Why Your Account Was Transferred to Mr. Cooper

Your account was transferred because your previous servicer sold your loan to us, your new servicer.

  • It is very common for mortgage loans to be sold between servicers.
  • Hundreds of thousands of loans change hands in this way every year.

At Mr. Cooper, we’re determined to set a new industry standard for personal attention and customer satisfaction. We’ll do everything possible to make your transition smooth, simple, and transparent.