Requesting a Payoff Quote
Who Can Request
Only Mr. Cooper customers and authorized third parties may request a payoff quote.
- You can authorize a third party to request a payoff quote on your behalf online.
How to Request Online
Mr. Cooper Customers:
You can request a payoff quote through your online account.
- Depending on your loan, you may be eligible for an instant payoff quote.
- Otherwise, we will send your payoff quote by the delivery method you select within the timeframe provided.
Third Parties Acting on Behalf of a Mr. Cooper Customer:
If the customer has already authorized you (either online or by completing our Third Party Authorization Form), you can request a third-party quote.
How to Request by Phone or Mail
- Phone: Call us at 833-685-2567.
- Mail: Send us a short letter stating that you’d like a payoff quote.
Be sure to include:
- your loan number;
- the address of the property; and
- all of your most up-to-date contact information.
Send it to:
Attn: Payoff Department
800 State Highway 121 Bypass
Lewisville, TX 75067
A preparation fee of up to $30 may apply to each payoff quote statement we generate.
- Additional expedited delivery fees of up to $25 may apply to each payoff quote sent via web.
Feel free to call us for clarification of applicable fees before requesting your quote.