New Customer Support

New Customer Support


All great stories start somewhere. The great story of you as a homeowner started when we originated your mortgage. Let’s get to work writing the next chapter.

Hopefully you aren’t tired of hearing it already: Congratulations. On behalf of the entire Mr. Cooper team, we’re really glad to be working with you to fulfill your dream of home ownership. Setting up your Mr. Cooper online account is going to be quick and managing it is going to be simple. Read on to learn how it all works.


You may have created a login during the originations process. In that case, you’re good to go with that same login. Get started here.

If you didn’t create a login already, all you need is your loan number to create it here.


Whether you prefer to make payments by mail, phone, online, or automatically recurring, we’ve got you covered.

(Please note we’re not set up for carrier pigeons yet, and we don’t have one of those cool pneumatic message-sending tubes from the 1930s anymore.)

But we do have a perfect payment option for you, and you can read all about them here before making your choice.


You’ll receive your first statement within thirty days of your loan being funded.

If you want to see it sooner, register your online account now. After you log in, you can see your electronic statement as soon as it’s available. You’ll also have easy access to an electronic archive of past statements here.


An escrow account is a separate account you fund with a portion of your regular monthly payment. We use your escrow funds to pay your property tax and homeowner’s insurance bills for you. This saves you the time and hassle of managing each of these bills and payments.

You were probably required to open a new escrow account as part of your loan agreement. If not, you may have chosen to open one anyway to simplify staying on top of your tax and insurance payments.

If you don’t have an escrow account with us but want to have one, please call us at 888-480-2432 or contact us through the message center.

To view and manage your escrow account, simply click the “Escrow” button on the left after signing in to your account.

If you have questions about escrow, don’t worry – lots of people do. That’s why we’ve put together a soup-to-nuts guide to what escrow is, how it works, and how to manage your escrow account here.


As a customer, the best way to get in touch with us is through our secure message center. It’s simple, it keeps your information safe, and there’s no waiting on hold.

You can also call our friendly customer service experts at 888-480-2432.

Click here for more contact information.