Notification of Account Transfer

You should have received a “goodbye” letter (Notice of Servicing Transfer) from your previous servicer when your loan was transferred to us. The letter should include your official transfer date and arrive around 15 days before that date.

Note: You can find copies of the letter(s) in the "Miscellaneous" statements tab.
Around 2 weeks after your transfer date, you’ll receive a Welcome Packet from us, which includes:

  • your welcome letter;
  • your new loan number;
  • a payment coupon;
  • our contact details; and
  • other important information.