Requesting a Payoff Quote

Who Can Request

Only Mr. Cooper customers and authorized third parties may request a payoff quote.

How to Request Online

Mr. Cooper Customers:

You can request a payoff quote through your online account.

  • Depending on your loan, you may be eligible for an instant payoff quote.
  • Otherwise, we will send your payoff quote by the delivery method you select within the timeframe provided.

Third Parties Acting on Behalf of a Mr. Cooper Customer:

If the customer has already authorized you (either online or by completing our Third Party Authorization Form), you can request a third-party quote.

How to Request by Phone or Mail

  • Phone: Call us at 833-685-2567.
  • Mail: Send us a short letter stating that you’d like a payoff quote.
    Be sure to include:
    • your loan number;
    • the address of the property; and
    • all of your most up-to-date contact information.
      Send it to:
      Mr. Cooper
      Attn: Payoff Department
      800 State Highway 121 Bypass
      Lewisville, TX 75067


A preparation fee of up to $25 may apply to each payoff quote statement we generate.

  • Additional expedited delivery fees of up to $25 may apply to each payoff quote sent via web.

Feel free to contact us for clarification of applicable fees before requesting your quote.