COMPLAINTS

We’re Here To Help


If you’re having a problem with any part of your mortgage experience, we want to make it right.

Mr. Cooper customers can contact customer service via phone at 888-480-2432 or secure electronic message for prompt and personalized assistance.

To file a formal complaint, please mail a letter to the address below.

COMPLAINTS


Notice of error, complaints, request for information or other qualified written requests

Mr. Cooper
Attn: Customer Relations
PO Box 619098
Dallas, TX 75261-9741

TEXAS RESIDENTS:

COMPLAINTS REGARDING MORTGAGE BANKERS AND THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877.276.5550.

A complaint form and instructions may be downloaded and printed from the Department's website located at www.sml.texas.gov or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at smlinfo@sml.texas.gov.

THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT'S WEB SITE AT WWW.SML.TEXAS.GOV.

NEW JERSEY RESIDENTS:

New Jersey law prohibits discrimination in housing. Click here for additional information.