Katherine & Conner's Story

Just writing a quick note to thank everyone there at Mr. Cooper for helping us buy the first house we consider a home.

As a military family, we’ve moved around a lot. Conner and I have been married for five years, and we’ve moved five times. For this latest move, we wanted to find a place where we could put down some roots.

We picked a tough time to buy, but as Mr. Cooper customers, we knew you could help. We were not disappointed. Not only did your 1% Mortgage Markdown¹ knock our rate down an entire percentage point for our first year, but it’s a huge relief knowing we can refinance later on and get a $1,500 credit through your RateSwap² program. The real gamechanger, though, was your Close On Time Guarantee³, especially since everything about this move was down to the wire.

We really can’t thank you all enough. This is the first house we’ve bought where we think we might stay a while. This is a place where I can focus on my career, and my husband can go back to school. It’s the first house that has really felt like a home.

Sincerely,
Katherine and Conner

Actual customer experience. Results not typical. Your results will vary and you may not have similar results. By refinancing your existing mortgage your total finance charges may be higher over the life of the loan.

1 Mr. Cooper’s Mortgage Markdown is a temporary buydown program that reduces the borrower’s effective interest rate and effective monthly payment for a one year period of time by establishing a custodial escrow account, which will be funded partially by the lender and partially by the borrower (in the case of a VA loan the account will be funded entirely by the lender), and funds will be dispersed from the escrow account to cover the difference in interest during the one year buydown period which subsidizes the monthly payment amount. Mortgage Markdown is available for purchase loans that are locked by 03/31/2024. Mortgage Markdown is only available on purchase loans for primary residences. Not available on jumbo loans, second mortgages, or refinance transactions. Offer may not be redeemed for cash or credit and is nontransferable. Offer cannot be retroactively applied to any loans. This offer is subject to changes or cancellation at any time at the sole discretion of Mr. Cooper. Additional restrictions/conditions may apply. Offer is contingent on qualification per full underwriting guidelines.

2 To be eligible for RateSwap, you must lock a new purchase loan with Mr. Cooper by 03/31/2024. Mr. Cooper will waive the origination (application fee in New Jersey) up to $1500 on a refinance within 39 months of the purchase loan’s lock date. All other fees apply. Refinance subject to borrower and property qualifications and credit approval. Not all applicants will qualify. Refinanced loan must meet agency and investor guidelines. Limited to the initial refinance of the qualifying loan. You will be required to have made a certain number of timely monthly payments before you can refinance. Applicable on new purchase applications only. Not available for purchase loans currently in process or refinances. Other conditions and restrictions apply. Offer subject to change at any time.

3 Guaranteed Closing Date must be at least 21 days for conventional loans and 30 days for VA and FHA loans after the date that you submit a complete mortgage application, purchase agreement, and all requested initial supporting documentation (including income/asset verification documents) to Mr. Cooper. If the loan does not close on or before that date, (subject to important terms and conditions), you will receive a check equal to your first month’s principal and interest payment following loan closing. See Mr. Cooper^® Close On Time Guarantee full terms and conditions at https://www.mrcooper.com/get-started/home-loan.

Jeff's Story

Everything about buying my new home with Mr. Cooper was very easy and very successful. I was already a Mr. Cooper customer thanks to my son, Jason. He’s a loan officer with Mr. Cooper, and he can be pretty persuasive…at least for me.

Even though I am literally part of the Mr. Cooper family, I still wanted to shop around and make sure I was getting the best deal. I was also in a real time crunch. My fiancé and I were renting a house, and we really didn’t want to renew the lease. I needed to work with a company that would offer me a great deal and make everything happen as quickly as possible.

I am so glad we chose Mr. Cooper. It was immediately obvious that everyone at your company — my son included — was doing everything they could to make the process quick and smooth. Plus we saved a ton of money thanks to Zero Dollar Move. Not only was the move completely paid for, it was also the easiest move I’ve ever had.

Thank you all again. I really couldn’t be happier with how everything went.

Actual customer experience. Results not typical. Your results will vary and you may not have similar results.
To qualify for a Zero Dollar Move (ZDM) customers must prequalify for a new Mr. Cooper purchase loan by August 31, 2023 and the loan must close by September 30, 2023. ZDM available only for local moves (single destination within 50 miles of the zip code of the property address on file with Mr. Cooper). ZDM are arranged/provided by Bellhop, Inc. or its subsidiaries/affiliates. Mr. Cooper is not responsible of liable for any conduct of Bellhop. You are not required to use ZDM or Bellhop or obtain a mortgage. ZDM require 7-21 days advance notice of move date. ZDM not available in all areas. No substitutions. Other limitations apply. Terms and conditions of offer move may change at any time. See full terms and conditions at mrcooper.com/zerodollarmove

Adrienne’s Story

THANK YOU. Thank you. Thank you!

Refinancing with Mr. Cooper not only helped me afford to send my son to college, it also allowed me to pursue my own dreams as well. With the extra money I save every month, I’ve been able to cut back at work and go back to school. I’m working toward my teacher certification so I can teach middle school.

I truly cannot thank my Mortgage Professional, Rebekah, enough for making this happen.

It was immediately clear to me that I wasn’t just another number or another customer to her. She took the time to explain my options in detail and found a way to save me money every month.

She made a new life possible for me and my family, and for that I am truly, truly thankful.

Actual customer experience. Results not typical. Your results will vary and you may not have similar results.
By refinancing your existing mortgage, your total finance charges may be higher over the life of the loan.