If you believe there has been a legitimate error on your credit report, please provide us with supporting details in one of two ways: Sign in to your online account and open a ticket in the Message Center.

What is SOFR, and how does it relate to my ARM loan? The interest rate of your adjustable-rate mortgage (ARM) is currently calculated based on the published Secured Overnight Financing Rate (SOFR) index. Until 6/30/2023, it was based on the London Interbank Offered Rate (LIBOR) index.

Check your credit report to watch for identity theft and errors posted by creditors. The three major U.S. credit bureaus are Equifax ®, Experian ®, and TransUnion ®.

Here are the key elements included in your monthly statement, along with a visual guide to help you locate them: 1. Statement Information. This is your basic information, like the date your statement was generated, loan number, amount due, and payment due date. 2. Explanation of Amou...

We accept payments from checking, saving, and money market accounts, as well as checks, money orders, and cashier’s checks. Payments can be made many different ways. Note: We do not accept debit or credit card payments at this time. Why did my monthly payment change?

Credit reporting: See this blog on how to fix credit reporting mistakes if you believe we’ve reported incorrect information to a credit bureau. Taxes: Find answers on possible issues with your property taxes and when we’ll pay your property taxes.

You can also make a one-time payment through your online account. Check out our Smart Calendar for important information about your due date, grace period, and more. Here’s a video on how it works and where to find it: © 2025 Nationstar Mortgage LLC d/b/a Mr. Cooper. Mr. Cooper is a ...

Check your credit report to watch for identity theft and errors posted by creditors. The three major U.S. credit bureaus are Equifax ®, Experian ®, and TransUnion ®.

A verification of mortgage (VOM) is an official statement that verifies your existing loan terms and provides a rating of the payment history, including if the loan was current or delinquent for each month listed. It reflects only the most recent 12 months of your loan, exclu...

If you believe your interest was reported incorrectly, please review your payment history to see how and when your interest payments were applied. If you see any discrepancies, please contact us so we can research the payments. On the “Year-End Tax Statements” page, select the dropdo...