No problem! You can use your old loan number to access your specific transfer information on our Welcome page.

Transfer customers: You can use your new Mr. Cooper loan number or the loan number you had with your previous servicer. When will I receive my first monthly statement? We’ll send your first monthly statement within 30 days of your funding or transfer date.

Your account was transferred because your previous servicer sold your loan to us, your new servicer. It is very common for mortgage loans to be sold between servicers. Hundreds of thousands of loans change hands in this way every year.

Just allow us up to 30 days from your transfer date to get all of the account information. If you were in the middle of selling or refinancing your home when the transfer occurred, you can request a payoff quote once your information is in our system.

You can register to get access to your online account within 7 days of your official transfer date, or as soon as your loan application is approved. If you created an online account during the originations process, you can use that same information. Get started by signing in.

You should have received a “goodbye” letter (Notice of Servicing Transfer) from your previous servicer when your loan was transferred to us. The letter should include your official transfer date and arrive around 15 days before that date.

If you want to transfer ownership of your property into a Trust or to your spouse/children, you’ll need to notify Mr. Cooper and provide one or more of the following documents: Deed – This document is used to validate that you are an owner of the property.

Here are some of the most important things to keep in mind about your transfer: There are no late fees or negative report... Your account was transferred because your previous servicer sold your loan to us, your new servicer. It is very common for mortgage loans to be sold betwee...

You’ll need to notify your insurance company that your loan was transferred to us and that they’ll receive payments from us now. Give them your new loan number and have them update the mortgagee clause on your account to:

If they did transfer, your first payment may be delayed by up to 10 days but there won’t be any late fee or credit impact. After that, payments will be drafted on the regular date. If they didn’t transfer, you can sign in to your account to quickly set up AutoPay.