All you need is your loan number, Social Security Number, and property ZIP code to create your account. Then you can download our secure mobile app in the App Store or Google Play to manage your account anytime, anywhere.

As the largest servicer in America, we’re committed to giving you a first-class experience—starting with your transfer. Our goal is to make this transition as easy and stress-free as possible. There will be no late payment fees for 60 days from your transfer date.

Hundreds of thousands of loans change hands in this way every year. At Mr. Cooper, we’re determined to set a new industry standard for personal attention and customer satisfaction.

All you need is your loan number, Social Security Number, and property ZIP code to create your account. Then you can download our secure mobile app in the App Store or Google Play to manage your account anytime, anywhere.

If you opened an escrow account as part of your loan agreement—or chose to open one to simplify your life—we will take care of your tax and insurance payments for you.

You should have received a “goodbye” letter (Notice of Servicing Transfer) from your previous servicer when your loan was transferred to us. The letter should include your official transfer date and arrive around 15 days before that date.

What is SOFR, and how does it relate to my ARM loan? The interest rate of your adjustable-rate mortgage (ARM) is currently calculated based on the published Secured Overnight Financing Rate (SOFR) index. Until 6/30/2023, it was based on the London Interbank Offered Rate (LIBOR) ind...

If you’re facing a long-term hardship, we can review you for a loan modification to determine if more manageable terms are available. While refinancing means replacing your existing loan with a new one, loan modification keeps your existing loan and changes its terms.

If you didn’t already create an online account, all you need is your loan number, Social Security Number, and property ZIP code. Download our secure mobile app in the App Store or Google Play to manage your account anytime, anywhere.

Imagine this: You find a home you love, you make the best offer, and it gets accepted!