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CONTACT US

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CUSTOMER SERVICE


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Monday – Thursday 7am – 8pm CT
Friday 7am – 7pm CT
Saturday 8am – 12pm CT
Sunday Closed

MAILING ADDRESSES


FOR PAYMENTS

Mr. Cooper
PO Box 650783
Dallas, TX 75265-0783

FOR OVERNIGHT MAIL

Mr. Cooper
Lake Vista 4
800 State Highway 121 Bypass
Lewisville, TX 75067

NOTICE OF ERROR/REQUEST FOR INFORMATION

Notice of error, complaints, request for information or other qualified written requests
Attn: Customer Relations
PO Box 619098
Dallas, TX 75261-9741

ACCESSIBILITY UNDER THE AMERICANS WITH DISABILITIES ACT


If you have a question or comment about our accessibility practices under the Americans with Disabilities Act, contact one of our accessibility coordinators using one of the methods below.

PHONE

888-364-2432

RELAY SERVICES

We accept calls through the federal Telecommunications Relay Service (TRS), which supports various videos over the internet, as well as TTY and TDD devices.

You can find more information on the FCC website.

TRANSLATION SERVICES

We provide verbal translation services for any customer who indicates a language preference other than English. Please contact our Customer Service department at 888-364-2432 for further assistance.

New York Residents: You may also access a translation and description of commonly used debt collection terms that are available in multiple languages on the New York Department of Consumer Affairs website at www.nyc.gov/dca.

TRANSFER OF OWNERSHIP


If you need to notify Mr. Cooper of a transfer of ownership or to become a successor in interest for a Mr. Cooper loan, learn more about the different options or contact us using one of the methods below.

PHONE

888-364-2432