Account Help

Credit CorrectionsWhen and how to request a credit correction Avoiding & Reporting Mortgage ScamsProvides red flags to help avoid mortgage scams How To Share Your Complaints and Get HelpProvides ways to contact Mr. Cooper to submit feedback Verification of Mortgage (VOM)Explains what it is and how to request it Authorizing a Third PartyExplains how to authorize a third party on your account Transferring Ownership to Trust or Spouse/ChildrenExplains how to notify Mr. Cooper of ownership transfer Notification of Deceased CustomerExplains how to notify Mr. Cooper when a customer is deceased Notification of Divorce or Legal SeparationExplains how to notify Mr. Cooper of a divorce or legal separation where property is awarded Removing a Spouse’s Name from the MortgageExplains how to request removal of a spouse’s name from the mortgage Requesting FHA/VA Case Number Transfer or ReleaseExplains how to request transfer of FHA/VA case number Holidays and Operating HoursLists the days we are closed and times we can be reached Mortgage RecastProvides definition, guidelines, and process for a mortgage recast Providing Accessibility & Translation ServicesAccessibility coordinator information and relay & translation service details

Frequently Asked Questions

It’s easy to toggle between your loans. Just use the handy loan switcher feature on the upper left of your main account overview page.

The interest rate of your adjustable-rate mortgage (ARM) is currently calculated based on the published London Interbank Offered Rate (LIBOR) index. As of 6/30/2023, LIBOR is being replaced with a new index called Secured Overnight Financing Rate (SOFR).

Additional information will be provided on the next ARM change notice you receive after June 30, 2023. No other terms of your mortgage are changing.