Account Help

Credit CorrectionsWhen and how to request a credit correction Avoiding & Reporting Mortgage ScamsProvides red flags to help avoid mortgage scams How To Share Your Concerns and Get HelpProvides ways to contact Mr. Cooper, submit concerns, and request information Verification of Mortgage (VOM)Explains what it is and how to request it Authorizing a Third PartyExplains how to authorize a third party on your account Transferring Ownership to Trust or Spouse/ChildrenExplains how to notify Mr. Cooper of ownership transfer Notification of Deceased CustomerExplains how to notify Mr. Cooper when a customer is deceased Notification of Divorce or Legal SeparationExplains how to notify Mr. Cooper of a divorce or legal separation where property is awarded Removing a Spouse’s Name from the MortgageExplains how to request removal of a spouse’s name from the mortgage Requesting FHA/VA Case Number Transfer or ReleaseExplains how to request transfer of FHA/VA case number Holidays and Operating HoursLists the days we are closed and times we can be reached Mortgage RecastProvides definition, guidelines, and process for a mortgage recast Providing Accessibility & Translation ServicesAccessibility coordinator information and relay & translation service details

Frequently Asked Questions

Visit the Forgot Your Password page to reset the password for your online account.

You’ll need to enter your username to reset your password. If you don’t know it, visit the Forgot Your Username page.
If you’re locked out of your account, you’ll need to contact us to have it unlocked.

To find the username for your online account, visit the Forgot Your Username page.

If you also need to reset the password, you can visit the Forgot Your Password page.

It’s easy to toggle between your loans. Just use the handy loan switcher feature on the upper left of your main account overview page.

If you need to serve a subpoena or notice of legal action, please contact our agent for service of process (CSC) at 888-690-2882.

You can also visit their website at https://CSCGlobal.com.

The interest rate of your adjustable-rate mortgage (ARM) is currently calculated based on the published Secured Overnight Financing Rate (SOFR) index.

Until 6/30/2023, it was based on the London Interbank Offered Rate (LIBOR) index.
SOFR is often considered a more robust and transparent rate than LIBOR, which was based on interbank lending practices.
Your ARM change notice will reflect the latest rate information available.