Whether you prefer to make payments by mail, phone, online, or automatically recurring, we’ve got you covered with multiple payment methods. How do I set up my online account? All you need is your loan number, Social Security Number, and property ZIP code to create your account.

Want to jump straight to your specific information? Visit our Welcome page. If the transfer is complete, you can create your new online account from there. If it’s still in process, we’ll show you the date when you’ll have full account access. Not a Flagstar customer? Our Welcome p...

Get started by signing in. If you didn’t already create an online account, all you need is your loan number, Social Security Number, and property ZIP code. Download our secure mobile app in the App Store or Google Play to manage your account anytime, anywhere.

Your account was transferred because your previous servicer sold your loan to us, your new servicer. It is very common for mortgage loans to be sold between servicers.

If you opened an escrow account as part of your loan agreement—or chose to open one to simplify your life—we will take care of your tax and insurance payments for you.

You should have received a “goodbye” letter (Notice of Servicing Transfer) from your previous servicer when your loan was transferred to us. The letter should include your official transfer date and arrive around 15 days before that date.

Find answers to common questions about mortgagee clause, a term that refers to the lender's interest in your property. Learn how to update your mortgagee clause if your loan was transferred to Mr. Cooper and what to do with optional insurance products.

Fast - track your loan payoff. With Mr.Cooper’s Digital Loan Tracker, you can view real-time progress updates on your application status, upload fina... Find the account number, ABA/routing number, bank name, and address for your payoff. Get started by signing in.

Transfer customers: You can use your new Mr. Cooper loan number or the loan number you had with your previous servicer. When will I receive my first monthly statement? We’ll send your first monthly statement within 30 days of your funding or transfer date.

If you’re facing a long-term hardship, we can review you for a loan modification to determine if more manageable terms are available. While refinancing means replacing your existing loan with a new one, loan modification keeps your existing loan and changes its terms.