Requesting a Payoff Quote

Who Can Request

Only Mr. Cooper customers and authorized third parties may request a payoff quote.

How to Request Online

Mr. Cooper Customers:

You can request a payoff quote through your online account.

  • Depending on your loan, you may be eligible for an instant payoff quote.
  • Otherwise, we will send your payoff quote by the delivery method you select within the timeframe provided.

Third Parties Acting on Behalf of a Mr. Cooper Customer:

If the customer has already authorized you (either online or by completing our Third Party Authorization Form), you can request a third-party quote.

How to Request by Phone or Mail

  • Phone: Call us at 833-685-2567.
  • Mail: Send us a short letter stating that you’d like a payoff quote. Be sure to include:
    • your loan number;
    • the address of the property; and
    • all of your most up-to-date contact information.
      Send it to:
      Mr. Cooper
      Attn: Payoff Department
      800 State Highway 121 Bypass
      Lewisville, TX 75067


A preparation fee of up to $30 may apply to each payoff quote statement we generate.

  • Additional expedited delivery fees of up to $25 may apply to each payoff quote sent via web.

Feel free to call us for clarification of applicable fees before requesting your quote.

Have more questions or need help?

Give us a call during business hours.

833-685-2567Mr. Cooper Support Line
Monday - Thursday7am - 8pm CT
Friday7am - 7pm CT
Saturday8am - 12pm CT