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Mr. Cooper® has Joined Rocket Mortgage®Details about Mr. Cooper joining Rocket Mortgage to help more people homeAvoiding & Reporting Mortgage ScamsProvides red flags to help avoid mortgage scams and ways to protect yourselfCredit CorrectionsWhen and how to request a credit correctionHow To Share Your Concerns and Get HelpProvides ways to contact us, submit concerns, and request informationAuthorizing a Third PartyExplains how to authorize a third party on your accountVerification of Mortgage (VOM)Explains what it is and how to request itNotification of Deceased BorrowerExplains how to notify us when a borrower is deceasedTransferring Ownership to Trust or Spouse/ChildrenExplains how to notify us of ownership transferRemoving a Spouse’s Name from the MortgageExplains how to request removal of a spouse’s name from the mortgageNotification of Divorce or Legal SeparationExplains how to notify us of a divorce or legal separation where property is awardedMortgage RecastWhat it means to reamortize the account after a large principal payment, who’s eligible, and what the process isRequesting FHA/VA Case Number Transfer or ReleaseExplains how to request transfer of FHA/VA case numberChanging Account Information: Name, Property Address, and MoreExplains how to request updates to important information on your accountHolidays and Operating HoursLists the days we are closed and times we can be reachedProviding Accessibility & Translation ServicesAccessibility coordinator information and relay & translation service details

Frequently Asked Questions

Visit the Forgot Your Password page to reset the password for your online account.

  • You’ll need to enter your username to reset your password. If you don’t know it, visit the Forgot Your Username page.
  • If you’re locked out of your account, you’ll need to contact us to have it unlocked.

To find the username for your online account, visit the Forgot Your Username page.

It’s easy to toggle between your loans. Just use the handy loan switcher feature on the upper left of your main account overview page.

If you need to serve a subpoena or notice of legal action, please contact our agent for service of process (CSC) at 888-690-2882.

You can also visit their website at https://CSCGlobal.com.

The interest rate of your adjustable-rate mortgage (ARM) is currently calculated based on the published Secured Overnight Financing Rate (SOFR) index.

  • Until 6/30/2023, it was based on the London Interbank Offered Rate (LIBOR) index.
  • SOFR is often considered a more robust and transparent rate than LIBOR, which was based on interbank lending practices.
  • Your ARM change notice will reflect the latest rate information available.