PO Box 650783
Dallas, TX 75265-0783
FOR OVERNIGHT PAYMENTS
3000 Kellway Drive, Suite 120
Carrollton, TX 75006
FOR OVERNIGHT MAIL
800 State Highway 121 Bypass
Lewisville, TX 75067
NOTICE OF ERROR/REQUEST FOR INFORMATION
Including notices of error, complaints, requests for information, or other qualified written requests
Attn: Customer Relations
PO Box 619098
Dallas, TX 75261-9741
ACCESSIBILITY UNDER THE AMERICANS WITH DISABILITIES ACT
If you have a question or comment about our accessibility practices under the Americans with Disabilities Act, contact one of our accessibility coordinators using one of the methods below.
We accept calls through the federal Telecommunications Relay Service (TRS), which supports various videos over the internet, as well as TTY and TDD devices.
You can find more information on the FCC website.
We provide verbal translation services for any customer who indicates a language preference other than English. Please contact our Customer Service department at 888-480-2432 for further assistance.
New York Residents: You may also access a translation and description of commonly used debt collection terms that are available in multiple languages on the New York Department of Consumer Affairs website at www.nyc.gov/dca.
WHAT HOLIDAYS IS MR. COOPER CLOSED?
Below are the U.S. holidays we observe:
- New Year’s Day
- Martin Luther King Jr. Day
- Memorial Day
- Independence day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Day
Note: If your payment arrives on one of these days, we’ll post it to your account the next business day when we’re back in the office. But we’ll credit it for the day it arrives.
TRANSFER OF OWNERSHIP
If you need to notify Mr. Cooper of a transfer of ownership or to become a successor in interest for a Mr. Cooper loan, learn more about the different options or contact us using one of the methods below.