate your hard work on getting me refinanced. It’s a new life for me. Thank you Read More a ton. Read Less
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05/29/2019
Dear JJ and Shallica. Just a note to thank you for going above and beyond for us to settle this Read More afternoon! We are forever grateful to you both from the creative financing plan to the endless paperwork requirements and finally to the miracle of getting funding! You both were great and we will always be thankful for you both. Read Less
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05/10/2019
Thank you Ms. Linda. You made this process very easy and helped me understand everything better. It was a pleasure Read More having you as our loan processor, and I would hope that I can use you in the future. Read Less
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05/09/2019
Hi Shawn. Thank you so very much for all the help you have given me on the processing of my Read More loan. I have had so much to deal with the last two years, that my brain seems to have lost a bit of its ability. Yet you stood by me and got me using my new "computer". Now I can use that knowledge to open up other features of my "computer". Read Less
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04/25/2019
Hi Tia and Wendy. I just wanted to take a minute to thank you both again for all your help Read More in getting my refi done. You have no idea what your help has meant to me. I know this is part of your job. But you were both so kind and made me feel like the most important customer you had. I will recommend Mr. Cooper to anyone that needs a home loan or refi because of you both. If you have a manager or boss that I could send a letter to, I would be happy to let them know what an awesome job you both did for me. This has been three years in the making, and the beginning of a whole new life for me. From the bottom of my heart...Thank you! Read Less
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04/15/2019
My name is Tina. I would like to formally thank Frank and James for the speedy handling and processing of Read More our Mortgage. I called Mr. Cooper to discuss refinancing our interest rate. I spoke to Frank. A few days later, I decided not to refinance. I feared of being told we didn’t have enough equity. I was told this two times during my last two attempts. Frank convinced me to continue by explaining the benefits of the refinance other than a reduced interest rate. I am so grateful to him for finding a loan that works for my family and I. In addition, whenever I called him, he was available most of the times. I didn’t have to leave a message and wait for him to call back. I appreciate that! I want to thank James for processing our new home loan so quickly. He assisted my husband in creating the account and signing the necessary documents I couldn’t figure out. He kept me informed all the way. I didn’t have to go to the website to see the progression of the loan. He sent out daily email(s) that kept me informed. He was even able to advance the initial closing date I was given. I had an incredible experience with Mr. Cooper and your website is “the bomb!” I look forward to all the resources you offer your clients. Read Less
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04/03/2019
Thank you so much for all your help. The 1 on 1 experience really made the process easier and we Read More appreciate that. You will be the first call we make if we decide to refinance in the future. Read Less
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04/02/2019
Hi Becki and John. I can’t thank you enough for all of your support during this process. You were exceptional! Read More If there is somewhere that I can give feedback on your service I would be very happy to share. Thank you again for everything. New kitchen coming! Take care. Read Less