Loan Types
Calculators
Home Equity
Refinance
Buy a Home
Help Center
New Mr. Cooper Customer?
Transfer Info

Sign In
Help CenterAccount Help
Help Center

Account Help

Account Help

Credit CorrectionsWhen and how to request a credit correctionAvoiding & Reporting Mortgage ScamsProvides red flags to help avoid mortgage scamsHow To Share Your Complaints and Get HelpProvides ways to contact Mr. Cooper to submit feedbackVerification of Mortgage (VOM)Explains what it is and how to request itAuthorizing a Third PartyExplains how to authorize a third party on your accountTransferring Ownership to Trust or Spouse/ChildrenExplains how to notify Mr. Cooper of ownership transferNotification of Deceased CustomerExplains how to notify Mr. Cooper when a customer is deceasedNotification of Divorce or Legal SeparationExplains how to notify Mr. Cooper of a divorce or legal separation where property is awardedRemoving a Spouse’s Name from the MortgageExplains how to request removal of a spouse’s name from the mortgageRequesting FHA/VA Case Number Transfer or ReleaseExplains how to request transfer of FHA/VA case numberHolidays and Operating HoursLists the days we are closed and times we can be reachedProviding Accessibility & Translation ServicesAccessibility coordinator information and relay & translation service details

Frequently Asked Questions

It’s easy to toggle between your loans. Just use the handy loan switcher feature on the upper left of your main account overview page.

The interest rate of your adjustable-rate mortgage (ARM) is currently calculated based on the published Secured Overnight Financing Rate (SOFR) index.

  • Until 6/30/2023, it was based on the London Interbank Offered Rate (LIBOR) index.
  • SOFR is often considered a more robust and transparent rate than LIBOR, which was based on interbank lending practices.
  • Your ARM change notice will reflect the latest rate information available.