As the largest servicer in America, we’re committed to giving you a first-class experience—starting with your transfer. Our goal is to make this transition as easy and stress-free as possible. There will be no late payment fees for 60 days from your transfer date.

There will be no late payment fees for 60 days from your transfer date. The next payment will be due to Mr. Cooper at the address provided in your Welcome Packet. (If you already paid Flagstar, don’t worry, it will automatically transfer to us.)

Will the transfer affect my loan? The terms of your loan remain exactly the same. This means your interest rate, monthly principal and interest payment, and repayment timeframe are all identical to what they were with your previous servicer.

Your account was transferred because your previous servicer sold your loan to us, your new servicer. It is very common for mortgage loans to be sold between servicers. Hundreds of thousands of loans change hands in this way every year.

Just allow us up to 30 days from your transfer date to get all of the account information. If you were in the middle of selling or refinancing your home when the transfer occurred, you can request a payoff quote once your information is in our system.

Note: Transferees may qualify for successor in interest status, which allows them access to information related to this loan. However, in order to confirm this status, we need to be provided a copy of the documents mentioned above.

You should have received a “goodbye” letter (Notice of Servicing Transfer) from your previous servicer when your loan was transferred to us. The letter should include your official transfer date and arrive around 15 days before that date.

Here’s how to request the transfer of an FHA or VA case number from Mr. Cooper: Download and complete the Case Transfer Request Form. Obtain a signed letter from the borrower requesting the transfer.

You can register to get access to your online account within 7 days of your official transfer date, or as soon as your loan application is approved. If you created an online account during the originations process, you can use that same information.

Will the transfer affect my loan? The terms of your loan remain exactly the same. This means your interest rate, monthly principal and interest payment, and repayment timeframe are all identical to what they were with your previous servicer.