Paying by Phone

Making your payment over the phone has never been faster or more secure! Our advanced automated phone system can understand short questions and phrases. Once your identity has been verified, you can say something like “make a payment” to get started.

Just call 833-685-2565 to use our automated phone system.

  • If calling from a number saved to your account, our system will automatically identify you.

    Note: If there are multiple clients on the account, you’ll need to provide the last 4 digits of your Social Security Number.

  • If calling from a number our system doesn’t recognize, you’ll need to provide your full Social Security Number or the full account number.

    Note: If there are multiple clients on the account, you’ll need to provide the last 4 digits of your Social Security Number.

Types of payments you can make:

  • Monthly payment
  • Principal-only payment
  • Escrow deposit
  • Escrow shortage payment
  • Fees-only payment
  • Lender-Paid Expenses
  • Monthly payments with additional amounts, including principal, escrow, fees, and Lender-Paid Expenses

Note: There is no charge for this service.

Statements and Emails from Rocket Mortgage®

Soon, you'll see the Rocket Mortgage® brand on your monthly statements and emails. Nothing else has changed. Please continue making payments to Mr. Cooper and using your online account as normal.

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