Payments & Payoffs

Frequently Asked Questions

If you’re a Mr. Cooper customer, you can request one through your online account.

  • Depending on your loan, you may be eligible for an instant payoff quote.
  • Otherwise, we will send your payoff quote by the delivery method you select within the timeframe provided.

If you’re a third party acting on behalf of a Mr. Cooper customer, and the customer has already authorized you (either online or by completing our Third Party Authorization Form), you can request a third-party quote.

Setting up AutoPay is quick, easy, and free. All you need to do is select a payment amount, bank account, and payment date, and we’ll deduct your payment on the same day every month.

We accept payments from checking, saving, and money market accounts, as well as checks, money orders, and cashier’s checks. Payments can be made many different ways.

Note: We do not accept debit or credit card payments at this time.

Your grace period is a set number of days after your contractual due date when we’ll still accept your payment without charging a late fee. The number of days is outlined in your Note.

Payments are considered late, and late fees are assessed, at midnight when your grace period ends and are calculated as outlined in your Note.

  • If you think you may not be able to make your payment on time, please contact us and let us know.

Tip: Being set up on AutoPay helps prevent late fees!

An escrow analysis can raise or lower your monthly escrow payment for the upcoming year due to changes in your tax and insurance amounts. Read more